Prosecution Insights
Last updated: August 18, 2026
Application No. 17/802,685

CUSTOMER MANAGEMENT APPARATUS, CUSTOMER MANAGEMENT METHOD, AND NON-TRANSITORY COMPUTER-READABLE MEDIUM

Final Rejection §103§112
Filed
Aug 26, 2022
Priority
Mar 02, 2020 — JP 2020-034685 +1 more
Examiner
DHOOGE, DEVIN J
Art Unit
2677
Tech Center
2600 — Communications
Assignee
NEC Corporation
OA Round
4 (Final)
71%
Grant Probability
Favorable
5-6
OA Rounds
0m
Est. Remaining
99%
With Interview

Examiner Intelligence

Grants 71% — above average
71%
Career Allowance Rate
64 granted / 90 resolved
+9.1% vs TC avg
Strong +32% interview lift
Without
With
+31.9%
Interview Lift
resolved cases with interview
Typical timeline
3y 2m
Avg Prosecution
29 currently pending
Career history
127
Total Applications
across all art units

Statute-Specific Performance

§101
9.9%
-30.1% vs TC avg
§103
69.6%
+29.6% vs TC avg
§102
15.7%
-24.3% vs TC avg
§112
4.9%
-35.1% vs TC avg
Black line = Tech Center average estimate • Based on career data from 90 resolved cases

Office Action

§103 §112
Notice of Pre-AIA or AIA Status The present application, filed on or after March 16, 2013, is being examined under the first inventor to file provisions of the AIA . Response to Amendment This action is filed in response to the communication filed on 04/27/2026. Claims 1, and 12-13 are currently amended. Claims 3 and 5 are canceled. Claims 1-2, 4, and 6-14 are pending. Response to Arguments Applicant’s arguments filed on 04/27/2026 on pages 9-11, under REMARKS with respect to 35 U.S.C. 103 claim rejections to claims 1-2, 4, and 6-14 have been fully considered and are persuasive. The rejections to the claims have been withdrawn. However, upon further consideration, a new ground of rejection is made in view of US 11,675,888 B2. Applicant’s arguments filed on 04/27/2026 on pages 9-11, under REMARKS with respect to 35 U.S.C. 112 (b) claim rejections to claims 1-2, 4, 6-14 have been fully considered and are persuasive. The rejections to the claims have been withdrawn. Applicant’s arguments filed on 04/27/2026 on pages 9-11, under REMARKS with respect to 35 U.S.C. 112 (a) have been fully considered but they are not persuasive. Regarding claims 1-2, 4, 6-14 applicants on page state that: PNG media_image1.png 183 683 media_image1.png Greyscale The examiner respectfully disagrees. The specification as filed continues to not include information or disclosure relating to the first face criterion, the first face criterion is amended to include “first quality of face information”, the specification fails to mention or disclose what first quality of face information is. The specification goes as far to not mention the term quality once and is clearly not supported by the specification as filed. Claim Rejections - 35 USC § 112 The following is a quotation of the first paragraph of 35 U.S.C. 112(a): (a) IN GENERAL.—The specification shall contain a written description of the invention, and of the manner and process of making and using it, in such full, clear, concise, and exact terms as to enable any person skilled in the art to which it pertains, or with which it is most nearly connected, to make and use the same, and shall set forth the best mode contemplated by the inventor or joint inventor of carrying out the invention. The following is a quotation of the first paragraph of pre-AIA 35 U.S.C. 112: The specification shall contain a written description of the invention, and of the manner and process of making and using it, in such full, clear, concise, and exact terms as to enable any person skilled in the art to which it pertains, or with which it is most nearly connected, to make and use the same, and shall set forth the best mode contemplated by the inventor of carrying out his invention. Claims 1-2, 4, and 6-14 are rejected under 35 U.S.C. 112(a) or 35 U.S.C. 112 (pre-AIA ), first paragraph, as failing to comply with the written description requirement. The claims contain subject matter which was not described in the specification in such a way as to reasonably convey to one skilled in the relevant art that the inventor or a joint inventor, or for applications subject to pre-AIA 35 U.S.C. 112, the inventor(s), at the time the application was filed, had possession of the claimed invention. The phrase repeated in independent claims 1, 12, and 13, taking claim 1 as the example at lines 16-17 recites “a case where the second face information satisfies a second criterion being a criterion regarding whether authentication is possible and being higher than the first criterion” which is indefinite as higher is a term of relativity and the criterion is never further defined in the claims or written description/specification. Further, the proposed amendments state “the first criterion requiring a first quality of face information” and the specification fails to mention or define quality or anything related to quality of face information and still rendered the first criterion limitation as unclear and not supported or defined in the specification. Therefore, the specification lacks written description in order to properly understand what is meant by the second criterion being higher than the first criterion. Claim Rejections - 35 USC § 103 In the event the determination of the status of the application as subject to AIA 35 U.S.C. 102 and 103 (or as subject to pre-AIA 35 U.S.C. 102 and 103) is incorrect, any correction of the statutory basis (i.e., changing from AIA to pre-AIA ) for the rejection will not be considered a new ground of rejection if the prior art relied upon, and the rationale supporting the rejection, would be the same under either status. The following is a quotation of 35 U.S.C. 103 which forms the basis for all obviousness rejections set forth in this Office action: A patent for a claimed invention may not be obtained, notwithstanding that the claimed invention is not identically disclosed as set forth in section 102, if the differences between the claimed invention and the prior art are such that the claimed invention as a whole would have been obvious before the effective filing date of the claimed invention to a person having ordinary skill in the art to which the claimed invention pertains. Patentability shall not be negated by the manner in which the invention was made. The factual inquiries for establishing a background for determining obviousness under 35 U.S.C. 103 are summarized as follows: 1. Determining the scope and contents of the prior art. 2. Ascertaining the differences between the prior art and the claims at issue. 