Prosecution Insights
Last updated: August 18, 2026

Freshworks Inc.

4 pending office actions • 4 art units • 4 examiners • 0 of 4 (0%) have an AI response strategy ready • 4 patents granted in the last 365 days

Portfolio Summary

4
Total Pending OAs
2
Non-Final OAs
1
Final Rejections
1
Advisory / Quayle

Response Deadline Pressure

Based on the USPTO statutory response window for each pending office action. 2 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.

0
Overdue
0
Due this week
0
Due this month
1
Due in next 60 days
1
Due later

Case Difficulty Mix

Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.

3
Hard (75%)
1
Medium (25%)
0
Easy (0%)
0
Unknown (0%)

Rejection Statute Mix

BucketCases
§101 only1 (25%)
§101 + other2 (50%)
§103 only1 (25%)

Industry Mix

How the docket's pending cases split across USPTO tech-center bands.

0
Life Sciences
0% of docket
1
Information Tech
25% of docket
2
Communications
50% of docket
0
Semiconductors
0% of docket
1
Mechanical / Eng
25% of docket
0
Business / Other
0% of docket

Time-on-OA Estimate

Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.

40 h
Manual time on pending OAs
8 h
Time saved (low, 20%)
14 h
Time saved (mid, 35%)
0.3 wks
FTE-weeks freed (mid)

Top Examiners on this docket

ExaminerApps on this docketAllow rateInterview lift
CASTILLO-TORRES, KEISHA Y 1 74.3% +31.3%
ADESANYA, OLUJIMI A 1 66.0% +26.3%
BHAT, VIBHA NARAYAN 1
XIE, THEODORE L 1 40.0% +100.0%

Hard Cases (3)

Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 3 ordered by deadline are shown.

App #TitleExaminerDue in
18058102 POOLING AND RANKING XIE, THEODORE L 40d
18898298 CONFIGURATION-DRIVEN CONVERSATIONAL ARTIFICIAL INTELLIGENCE (AI) FOR TASK COMPLETION CASTILLO-TORRES, KEISHA Y
18191602 AUTOMATED GROUP OF ASSOCIATED ALERTS BHAT, VIBHA NARAYAN

Interview Candidates (3)

Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 3 ordered by deadline are shown.

App #TitleExaminerDue in
18058102 POOLING AND RANKING XIE, THEODORE L 40d
18136259 Processing User Queries for a Virtual Agent ADESANYA, OLUJIMI A 86d
18898298 CONFIGURATION-DRIVEN CONVERSATIONAL ARTIFICIAL INTELLIGENCE (AI) FOR TASK COMPLETION CASTILLO-TORRES, KEISHA Y

Top Art Units

Art UnitApps
2659 1
2658 1
2142 1
3623 1

Pending Office Actions

App #TitleExaminerArt UnitStatutesStatusDue inAIFiled
18898298 CONFIGURATION-DRIVEN CONVERSATIONAL ARTIFICIAL INTELLIGENCE (AI) FOR TASK COMPLETION CASTILLO-TORRES, KEISHA Y 2659 §101§102§112 Non-Final OA Pending Sep 26, 2024
18136259 Processing User Queries for a Virtual Agent ADESANYA, OLUJIMI A 2658 §103 Final Rejection 86d Pending Apr 18, 2023
18191602 AUTOMATED GROUP OF ASSOCIATED ALERTS BHAT, VIBHA NARAYAN 2142 §101§103 Non-Final OA Pending Mar 28, 2023
18058102 POOLING AND RANKING XIE, THEODORE L 3623 §101 Non-Final OA 40d Pending Nov 22, 2022

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