Prosecution Insights
Last updated: August 18, 2026
Application No. 18/564,073

GENERATING AND AGGREGATING DATA FOR NETWORK MONITORING

Final Rejection §103
Filed
Nov 25, 2023
Priority
May 31, 2021 — nonprovisional of PCTEP2021064550
Examiner
WONG, XAVIER S
Art Unit
2415
Tech Center
2400 — Computer Networks
Assignee
Telefonaktiebolaget LM Ericsson
OA Round
2 (Final)
88%
Grant Probability
Favorable
3-4
OA Rounds
0m
Est. Remaining
98%
With Interview

Examiner Intelligence

Grants 88% — above average
88%
Career Allowance Rate
893 granted / 1016 resolved
+29.9% vs TC avg
Moderate +10% lift
Without
With
+10.3%
Interview Lift
resolved cases with interview
Typical timeline
2y 9m
Avg Prosecution
38 currently pending
Career history
1038
Total Applications
across all art units

Statute-Specific Performance

§101
8.0%
-32.0% vs TC avg
§103
54.8%
+14.8% vs TC avg
§102
23.0%
-17.0% vs TC avg
§112
4.7%
-35.3% vs TC avg
Black line = Tech Center average estimate • Based on career data from 1016 resolved cases

Office Action

§103
Notice of Pre-AIA or AIA Status The present application, filed on or after March 16, 2013, is being examined under the first inventor to file provisions of the AIA . Information Disclosure Statement The information disclosure statement (IDS) submitted on 25th November 2023 is in compliance with the provisions of 37 CFR 1.97. Accordingly, the information disclosure statement is being considered by the examiner. ----------- ---------- ---------- Claim Rejections - 35 USC § 103 The following is a quotation of 35 U.S.C. 103 which forms the basis for all obviousness rejections set forth in this Office action: A patent for a claimed invention may not be obtained, notwithstanding that the claimed invention is not identically disclosed as set forth in section 102, if the differences between the claimed invention and the prior art are such that the claimed invention as a whole would have been obvious before the effective filing date of the claimed invention to a person having ordinary skill in the art to which the claimed invention pertains. Patentability shall not be negated by the manner in which the invention was made. The factual inquiries for establishing a background for determining obviousness under 35 U.S.C. 103 are summarized as follows: 1. Determining the scope and contents of the prior art. 2. Ascertaining the differences between the prior art and the claims at issue. 3. Resolving the level of ordinary skill in the pertinent art. 4. Considering objective evidence present in the application indicating obviousness or nonobviousness. This application currently names joint inventors. In considering patentability of the claims the examiner presumes that the subject matter of the various claims was commonly owned as of the effective filing date of the claimed invention(s) absent any evidence to the contrary. Applicant is advised of the obligation under 37 CFR 1.56 to point out the inventor and effective filing dates of each claim that was not commonly owned as of the effective filing date of the later invention in order for the examiner to consider the applicability of 35 U.S.C. 102(b)(2)(C) for any potential 35 U.S.C. 102(a)(2) prior art against the later invention. Claims 1 – 5, 7, 10, 14, 18 and 19 are rejected under 35 U.S.C. 103 as being unpatentable over Alaaeldin et al (US 2022/0383226 A1) in view of Burtenshaw et al (US 10,262,030 B1). Claim 1. Alaaeldin shows a method for generating key performance indicator data for network monitoring in a mobile telecommunication network (abstract), wherein the method comprises: providing, relative to an event in the mobile telecommunication network ([0046]: service rankings may be assigned per user/cluster based on at least any of (a) a service traffic volume, (b) a throttling status, (c) an RAT access such as one of 2G/3G/4G/5G, and (d) a BSS profile, such as a subscription profile), one of a first priority value of a key performance indicator ([0046]: if a first user had Data Service “within one Time Stamp” and experience 2 handovers and 8 session setup then session setup KPI will be W1) and a second priority value of a key performance indicator dimension ([0046]: handover KPI will be W2 where W1>W2 and all weights value will be based on the available KPIs within this time Stamp, T1 401); and determining, based on one of the first priority value and the second priority value, whether to generate the key performance indicator data for the network monitoring in the mobile telecommunication network ([0069]: there are technical solutions to technical problems in network monitoring such that… all priorities, weights, number of CEIs, number of KPIs, and number of CEI and KPI scenarios are freely editable at any time, all null values may be removed and not used in the equations, processing may only requires one KPI in a service to be able to provide a CEI for that service and an overall CEI, weights may be set once and can be applied to all KPIs rather than individual setting of every weight for every KPI and every CEI and will save a significant amount of time in initial setting and future adjustment).Alaaeldin does not expressly describe providing both the first priority value of the KPI and the second priority value of the KPI dimension; anddetermining based on both the first and second priority values to generate the KPI data.Burtenshaw teaches features of providing both a first priority value of a KPI and a second priority value of a KPI dimension (col. 13 lines 34-37: in a query, the system may determine whether one of the reference data recipes can be modified to create the data recipe that will satisfy the information request; col. 15 lines 31-40: like the first KPI ingredients, the second KPI ingredients may include one or more dimensions and/or one or more measures, one or more of which may be obtained from or derived from the first KPI ingredients of the first KPI recipe… more specifically, the second KPI ingredients may include the product dimension from the first KPI ingredients… the second KPI ingredients may include an order date dimension, a product group dimension, and an order price measure); and determining based on both the first and second priority values to generate KPI data (col. 15 lines 48-64: the second KPI recipe may also be obtained through the use of the system… this may be facilitated via comparison with the second KPI recipe… the data definition for the second KPI recipe may be compared with the first KPI recipe… one or more dimensions, such as the order date dimension and the product group