3. Resolving the level of ordinary skill in the pertinent art. 4. Considering objective evidence present in the application indicating obviousness or non-obviousness. Claims 1-2, 4, 9-10, and 12-13 are rejected under 35 § U.S.C. 103 as being obvious over US 2022/0277065 A1 to PATEL et al. (hereinafter “PATEL”) in view of US 11,675,888 B2 to GOODSITT et al. (hereinafter “GOODSITT”). As per claim 1, PATEL discloses the first criterion requiring a first quality of face information (the computing system is adapted to perform a quality control process and identifies/flags improperly added facial image data and/or image data to the identity chain 600 by determining, periodically, that a respective image of the identity chain 600 fails to meet matching criteria for example, first matching criteria (first criteria), second matching criteria, and/or other criteria is flagged by the system that determines that image data fails to meet authorization criteria, authenticated criteria, or other criteria; paragraphs [0087-0093]), after the storage stores the first face information and the customer unique information (the system receives first authentication information that includes first facial image data for a unique user ID and determines a first matching criteria; abstract; figs 3, 5, 13A-B; paragraphs [0053-0054], [0077], [0089-0091]), acquiring second face information of the customer, and attribute information of the customer (the systems adapted to via a camera captures a second facial image of the user and determines a second matching criteria; abstract; figs 3, 5, 13A-B; paragraphs [0053-0054], [0077], [0089-0091], [0101-0102]), and, in a case where the second face information satisfies a second criterion being a criterion regarding whether authentication is possible and being higher than the first criterion (the first matching criteria and the identity chain is used to generate the second matching criteria which is updated regularly with each input image and is to be of higher accuracy than the first as the users appearance changes over time; paragraphs [0053-0054], [0060], [0084], [0091], [0101-0102]), wherein the second criterion requires a second quality of face information that is higher than the first quality (the computing system is adapted to perform a quality control process and identifies/flags improperly added facial image data and/or image data to the identity chain 600 by determining, periodically, that a respective image of the identity chain 600 fails to meet matching criteria for example, first matching criteria (first criteria), second matching criteria which is stated to be more strict than the first matching criteria and the identity chain is used to generate the second matching criteria which is updated regularly with each input image and is to be of higher accuracy than the first as the users appearance changes over time, and/or other criteria is flagged by the system that determines that image data fails to meet authorization criteria, authenticated criteria, or other criteria; paragraphs [0087-0093]), determining the first face information associated with the second face information, and performing second registration processing of causing the storage to store, for use in future authentication, the second face information and the attribute information in association with the customer unique information associated with the determined first face information (the system following a determination that the third facial image data 652 for the user meets the second matching criteria, the system 100 transmits (1330) authorization information for the transaction, and updates the identity chain using the third image, adding additional facial image data in the identity chain 600 improves the accuracy of the authentication process by making a robust set of image data available to authenticate the user using the stored biometric information associated with the user ID; figs 3, 5, 13A-B; paragraphs [0053-0054], [0077], [0089-0091]). PATEL fails to disclose a customer management apparatus comprising: at least one memory configured to store instructions; and at least one processor configured to execute the instructions to perform operations comprising: acquiring, from a registration terminal installed at an entrance of a first store, first face information of a customer who wishes to enter the first store, and customer unique information being information uniquely allocated to the customer; and, in a case where the first face information satisfies a first criterion regarding whether authentication is possible, performing, without authentication of the customer, first registration processing of causing a storage to store the first face information and the customer unique information in association with each other; and after the first registration processing is completed, controlling a store entry apparatus to open the entrance of the first store. GOODSITT discloses a customer management apparatus comprising (a user authentication terminal and method of operation which acts substantially as a customer management system as it allows entry into public spaces such as fitness centers, shopping center, and schools; title; abstract; figs 2, 4, and 6B; column 3, lines 46-67; column 9, lines 5-25): at least one memory configured to store instructions (the computing system includes a memory component to store programs data and instructions related to the method; fig 1; column 5, lines 32-67); and at least one processor configured to execute the instructions to perform operations comprising (the system further comprises a processor component to execute the data, programs, and instructions stored in the memory; fig 1; column 5, lines 32-67): acquiring, from a registration terminal installed at an entrance of a first store, first face information of a customer who wishes to enter the first store, and customer unique information being information uniquely allocated to the customer (the computing system resident at an entry of a restricted access building including but not limited to those listed previously and captures facial information of the user and sends a unique customer code to