Prosecution Insights
Prosecution Insights
Tech Center 3600 • Art Units: 3626 3629
This examiner grants 20% of resolved cases
| App # | Title | Status | Assignee |
|---|---|---|---|
| 18628920 | RETURN MANAGEMENT SERVICE | Non-Final OA | American Express Travel Related Services Company, Inc. |
| 18707449 | REAL-TIME MONITORING SYSTEM OF HOME APPLIANCES SOLD BY REGION AND METHOD FOR CONTROL THEREOF | Non-Final OA | LG ELECTRONICS INC. |
| 18425304 | INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND NON-TRANSITORY STORAGE MEDIUM | Final Rejection | TOYOTA JIDOSHA KABUSHIKI KAISHA |
| 18248178 | ANSWERING SYSTEM, TERMINAL DEVICE, ANSWERING METHOD, AND RECORDING MEDIUM | Non-Final OA | Panasonic Intellectual Property Management Co., Ltd. |
| 18303516 | DISPLAY SYSTEM, SERVER DEVICE, AND DISPLAY DEVICE | Final Rejection | Toshiba Tec Kabushiki Kaisha |
| 18428578 | SYSTEM AND METHOD FOR CONTROLLING CUSTOMER RETENTION | Final Rejection | Walmart Apollo, LLC |
| 19217430 | Extending A Deployed Event-Based Contact Center Service | Non-Final OA | Zoom Communications, Inc. |
| 18072195 | CHANNEL RECOMMENDATIONS USING MACHINE LEARNING | Non-Final OA | Salesforce, Inc. |
| 18770094 | CONFIGURING SERVICE CONSOLES BASED ON SERVICE FEATURE TEMPLATES USING A DATABASE SYSTEM | Non-Final OA | salesforce.com, inc. |
| 18790270 | SELF-PROVISIONING HUMANOID FOR AUTOMATED CUSTOMER SUPPORT | Non-Final OA | Cisco Technology, Inc. |
| 17407321 | TAILORING A MULTI-CHANNEL HELP DESK ENVIRONMENT BASED ON MACHINE LEARNING MODELS | Non-Final OA | International Business Machines Corporation |
| 18209839 | SECURITY ECOSYSTEM, DEVICE AND METHOD FOR CONTROLLING WORKFLOWS ASSOCIATED WITH DIFFERENT ENTITIES BASED ON EXPORT AND IMPORT RULES | Final Rejection | MOTOROLA SOLUTIONS, INC. |
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