Prosecution Insights
Prosecution Insights
Technology areas: Computing & Software • Transportation, E-Commerce & Mechanical Systems
5 pending office actions • 4 art units • 5 examiners • 0 of 5 (0%) have an AI response strategy ready • 17 patents granted in the last 365 days
Verint Americas Inc. is currently managing 5 pending office actions within the Transportation, E-Commerce & Mechanical Systems technology area. These actions are distributed across 5 distinct examiners, resulting in a balanced ratio of pending matters to examiners. The portfolio is spread across 4 distinct art units, indicating that the company's technical innovations are being reviewed by multiple specialized groups within the patent office.
SAM M REFAI is identified as the busiest examiner for the portfolio, currently handling 1 pending office action. This single action represents a portion of the total 5 pending office actions for the company. Because each of the distinct examiners is responsible for a pending office action, the workload is distributed across the examination staff, with no single examiner holding a majority of the pending cases.
The involvement of 4 distinct art units suggests a diverse range of technical subject matter within the Transportation, E-Commerce & Mechanical Systems area. With multiple pending office actions in total, the prosecution strategy must account for the varied perspectives of the distinct examiners. Practitioners should note that while SAM M REFAI is the busiest examiner with 1 pending office action, the overall portfolio requires coordination across several different administrative units.
Based on the USPTO statutory response window for each pending office action. 4 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.
Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 4 of the docket's apps have a known mailing date.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 only | 3 (60%) |
| §101 + other | 1 (20%) |
| §103 only | 1 (20%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| REFAI, SAM M | 1 | 34.9% | +7.4% |
| BOSWELL, BETH V | 1 | 9.9% | -2.2% |
| CHOY, PAN G | 1 | 24.4% | +34.9% |
| FEACHER, LORENA R | 1 | 28.5% | +32.1% |
| BURKE, TIONNA M | 1 | 53.6% | +20.4% |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 4 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18626831 | AUTOMATED AGENT COACHING | BOSWELL, BETH V | 35d |
| 18477701 | AUTOMATED QUALITY METRIC MODELS BASED ON CUSTOMER DATA | CHOY, PAN G | 42d |
| 17873271 | INFLUENCE SCORING FOR SEGMENT ANALYSIS SYSTEMS AND METHODS | FEACHER, LORENA R | 72d |
| 18776128 | RESOLUTION GUIDANCE SYSTEM AND METHOD | REFAI, SAM M | — |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 3 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 16244899 | Systems And Methods For Remote Tracking And Replay Of User Interaction With A Webpage | BURKE, TIONNA M | 26d |
| 18477701 | AUTOMATED QUALITY METRIC MODELS BASED ON CUSTOMER DATA | CHOY, PAN G | 42d |
| 17873271 | INFLUENCE SCORING FOR SEGMENT ANALYSIS SYSTEMS AND METHODS | FEACHER, LORENA R | 72d |
| Art Unit | Apps |
|---|---|
| 3625 | 2 |
| 3621 | 1 |
| 3624 | 1 |
| 2178 | 1 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 18776128 | RESOLUTION GUIDANCE SYSTEM AND METHOD | REFAI, SAM M | 3621 | §101 | Non-Final OA | — | Pending | Jul 17, 2024 |
| 18626831 | AUTOMATED AGENT COACHING | BOSWELL, BETH V | 3625 | §101 | Non-Final OA | 35d | Pending | Apr 04, 2024 |
| 18477701 | AUTOMATED QUALITY METRIC MODELS BASED ON CUSTOMER DATA | CHOY, PAN G | 3624 | §101§103 | Non-Final OA | 42d | Pending | Sep 29, 2023 |
| 17873271 | INFLUENCE SCORING FOR SEGMENT ANALYSIS SYSTEMS AND METHODS | FEACHER, LORENA R | 3625 | §101 | Final Rejection | 72d | Pending | Jul 26, 2022 |
| 16244899 | Systems And Methods For Remote Tracking And Replay Of User Interaction With A Webpage | BURKE, TIONNA M | 2178 | §103 | Final Rejection | 26d | Pending | Jan 10, 2019 |
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