the users phone once the facial information had been recognized by the identity chain; abstract; figs 1, 3-5, and 6b; column 3, line 46-column 4, line 18; column 10, line 27-column 11, line 14; column 15, lines 11-29; column 18, lines 25-64; CLAIM 1); and, in a case where the first face information satisfies a first criterion regarding whether authentication is possible, performing, without authentication of the customer, first registration processing of causing a storage to store the first face information and the customer unique information in association with each other (the computing system is adapted to capture the facial information and compare the data to a; abstract; figs 1, 3-5, and 6b; column 3, line 46-column 4, line 18; column 10, line 27-column 11, line 14; column 15, lines 11-29; column 18, lines 25-64; CLAIM 1); and after the first registration processing is completed, controlling a store entry apparatus to open the entrance of the first store (after the system using the facial information to verify a match to the user profile and a match to the unique user code sent to the user device the use is granted entry to the building having restricted access; abstract; figs 1, 3-5, and 6b; column 3, line 46-column 4, line 18; column 9, lines 5-25). It would have been obvious to a person of ordinary skill in the art, before the effective filing date of the claimed invention to modify PATEL to have a registration terminal installed at an entrance of a first store, first face information of a customer who wishes to enter the first store, and customer unique information being information uniquely allocated to the customer of GOODSITT reference. The Suggestion/motivation for doing so would have been to provide a physical kiosk resident outside a restricted access building of some type in order to provide duo authenticated access only to registered users using the entrance terminal as suggested by GOODSITT in the abstract and further at column 9, lines 5-25. Further, one skilled in the art could have combined the elements as described above by known method with no change in their respective functions, and the combination would have yielded nothing more than predictable results. Therefore, it would have been obvious to combine GOODSITT with PATEL to obtain the invention as specified in claim 1. As per claim 2, PATEL in view of GOODSITT discloses the customer management apparatus according to claim 1. Modified PATEL further discloses wherein the customer unique information is card identification information of a card for checkout carried by the customer (the templates are associated with payment methods associated to the user at a grocery store or market; paragraphs [0054], [0094], [0098], [0131]). As per claim 4, PATEL in view of GOODSITT discloses the customer management apparatus according to claim 1. Modified PATEL further discloses wherein the operations further comprise: in a case where the customer is allowed to enter the first store, preventing the first face information and the customer unique information from being associated with the attribute information of the customer (the user is allowed to enter the building based on the biometric template provided that is encrypted and saved to the user device and is able to mask the biometric template via encryption and is able to use the template on the verifier device but is prevented from being read by other device in the same environment or network; paragraphs [0085], [0115], [0124-0125], [0144]). As per claim 9, PATEL in view of GOODSITT discloses the customer management apparatus according to claim 1. Modified PATEL further discloses wherein the operations further comprise: after the second registration processing is performed, in a case where the customer enters the first store, acquiring the customer unique information of the customer (the user enters the first store and the biometric template information is received from the users device and if matching phase confirms a template match with the biometric information enrolled at the access device/terminal the user is granted access to the store; paragraphs [0053-0056], [0118-0122]), as customer unique information for authentication, and, in a case where collation of the customer unique information for authentication is successful with respect to any of pieces of the customer unique information stored in the storage, allowing the customer to enter the first store (as a customer unique biometric template to be compared to the saved enrolled biometric data of the user and when the matching phase is successful the access is granted to the resource is this example the resource being entry to the store; paragraphs [0053-0056], [0118-0122]). As per claim 10, PATEL in view of GOODSITT discloses the customer management apparatus according to claim 1. Modified PATEL further discloses wherein the operations further comprise: after the second registration processing is performed, in a case where the customer enters the first store (as a customer unique biometric template to be compared to the saved enrolled biometric data of the user and when the matching phase is successful the access is granted to the resource is this example the resource being entry to the store; paragraphs [0053-0056], [0118-0122]), acquiring authentication face information of the customer, and, in a case where collation of the authentication face information is successful with respect to any of pieces of the second face information stored in the storage (), allowing the customer to enter the first store (a well-formed biometric template is verified via facial recognition/biometric authentication/verification and approved for use to access the resources in this case unlocking the door to the building and allowing the user to enter; fig 4; paragraphs [0129-0133], [0137]). As per claim 12, PATEL discloses the first criterion requiring a first quality of face information (the computing system is adapted to perform a quality control process and identifies/flags improperly added facial image data and/or image data to the identity chain 600 by determining, periodically, that a respective image of the identity chain 600 fails to meet matching criteria for example, first matching criteria (first criteria), second matching criteria, and/or other criteria is flagged by the system that determines that image data