Technology areas: Computing & Software • Transportation, E-Commerce & Mechanical Systems
7 pending office actions • 6 art units • 7 examiners • 0 of 7 (0%) have an AI response strategy ready • 14 patents granted in the last 365 days
Verint Americas Inc. has 7 pending office actions in Transportation, E-Commerce & Mechanical Systems. The matters are distributed among 7 examiners and 6 art units, indicating a portfolio handled across multiple examination groups rather than a single prosecution channel.
REFAI, SAM M is the busiest examiner, with 1 pending matter. The other matters are assigned across the remaining examination structure, so counsel should coordinate recurring claim terminology and technical disclosures while treating each examiner’s objections independently.
The art-unit spread supports a portfolio-level review of prior-art themes, specification support, and amendment positions. That coordination can improve consistency without assuming that arguments accepted in one matter will carry over to another. Responses should remain tailored to the transportation, e-commerce, or mechanical subject matter presented in each record.
Based on the USPTO statutory response window for each pending office action. 5 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.
Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 5 of the docket's apps have a known mailing date.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 only | 3 (43%) |
| §101 + other | 2 (29%) |
| §103 only | 2 (29%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| REFAI, SAM M | 1 | 34.9% | +6.9% |
| BOSWELL, BETH V | 1 | 9.8% | -2.3% |
| CHOY, PAN G | 1 | 24.5% | +35.0% |
| BECKER, TYLER JUSTIN | 1 | 75.9% | +12.7% |
| FEACHER, LORENA R | 1 | 28.6% | +31.9% |
| KARTHOLY, REJI P | 1 | 63.0% | +69.4% |
| BURKE, TIONNA M | 1 | 53.7% | +20.5% |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 5 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18626831 | AUTOMATED AGENT COACHING | BOSWELL, BETH V | 35d |
| 18477701 | AUTOMATED QUALITY METRIC MODELS BASED ON CUSTOMER DATA | CHOY, PAN G | 42d |
| 17873271 | INFLUENCE SCORING FOR SEGMENT ANALYSIS SYSTEMS AND METHODS | FEACHER, LORENA R | 72d |
| 18776128 | RESOLUTION GUIDANCE SYSTEM AND METHOD | REFAI, SAM M | — |
| 17812312 | SELECTING FORECASTING ALGORITHMS USING MOTIFS | KARTHOLY, REJI P | — |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 5 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 16244899 | Systems And Methods For Remote Tracking And Replay Of User Interaction With A Webpage | BURKE, TIONNA M | 26d |
| 18477701 | AUTOMATED QUALITY METRIC MODELS BASED ON CUSTOMER DATA | CHOY, PAN G | 42d |
| 17900037 | SYSTEM AND METHOD AND APPARATUS FOR INTEGRATING CONVERSATIONAL SIGNALS INTO A DIALOG | BECKER, TYLER JUSTIN | 54d |
| 17873271 | INFLUENCE SCORING FOR SEGMENT ANALYSIS SYSTEMS AND METHODS | FEACHER, LORENA R | 72d |
| 17812312 | SELECTING FORECASTING ALGORITHMS USING MOTIFS | KARTHOLY, REJI P | — |
| Art Unit | Apps |
|---|---|
| 3625 | 2 |
| 3621 | 1 |
| 3624 | 1 |
| 2657 | 1 |
| 2143 | 1 |
| 2178 | 1 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 18776128 | RESOLUTION GUIDANCE SYSTEM AND METHOD | REFAI, SAM M | 3621 | §101 | Non-Final OA | — | Pending | Jul 17, 2024 |
| 18626831 | AUTOMATED AGENT COACHING | BOSWELL, BETH V | 3625 | §101 | Non-Final OA | 35d | Pending | Apr 04, 2024 |
| 18477701 | AUTOMATED QUALITY METRIC MODELS BASED ON CUSTOMER DATA | CHOY, PAN G | 3624 | §101§103 | Non-Final OA | 42d | Pending | Sep 29, 2023 |
| 17900037 | SYSTEM AND METHOD AND APPARATUS FOR INTEGRATING CONVERSATIONAL SIGNALS INTO A DIALOG | BECKER, TYLER JUSTIN | 2657 | §103 | Final Rejection | 54d | Pending | Aug 31, 2022 |
| 17873271 | INFLUENCE SCORING FOR SEGMENT ANALYSIS SYSTEMS AND METHODS | FEACHER, LORENA R | 3625 | §101 | Final Rejection | 72d | Pending | Jul 26, 2022 |
| 17812312 | SELECTING FORECASTING ALGORITHMS USING MOTIFS | KARTHOLY, REJI P | 2143 | §101§103§112 | Final Rejection | — | Pending | Jul 13, 2022 |
| 16244899 | Systems And Methods For Remote Tracking And Replay Of User Interaction With A Webpage | BURKE, TIONNA M | 2178 | §103 | Final Rejection | 26d | Pending | Jan 10, 2019 |
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Start Free TrialVerint Americas Inc. has 7 pending office actions as of October 2026, spread across 6 art units and 7 examiners.
Sam M Refai has the most, with 1 of Verint Americas Inc.'s pending office actions.
Mostly Transportation, E-Commerce & Mechanical Systems (USPTO Tech Center 3600), based on where its pending office actions are examined.
