Notice of Pre-AIA or AIA Status
The present application is being examined under the pre-AIA first to invent provisions.
This office action is responsive to communication filed on 04/29/2025.
Double Patenting
The nonstatutory double patenting rejection is based on a judicially created doctrine grounded in public policy (a policy reflected in the statute) so as to prevent the unjustified or improper timewise extension of the “right to exclude” granted by a patent and to prevent possible harassment by multiple assignees. A nonstatutory double patenting rejection is appropriate where the conflicting claims are not identical, but at least one examined application claim is not patentably distinct from the reference claim(s) because the examined application claim is either anticipated by, or would have been obvious over, the reference claim(s). See, e.g., In re Berg, 140 F.3d 1428, 46 USPQ2d 1226 (Fed. Cir. 1998); In re Goodman, 11 F.3d 1046, 29 USPQ2d 2010 (Fed. Cir. 1993); In re Longi, 759 F.2d 887, 225 USPQ 645 (Fed. Cir. 1985); In re Van Ornum, 686 F.2d 937, 214 USPQ 761 (CCPA 1982); In re Vogel, 422 F.2d 438, 164 USPQ 619 (CCPA 1970); In re Thorington, 418 F.2d 528, 163 USPQ 644 (CCPA 1969).
A timely filed terminal disclaimer in compliance with 37 CFR 1.321(c) or 1.321(d) may be used to overcome an actual or provisional rejection based on nonstatutory double patenting provided the reference application or patent either is shown to be commonly owned with the examined application, or claims an invention made as a result of activities undertaken within the scope of a joint research agreement. See MPEP § 717.02 for applications subject to examination under the first inventor to file provisions of the AIA as explained in MPEP § 2159. See MPEP § 2146 et seq. for applications not subject to examination under the first inventor to file provisions of the AIA . A terminal disclaimer must be signed in compliance with 37 CFR 1.321(b).
The filing of a terminal disclaimer by itself is not a complete reply to a nonstatutory double patenting (NSDP) rejection. A complete reply requires that the terminal disclaimer be accompanied by a reply requesting reconsideration of the prior Office action. Even where the NSDP rejection is provisional the reply must be complete. See MPEP § 804, subsection I.B.1. For a reply to a non-final Office action, see 37 CFR 1.111(a). For a reply to final Office action, see 37 CFR 1.113(c). A request for reconsideration while not provided for in 37 CFR 1.113(c) may be filed after final for consideration. See MPEP §§ 706.07(e) and 714.13.
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Claims 21 - 40 of US Application No. 19/216,102 are rejected on the ground of nonstatutory obviousness-type double patenting as being unpatentable over claims 1 - 20 of U.S. Patent No. 12,354,113. Although the conflicting claims are not identical, they are not patentably distinct from each other because claims 1 - 20 of the U.S. Patent mentioned above, contain every element of claims 21 - 40 of the instant application and thus anticipate the claim of the instant application. Claims 21 - 40 of the instant application are therefore not patently distinct from claims 1 - 20 of the U.S. Patent No. 12,354,113 and as such are unpatentable over obvious-type double patenting.
"A later patent claim is not patentably distinct from an earlier patent claim if the later claim is obvious over, or anticipated by, the earlier claim. In re Longi, 759 F.2d at 896, 225 USPQ at 651 (affirming a holding of obviousness-type double patenting because the claims at issue were obvious over claims in four prior art patents); In re Berg, 140 F.3d at 1437, 46 USPQ2d at 1233 (Fed. Cir. 1998) (affirming a holding of obviousness-type double patenting where a patent application claim to a genus is anticipated by a patent claim to a species within that genus). " ELI LILLY AND COMPANY v BARR LABORATORIES, INC., United States Court of Appeals for the Federal Circuit, ON PETITION FOR REHEARING EN BANC (DECIDED: May 30, 2001).
Please see the table below:
US Application No. 19/216,102
US Patent Number 12,354,113
1. A system comprising: a server system comprising one or more processors, the server system configurable to cause: displaying, in a user interface (UI) on a display device, data of an account record stored in a customer relationship management (CRM) database system;
identifying one or more social media posts displayable in the UI;
communicating, responsive to the identifying, the one or more social media posts to the CRM database system;
assigning, in the CRM database system, one or more social media users associated with the one or more social media posts, including mapping the one or more social media users to a CRM record in the CRM database system;
providing an interface element in the UI for interacting with the one or more social media users; and
tracking, using the CRM record in the CRM database system, interactions from the interface element.
22. (New) The system of claim 21, wherein the interactions include a response to a post in an external social media network.
23. (New) The system of claim 22, wherein the CRM record includes data from the response.
24. (New) The system of claim 21, wherein the interface element is provided at least in part by the CRM database system.
25. (New) The system of claim 21, wherein the account record is the CRM record.
26. (New) The system of claim 21, wherein the mapping of the one or more social media users to the CRM record in the CRM database system includes matching the one or more social media users to a CRM contact stored in the CRM database system.
27. (New) The system of claim 21, the server system further configurable to cause: triggering one or more follow-up actions, including creating a service request in the CRM database system, the one or more follow-up actions being trackable using the CRM database system.