fails to meet authorization criteria, authenticated criteria, or other criteria; paragraphs [0087-0093]), after the storage stores the first face information and the customer unique information, acquiring second face information of the customer (the system receives first authentication information that includes first facial image data for a unique user ID and determines a first matching criteria; abstract; figs 3, 5, 13A-B; paragraphs [0053-0054], [0077], [0089-0091]), and attribute information of the customer (the systems adapted to via a camera captures a second facial image of the user and determines a second matching criteria; abstract; figs 3, 5, 13A-B; paragraphs [0053-0054], [0077], [0089-0091], [0101-0102]); and in a case where the second face information satisfies a second criterion being a criterion regarding whether authentication is possible and being higher than the first criterion (the first matching criteria and the identity chain is used to generate the second matching criteria which is updated regularly with each input image and is to be of higher accuracy than the first as the users appearance changes over time; paragraphs [0053-0054], [0060], [0084], [0091], [0101-0102]), wherein the second criterion requires a second quality of face information that is higher than the first quality (the computing system is adapted to perform a quality control process and identifies/flags improperly added facial image data and/or image data to the identity chain 600 by determining, periodically, that a respective image of the identity chain 600 fails to meet matching criteria for example, first matching criteria (first criteria), second matching criteria which is stated to be more strict than the first matching criteria and the identity chain is used to generate the second matching criteria which is updated regularly with each input image and is to be of higher accuracy than the first as the users appearance changes over time, and/or other criteria is flagged by the system that determines that image data fails to meet authorization criteria, authenticated criteria, or other criteria; paragraphs [0087-0093]); determining the first face information associated with the second face information, and performing second registration processing of causing the storage to store, for use in future authentication, the second face information and the attribute information in association with the customer unique information associated with the determined first face information (the system following a determination that the third facial image data 652 for the user meets the second matching criteria, the system 100 transmits (1330) authorization information for the transaction, and updates the identity chain using the third image, adding additional facial image data in the identity chain 600 improves the accuracy of the authentication process by making a robust set of image data available to authenticate the user using the stored biometric information associated with the user ID; figs 3, 5, 13A-B; paragraphs [0053-0054], [0077], [0089-0091]). PATEL fails to disclose a customer management method comprising: by a computer: acquiring, from a registration terminal installed at an entrance of a first store, first face information of a customer who wishes to enter the first store, and customer unique information being information uniquely allocated to the customer; in a case where the first face information satisfies a first criterion regarding whether authentication is possible, performing, without authentication of the customer, first registration processing of causing a storage to store the first face information and the customer unique information in association with each other; after the first registration processing is completed, controlling a store entry apparatus to open the entrance of the first store. GOODSITT discloses a customer management method comprising: by a computer (a user authentication terminal and method of operation which acts substantially as a customer management system as it allows entry into public spaces such as fitness centers, shopping center, and schools; title; abstract; figs 2, 4, and 6B; column 3, lines 46-67; column 9, lines 5-25): acquiring, from a registration terminal installed at an entrance of a first store, first face information of a customer who wishes to enter the first store, and customer unique information being information uniquely allocated to the customer (the computing system resident at an entry of a restricted access building including but not limited to those listed previously and captures facial information of the user and sends a unique customer code to the users phone once the facial information had been recognized by the identity chain; abstract; figs 1, 3-5, and 6b; column 3, line 46-column 4, line 18; column 10, line 27-column 11, line 14; column 15, lines 11-29; column 18, lines 25-64; CLAIM 1); in a case where the first face information satisfies a first criterion regarding whether authentication is possible, performing, without authentication of the customer, first registration processing of causing a storage to store the first face information and the customer unique information in association with each other (the computing system is adapted to capture the facial information and compare the data to a; abstract; figs 1, 3-5, and 6b; column 3, line 46-column 4, line 18; column 10, line 27-column 11, line 14; column 15, lines 11-29; column 18, lines 25-64; CLAIM 1); after the first registration processing is completed, controlling a store entry apparatus to open the entrance of the first store (after the system using the facial information to verify a match to the user profile and a match to the unique user code sent to the user device the use is granted entry to the building having restricted access; abstract; figs 1, 3-5, and 6b; column 3, line 46-column 4, line 18; column 9, lines 5-25). It would have been obvious to a person of ordinary skill in the art, before the effective filing date of the claimed invention to modify PATEL to have a registration terminal installed at an entrance of a first store, first face information of a customer who wishes to enter the first store, and customer unique information being information uniquely allocated to the customer of GOODSITT reference. The Suggestion/motivation for doing so would have