Technology areas: Computing & Software • Communications • Transportation, E-Commerce & Mechanical Systems
4 pending office actions • 4 art units • 4 examiners • 0 of 4 (0%) have an AI response strategy ready • 4 patents granted in the last 365 days
Zendesk Inc. has 4 pending office actions in Computing & Software. Those matters are distributed among 4 distinct examiners and 4 art units, indicating a docket without repeated examiner or art-unit assignments.
COLUCCI, MICHAEL C is the busiest examiner, with 1 pending matter. The profile supports a matter-by-matter prosecution approach, since no examiner accounts for more than one pending action. Coordination can still benefit from a common software claim framework, but the examination record should be reviewed separately for each art unit.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 + other | 2 (50%) |
| §103 only | 2 (50%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| COLUCCI, MICHAEL C | 1 | 75.9% | +15.2% |
| MANEJWALA, ISMAIL A | 1 | 48.5% | +50.2% |
| EWALD, JOHN ROBERT DAKITA | 1 | 76.7% | +49.3% |
| MAC, GARY | 1 | 40.9% | +38.3% |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 2 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 19175731 | SYSTEMS AND METHODS TO GENERATE SUGGESTED RESPONSES TO CUSTOMER INQUIRIES FOR CUSTOMER RELATIONSHIP MANAGEMENT | MANEJWALA, ISMAIL A | — |
| 17742307 | PREDICTING A SET OF FITTED KNOWLEDGE ELEMENTS | MAC, GARY | — |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 4 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 19175527 | ENTITY DETECTION AND EXTRACTION | COLUCCI, MICHAEL C | — |
| 19175731 | SYSTEMS AND METHODS TO GENERATE SUGGESTED RESPONSES TO CUSTOMER INQUIRIES FOR CUSTOMER RELATIONSHIP MANAGEMENT | MANEJWALA, ISMAIL A | — |
| 18536484 | AUTOMATED CAPACITY MANAGEMENT FOR ASYNCHRONOUS TASK PROCESSORS | EWALD, JOHN ROBERT DAKITA | — |
| 17742307 | PREDICTING A SET OF FITTED KNOWLEDGE ELEMENTS | MAC, GARY | — |
| Art Unit | Apps |
|---|---|
| 2655 | 1 |
| 3628 | 1 |
| 2199 | 1 |
| 2127 | 1 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 19175527 | ENTITY DETECTION AND EXTRACTION | COLUCCI, MICHAEL C | 2655 | §103 | Non-Final OA | — | Pending | Apr 10, 2025 |
| 19175731 | SYSTEMS AND METHODS TO GENERATE SUGGESTED RESPONSES TO CUSTOMER INQUIRIES FOR CUSTOMER RELATIONSHIP MANAGEMENT | MANEJWALA, ISMAIL A | 3628 | §101§102§103 | Non-Final OA | — | Pending | Apr 10, 2025 |
| 18536484 | AUTOMATED CAPACITY MANAGEMENT FOR ASYNCHRONOUS TASK PROCESSORS | EWALD, JOHN ROBERT DAKITA | 2199 | §103 | Final Rejection | — | Pending | Dec 12, 2023 |
| 17742307 | PREDICTING A SET OF FITTED KNOWLEDGE ELEMENTS | MAC, GARY | 2127 | §101§103§112 | Non-Final OA | — | Pending | May 11, 2022 |
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Start Free TrialZendesk Inc. has 4 pending office actions as of October 2026, spread across 4 art units and 4 examiners.
Michael C Colucci has the most, with 1 of Zendesk Inc.'s pending office actions.
Mostly Computing & Software (USPTO Tech Center 2100), based on where its pending office actions are examined.