28. (New) A non-transitory computer-readable medium storing computer program instructions capable of being executed by one or more processors, the instructions configurable to cause:
displaying, in a user interface (UI) on a display device, data of an account record stored in a customer relationship management (CRM) database system;
identifying one or more social media posts displayable in the UI;
communicating, responsive to the identifying, the one or more social media posts to the CRM database system;
assigning, in the CRM database system, one or more social media users associated with the one or more social media posts, including mapping the one or more social media users to a CRM record in the CRM database system;
providing an interface element in the UI for interacting with the one or more social media users; and
tracking, using the CRM record in the CRM database system, interactions from the interface element.
29. (New) The non-transitory computer-readable medium of claim 28, wherein the interactions include a response to a post in an external social media network.
30. (New) The non-transitory computer-readable medium of claim 29, wherein the CRM record includes data from the response.
31. (New) The non-transitory computer-readable medium of claim 28, wherein the interface element is provided at least in part by the CRM database system.
32. (New) The non-transitory computer-readable medium of claim 28, wherein the account record is the CRM record.
33. (New) The non-transitory computer-readable medium of claim 28, wherein the mapping of the one or more social media users to the CRM record in the CRM database system includes matching the one or more social media users to a CRM contact stored in the CRM database system.
34. (New) The non-transitory computer-readable medium of claim 28, the instructions further configurable to cause:
triggering one or more follow-up actions, including creating a service request in the CRM database system, the one or more follow-up actions being trackable using the CRM database system.
35. (New) A computer-implemented method comprising: displaying, in a user interface (UI) on a display device, data of an account record stored in a customer relationship management (CRM) database system;
identifying one or more social media posts displayable in the UI;
communicating, responsive to the identifying, the one or more social media posts to the CRM database system;
assigning, in the CRM database system, one or more social media users associated with the one or more social media posts, including mapping the one or more social media users to a CRM record in the CRM database system;
providing an interface element in the UI for interacting with the one or more social media users; and
tracking, using the CRM record in the CRM database system, interactions from the interface element.
36. (New) The computer-implemented method of claim 35, wherein the interactions include a response to a post in an external social media network.
37. (New) The computer-implemented method of claim 36, wherein the CRM record includes data from the response.
38. (New) The computer-implemented method of claim 35, wherein the interface element is provided at least in part by the CRM database system.
39. (New) The computer-implemented method of claim 35, wherein the account record is the CRM record.
40. (New) The computer-implemented method of claim 35, wherein the mapping of the one or more social media users to the CRM record in the CRM database system includes matching the one or more social media users to a CRM contact stored in the CRM database system.
1. A system comprising: a server system comprising one or more processors, the server system configurable to cause: displaying an account of a customer relationship management (CRM) database in an area of a user interface (UI) on a display device; identifying one or more social media posts displayable in the UI; assigning, responsive to input via the UI, one or more social media users associated with the one or more social media posts to the account, including mapping the one or more social media users to the account in the CRM database; displaying information indicating the assignment of the one or more social media users to the account in an account overview of the UI; and tracking the account in the CRM database in association with the one or more social media users.
2. The system of claim 1, the server system further configurable to cause: retrieving the one or more social media posts from one or more defined social media channels.
3. The system of claim 2, wherein the one or more social media posts are retrieved using social media integration provided by a web client.
4. The system of claim 1, the server system further configurable to cause: triggering one or more follow-up business actions, including creating a service request in the CRM database, the one or more follow-up business actions being trackable in association with a social media user using an interaction record.
5. The system of claim 1, the server system further configurable to cause: capturing social media user data from one or more social media posts using the assignment of the one or more social media users to the account.
6. The system of claim 1, the server system further configurable to cause: assigning the one or more social media users to one or more of a group or a contact in one or more of the CRM database or the UI.
7. The system of claim 1, the server system further configurable to cause: processing an incoming customer service communication from one of a plurality of channels including one or more of: phone, e-mail, chat, messaging, portal, or social media.
15. A computer-implemented method comprising: displaying an account of a customer relationship management (CRM) database in an area of a user interface (UI) on a display device; identifying one or more social media posts displayable in the UI; assigning, responsive to input via the UI, one or more social media users associated with the one or more social media posts to the account, including mapping the one or more social media users to the account in the CRM database; displaying information indicating the assignment of the one or more social media users to the account in an account overview of the UI; and tracking the account in the CRM database in association with the one or more social media users.
16. The computer-implemented method of claim 15, further comprising: retrieving the one or more social media posts from one or more defined social media channels.
17. The computer-implemented method of claim 16, wherein the one or more social media posts are retrieved using social media integration provided by a web client.
18. The computer-implemented method of claim 15, further comprising: triggering one or more follow-up business actions, including creating a service request in the CRM database, the one or more follow-up business actions being trackable in association with a social media user using an interaction record.
19. The computer-implemented method of claim 15, further comprising: capturing social media user data from one or more social media posts using the assignment of the one or more social media users to the account.
20. The computer-implemented method of claim 15, further comprising: assigning the one or more social media users to one or more of a group or a contact in one or more of the CRM database or the UI.
Contact Information
Any inquiry concerning this communication or earlier communications from the examiner should be directed to YVES DALENCOURT whose telephone number is (571)272-3998. The examiner can normally be reached M-F 8AM-5:30PM.
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If attempts to reach the examiner by telephone are unsuccessful, the examiner’s supervisor, Ario Etienne can be reached at 571-272-4001. The fax phone number for the organization where this application or proceeding is assigned is 571-273-8300.
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/YVES DALENCOURT/Primary Examiner, Art Unit 2457
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