been to provide a physical kiosk resident outside a restricted access building of some type in order to provide duo authenticated access only to registered users using the entrance terminal as suggested by GOODSITT in the abstract and further at column 9, lines 5-25. Further, one skilled in the art could have combined the elements as described above by known method with no change in their respective functions, and the combination would have yielded nothing more than predictable results. Therefore, it would have been obvious to combine GOODSITT with PATEL to obtain the invention as specified in claim 12. As per claim 13, PATEL discloses the first criterion requiring a first quality of face information (the computing system is adapted to perform a quality control process and identifies/flags improperly added facial image data and/or image data to the identity chain 600 by determining, periodically, that a respective image of the identity chain 600 fails to meet matching criteria for example, first matching criteria (first criteria), second matching criteria, and/or other criteria is flagged by the system that determines that image data fails to meet authorization criteria, authenticated criteria, or other criteria; paragraphs [0087-0093]), after the storage stores the first face information and the customer unique information, acquiring second face information of the customer (the system receives first authentication information that includes first facial image data for a unique user ID and determines a first matching criteria; abstract; figs 3, 5, 13A-B; paragraphs [0053-0054], [0077], [0089-0091]), and attribute information of the customer (the system receives first authentication information that includes first facial image data for a unique user ID and determines a first matching criteria; abstract; figs 3, 5, 13A-B; paragraphs [0053-0054], [0077], [0089-0091]); and in a case where the second face information satisfies a second criterion being a criterion regarding whether authentication is possible and being higher than the first criterion (the first matching criteria and the identity chain is used to generate the second matching criteria which is updated regularly with each input image and is to be of higher accuracy than the first as the users appearance changes over time; paragraphs [0053-0054], [0060], [0084], [0091], [0101-0102]), wherein the second criterion requires a second quality of face information that is higher than the first quality (the computing system is adapted to perform a quality control process and identifies/flags improperly added facial image data and/or image data to the identity chain 600 by determining, periodically, that a respective image of the identity chain 600 fails to meet matching criteria for example, first matching criteria (first criteria), second matching criteria which is stated to be more strict than the first matching criteria and the identity chain is used to generate the second matching criteria which is updated regularly with each input image and is to be of higher accuracy than the first as the users appearance changes over time, and/or other criteria is flagged by the system that determines that image data fails to meet authorization criteria, authenticated criteria, or other criteria; paragraphs [0087-0093]); determining the first face information associated with the second face information, and performing second registration processing of causing the storage to store, for use in future authentication, the second face information and the attribute information in association with the customer unique information associated with the determined first face information (the system following a determination that the third facial image data 652 for the user meets the second matching criteria, the system 100 transmits (1330) authorization information for the transaction, and updates the identity chain using the third image, adding additional facial image data in the identity chain 600 improves the accuracy of the authentication process by making a robust set of image data available to authenticate the user using the stored biometric information associated with the user ID; figs 3, 5, 13A-B; paragraphs [0053-0054], [0077], [0089-0091]). PATEL fails to disclose a non-transitory computer-readable medium storing a program causing a computer to execute: acquiring, from a registration terminal installed at an entrance of a first store, first face information of a customer who wishes to enter the first store, and customer unique information being information uniquely allocated to the customer; in a case where the first face information satisfies a first criterion regarding whether authentication is possible, performing, without authentication of the customer, first registration processing of causing a storage to store the first face information and the customer unique information in association with each other, and performing processing for allowing the customer to enter the first store; after the first registration processing is completed, controlling a store entry apparatus to open the entrance of the first store. GOODSITT discloses a non-transitory computer-readable medium storing a program causing a computer to execute (a user authentication terminal and method of operation which acts substantially as a customer management system as it allows entry into public spaces such as fitness centers, shopping center, and schools; title; abstract; figs 2, 4, and 6B; column 3, lines 46-67; column 9, lines 5-25): acquiring, from a registration terminal installed at an entrance of a first store, first face information of a customer who wishes to enter the first store, and customer unique information being information uniquely allocated to the customer (the computing system resident at an entry of a restricted access building including but not limited to those listed previously and captures facial information of the user and sends a unique customer code to the users phone once the facial information had been recognized by the identity chain; abstract; figs 1, 3-5, and 6b; column 3, line 46-column 4, line 18; column 10, line 27-column 11, line 14; column 15, lines 11-29; column 18, lines 25-64; CLAIM 1); in a case where the first face information satisfies a first criterion regarding whether authentication is possible, performing, without authentication of the customer, first registration processing of causing a storage to store the first face information and the customer unique information in association with each other, and performing processing for allowing the customer to enter the first store (the computing system is adapted to capture the facial information and compare the data to a; abstract; figs 1, 3-5, and 6b; column 3, line 46-column 4, line 18; column 10, line 27-column 11, line 14; column 15, lines 11-29; column 18, lines 25-64; CLAIM 1); after the first registration processing is completed, controlling a store entry apparatus to open the entrance of the first store (after the system using the facial information to verify a match to the user profile and a match to the unique user code sent to the user device the use is granted entry to the building having restricted access; abstract; figs 1, 3-5, and 6b; column 3, line 46-column 4, line 18; column 9, lines 5-25). It would have been obvious to a person of ordinary skill in the art, before the effective filing date of the claimed invention to modify PATEL to have a registration terminal installed at an entrance of a first store, first face information of a customer who wishes to enter the first store, and customer unique information being information uniquely allocated to the customer of GOODSITT reference. The Suggestion/motivation for doing so would have been to provide a physical kiosk resident outside a restricted access building of some type in order to provide duo authenticated access only to registered users using the entrance terminal as suggested by GOODSITT in the abstract and further at column 9, lines 5-25. Further, one skilled in the art could have combined the elements as described above by known method with no change in their respective functions, and the combination would have yielded nothing more than predictable results. Therefore, it would have been obvious to combine GOODSITT with PATEL to obtain the invention as specified in claim 13. Claims 6-8, 11, and 14 are rejected under 35 § U.S.C. 103 as being obvious over US 2022/0277065 A1 to PATEL et al. (hereinafter “PATEL”) in view of US 11,675,888 B2 to GOODSITT et al. (hereinafter “GOODSITT”) in view of US 2016/0012465 A1 to SHARP (hereinafter “SHARP”). As per claim 6, PATEL in view of GOODSITT discloses the customer management apparatus according to claim 1. Modified PATEL fails to disclose wherein, the operations further comprise: in a case where the first registration processing is performed, the acquisition unit acquiring, together with the first face information, store identification information for identifying the first store, causing the storage unit to store the store identification information in association with the first face information, and, in a case where the second registration processing is performed, reading the store identification information associated with the determined first face information, and transmitting, to a terminal operated by the customer, information related to a store indicated by the store identification information. SHARP discloses wherein, the operations further comprise: in a case where the first registration processing is performed, the acquisition unit acquiring, together with the first face information, store identification information for identifying the first store (for a plurality of different redemption data 64 or redemption options for different vendors or entities 65 participant information 71 may comprise store information, such as an issuing store number, one or more valid redeeming store numbers of participating entities 65 that are able to fulfill a transaction pertaining to redemption data 64; paragraphs [0716], [0931], [0933]), causing the storage unit to store the store identification information in association with the first face information, and, in a case where the second registration processing is performed, reading the store identification information associated with the determined first face information, and transmitting, to a terminal operated by the customer, information related to a store indicated by the store identification information (the systems stores participant information 71 which includes store number and profile identification information relating to a user to use at a self-serve kiosk such as one found at an entry access point or public transit/store entrance and stores allowed profile information in order to allow access; paragraphs [0716], [0931], [0933]). It would have been obvious to a person of ordinary skill in the art, before the effective filing date of the claimed invention to further modify PATEL to have wherein, the operations further comprise: in a case where the first registration processing is performed, the acquisition unit acquiring, together with the first face information, store identification information for identifying the first store, causing the storage unit to store the store identification information in association with the first face information, and, in a case where the second registration processing is performed, reading the store identification information associated with the determined first face information, and transmitting, to a terminal operated by the customer, information related to a store indicated by the store identification information of SHARP reference. The Suggestion/motivation for doing so would have been to provide a list of participating store numbers in a sale that is occurring so the user may have options to decide which participating venue to visit as suggested by paragraph [0716]. Further, one skilled in the art could have combined the elements as described above by known method with no change in their respective functions, and the combination would have yielded nothing more than predictable results. Therefore, it would have been obvious to combine SHARP with Modified PATEL to obtain the invention as specified in claim 6. As per claim 7, PATEL in view of GOODSITT discloses the customer management apparatus according to claim 5. Modified PATEL fails to disclose wherein the operations further comprise: after the second registration processing is performed acquiring, from a checkout apparatus in the first store or in a second store different from the first store, checkout-time face information being face information of the customer who is about to do checkout, in a case where the attribute information associated with the checkout- time face information satisfies a criterion, generating purchase allowance information indicating that the customer is allowed to purchase a specific product, and transmitting the purchase allowance information to the checkout apparatus. SHARP discloses wherein the operations further comprise: after the second registration processing is performed acquiring, from a checkout apparatus in the first store or in a second store different from the first store, checkout-time face information being face information of the customer who is about to do checkout (redemption data 64 includes a particular event time to access by the user at a later time where the event is usage or purchase from an approved vendor at the participating event; paragraph [0716], [0721]), in a case where the attribute information associated with the checkout- time face information satisfies a criterion (redemption data 64 may comprise information 70 regarding one or more valid use dates such as a valid timeframe (attribute information associated with checkout time), a valid hour, a valid day, a valid month, a valid year, a valid time, a valid date range 68, etc. to be used for redemption; fig 90c; paragraph [0365], [0716]), generating purchase allowance information indicating that the customer is allowed to purchase a specific product, and transmitting the purchase allowance information to the checkout apparatus (using the user information associated to the profile to pay using a user’s banking or related information to purchase products at a vendor providing the redemption service; paragraphs [0712], [0715-0716]). It would have been obvious to a person of ordinary skill in the art, before the effective filing date of the claimed invention to further modify PATEL to have wherein the operations further comprise: after the second registration processing is performed acquiring, from a checkout apparatus in the first store or in a second store different from the first store, checkout-time face information being face information of the customer who is about to do checkout, in a case where the attribute information associated with the checkout- time face information satisfies a criterion, generating purchase allowance information indicating that the customer is allowed to purchase a specific product, and transmitting the purchase allowance information to the checkout apparatus of SHARP reference. The Suggestion/motivation for doing so would have been to provide a valid time frame for a particular sale, discount or offer as suggested by SHARP at paragraph [0716]. Further, one skilled in the art could have combined the elements as described above by known method with no change in their respective functions, and the combination would have yielded nothing more than predictable results. Therefore, it would have been obvious to combine SHARP with modified PATEL to obtain the invention as specified in claim 7. As per claim 8, PATEL in view of GOODSITT in view of SHARP discloses the customer management apparatus according to claim 7. Modified PATEL fails to disclose wherein the attribute information includes age of the customer. SHARP discloses wherein the attribute information includes age of the customer (user information includes birth date information 50 of a user such as, decade, year, month, day, or time of birth, age, and age verification information, over 18? over 21? ; paragraphs [0712], [0835]). It would have been obvious to a person of ordinary skill in the art, before the effective filing date of the claimed invention to further modify PATEL to have wherein the attribute information includes age of the customer of SHARP reference. The Suggestion/motivation for doing so would have been to in order to provide age verification for age restricted purchases as suggested by SHARP paragraph [0712]. Further, one skilled in the art could have combined the elements as described above by known method with no change in their respective functions, and the combination would have yielded nothing more than predictable results. Therefore, it would have been obvious to combine SHARP with modified PATEL to obtain the invention as specified in claim 8. As per claim 11, PATEL in view of GOODSITT discloses the customer management apparatus according claim 9. Modified PATEL fails to disclose wherein the operations further comprise: after the second registration processing is performed, determining whether the customer is allowed to enter a second store different from the first store at a same criterion as the first store. SHARP discloses the customer management apparatus according claim 9, wherein the operations further comprise: after the second registration processing is performed, determining whether the customer is allowed to enter a second store different from the first store at a same criterion as the first store (the user profile associated with a particular user is allowed for entry and the redemption of product/deals at participating stores which are assigned store numbers and implies the existence of a plurality of stores the user may choose to visit which includes a first, second, and third store among others that use the computing system kiosk for checkout; paragraphs [0785], [0851], [1017]). It would have been obvious to a person of ordinary skill in the art, before the effective filing date of the claimed invention to further modify PATEL to have wherein the operations further comprise: after the second registration processing is performed, determining whether the customer is allowed to enter a second store different from the first store at a same criterion as the first store of SHARP reference. The Suggestion/motivation for doing so would have been to provide the ability to checkout and perform product redemption at a participating store having a kiosk to be used without secondary human interactions as suggested by SHARP at paragraph [0785]. Further, one skilled in the art could have combined the elements as described above by known method with no change in their respective functions, and the combination would have yielded nothing more than predictable results. Therefore, it would have been obvious to combine SHARP with modified PATEL to obtain the invention as specified in claim 11. As per claim 14, PATEL in view of GOODSITT discloses the customer management apparatus according to claim 10. Modified PATEL fails to disclose wherein the operations further comprise: after the second registration processing is performed, determining whether the customer is allowed to enter a second store different from the first store at a same criterion as the first store. SHARP discloses wherein the operations further comprise: after the second registration processing is performed, determining whether the customer is allowed to enter a second store different from the first store at a same criterion as the first store (the user profile associated with a particular user is allowed for entry and the redemption of product/deals at participating stores which are assigned store numbers and implies the existence of a plurality of stores the user may choose to visit which includes a first, second, and third store among others that use the computing system kiosk for checkout; paragraphs [0785], [0851], [1017]). It would have been obvious to a person of ordinary skill in the art, before the effective filing date of the claimed invention to further modify PATEL to have wherein the operations further comprise: after the second registration processing is performed, determining whether the customer is allowed to enter a second store different from the first store at a same criterion as the first store of SHARP reference. The Suggestion/motivation for doing so would have been to provide the ability to checkout and perform product redemption at a participating store having a kiosk to be used without secondary human interactions as suggested by SHARP at paragraph [0785]. Further, one skilled in the art could have combined the elements as described above by known method with no change in their respective functions, and the combination would have yielded nothing more than predictable results. Therefore, it would have been obvious to combine SHARP with modified PATEL to obtain the invention as specified in claim 14. Conclusion Applicant's amendment necessitated the new ground(s) of rejection presented in this Office action. Accordingly, THIS ACTION IS MADE FINAL. See MPEP § 706.07(a). Applicant is reminded of the extension of time policy as set forth in 37 CFR 1.136(a). A shortened statutory period for reply to this final action is set to expire THREE MONTHS from the mailing date of this action. In the event a first reply is filed within TWO MONTHS of the mailing date of this final action and the advisory action is not mailed until after the end of the THREE-MONTH shortened statutory period, then the shortened statutory period will expire on the date the advisory action is mailed, and any nonprovisional extension fee (37 CFR 1.17(a)) pursuant to 37 CFR 1.136(a) will be calculated from the mailing date of the advisory action. In no event, however, will the statutory period for reply expire later than SIX MONTHS from the mailing date of this final action. Examiner's Note: Examiner has cited figures, and paragraphs in the references as applied to the claims above for the convenience of the applicant. Although the specified citations are representative of the teachings in the art and are applied to the specific limitations within the individual claim, other passages and figures may apply as well. It is respectfully requested for the applicant, in preparing the responses, to fully consider the references in entirety as potentially teaching all or part of the claimed invention, as well as the context of the passage as taught by the prior art or disclosed by the examiner. Examiner has also cited references in PTO892 but not relied on, which are relevant and pertinent to the applicant’s disclosure, and may also be reading (anticipatory/obvious) on the claims and claimed limitations. Applicant is advised to consider the references in preparing the response/amendments in-order to expedite the prosecution. Any inquiry concerning this communication or earlier communications from the examiner should be directed to DEVIN JACOB DHOOGE whose telephone number is (571) 270-0999. The examiner can normally be reached 7:30-5:00. Examiner interviews are available via telephone, in-person, and video conferencing using a USPTO supplied web-based collaboration tool. To schedule an interview, applicant is encouraged to use the USPTO Automated Interview Request (AIR) at http://www.uspto.gov/interviewpractice. If attempts to reach the examiner by telephone are unsuccessful, the examiner’s supervisor, Andrew Bee can be reached on (571) 270-5183. The fax phone number for the organization where this application or proceeding is assigned is 571-273-8300. Information regarding the status of published or unpublished applications may be obtained from Patent Center. Unpublished application information in Patent Center is available to registered users. To file and manage patent submissions in Patent Center, visit: https://patentcenter.uspto.gov. Visit https://www.uspto.gov/patents/apply/patent-center for more information about Patent Center and https://www.uspto.gov/patents/docx for information about filing in DOCX format. For additional questions, contact the Electronic Business Center (EBC) at 866-217-9197 (toll-free). If you would like assistance from a USPTO Customer Service Representative, call 800- 786-9199 (IN USA OR CANADA) or 571-272-1000. /Devin Dhooge/ USPTO Patent Examiner Art Unit 2677 /Jonathan S Lee/Primary Examiner, Art Unit 2677
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Prosecution Timeline

Show 4 earlier events
Nov 05, 2025
Applicant Interview (Telephonic)
Nov 05, 2025
Examiner Interview Summary
Nov 18, 2025
Response after Non-Final Action
Dec 18, 2025
Request for Continued Examination
Jan 12, 2026
Response after Non-Final Action
Jan 27, 2026
Non-Final Rejection mailed — §103, §112
Apr 27, 2026
Response Filed
Jul 02, 2026
Final Rejection mailed — §103, §112 (current)

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Study what changed to get past this examiner. Based on 5 most recent grants.

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Prosecution Projections

5-6
Expected OA Rounds
71%
Grant Probability
99%
With Interview (+31.9%)
3y 2m (~0m remaining)
Median Time to Grant
High
PTA Risk
Based on 90 resolved cases by this examiner. Grant probability derived from career allowance rate.

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