dimension, may be added… one or more new measures, such the order price measure, may be created by combining data from the first KPI ingredients, such as the product key element, with data from the other second KPI ingredients, such as the order date key element and the product group key element, and adding the order price element… such a data recipe modification technique may beneficially allow a data recipe to be modified at runtime, without changing structures that relied on previous definitions; col. 15 line 65 – col. 16 line 3: after the user submits the information request for the second KPI, the second KPI recipe may be obtained by receiving and interrogating one or more data sources such as the data store (or alternatively, one or more data sources different from those used to generate the first KPI recipe)).It would have been obvious to one of ordinary skill in the art Claim 2. Alaaeldin, modified by Burtenshaw, shows the method as claimed in claim 1, further comprising: calculating or obtaining a combined priority value for a combination of the key performance indicator and the key performance indicator dimension ([0068] with equations: the processor may combine such normalized values by Service-Priority, and use Scenarios in config files to find Service-level CEI(s)), wherein the combined priority value is based on the first priority value of the key performance indicator and the second priority value of the key performance indicator dimension ([0068]: “Overall CEI” equation shows priority values of KPIs being combined), and wherein said determining whether to generate the key performance indicator data for the network monitoring in the mobile telecommunication network is based on the combined priority value ([0069]: there are technical solutions to technical problems in network monitoring… such that all priorities, weights, number of CEIs, number of KPIs, and number of CEI and KPI scenarios are freely editable at any time). Claim 3. Alaaeldin, modified by Burtenshaw, shows the method as claimed in claim 1, wherein the key performance indicator dimension relates to a potential source of a network performance degradation measurable via the key performance indicator ([0041]: the quality 301 of the service to the IMSI is lower than the quality 302 across the network, and as such, if a user corresponding to that IMSI were to complain about a problem with a service at t10, then it may be confirmed whether that user is experiencing some service quality relative to that of the network; [0043]: a quality of a CEI – CEI is derived from KPIs). Claim 4. Alaaeldin, modified by Burtenshaw, shows the method as claimed in claim 1, wherein the key performance indicator dimension comprises or relates to one or more network entities, in particular one or more of: one or more nodes in the network (n/a), one or more terminals in the network (n/a), one or more services provided in the network ([0067]: iterating by priority, and then by service, a calculating of the weight each service had on the overall CEI data such as output), and one or more subscribers in the network ([0040]: such information may be transmitted to a machine learning (ML) network for modeling various collection effectiveness indices (CEIs), outputs of such network may be provided, as data, including any of the CEIs, predictions, and international mobile subscriber identity (IMSI) information, to another ML model network for an overall CEI calculation which may be output as an overall CEI to the ML network thereby continuously improving the accuracy of various network metrics and more accurately reflecting customer experiences). Claim 5. Alaaeldin, modified by Burtenshaw, shows the method as claimed in claim 1, wherein the first priority value defines a first prioritization of a first said key performance indicator relative to a second said key performance indicator ([0005]: in response to obtaining the KPIs, one or more dynamic KPI weights based on classifications of the KPIs as indicated by pre-stored information based on at least a first cluster of first customers in which the customer is preassigned, normalizing code configured to cause the at least one processor to normalize values indicated by the KPIs and separating the normalized values into at least a first group and a second group based on priority information for each of the KPIs as indicated by the pre-stored information, training code configured to cause the at least one processor to obtain a plurality of customer experience indicators (CEIs) by averaging the normalized values of the KPIs per group and scaling the averaged values of each group by respective ones of the dynamic KPI weights indicated by the pre-stored information, determining code configured to cause the at least one processor to determine whether the CEIs indicate that at least one of the services affects an overall CEI more than another one of the services), and wherein the second priority value defines a second prioritization of a first said key performance indicator dimension relative to a second said key performance indicator dimension (see above). Claim 7. Alaaeldin, modified by Burtenshaw, shows the method as claimed in claim 2, wherein the combined priority value is unique for each pair of key performance indicator and key performance indicator dimension ([0067]: the processor may further implement iterating by a priority-service pair and then by KPI in that pair so as to then calculate a weight and impact similar to previous impacts as well as to also multiply by a weight of a Service). Claim 10. Alaaeldin, modified by Burtenshaw, shows the method as claimed in claim 1, wherein the generated key performance indicator data is aggregated into a database portion of a database if the key performance indicator satisfies an accuracy condition ([0040]: to another ML model network for an overall CEI calculation which may be output as an overall CEI to the ML network thereby continuously improving the accuracy of various network metrics and more accurately reflecting customer experiences). Claim 14. Alaaeldin, modified by Burtenshaw, shows the method as claimed in claim 10, wherein the aggregation into the database portion for a plurality of combinations of key performance indicators and key performance indicator dimensions is performed in an order of the combined priority values of the respective combinations, starting with the highest combined priority value amongst the combined priority values of the combinations (pg. 6: tables 2, 3 and 4 rankings). Claim 18. Alaaeldin, modified by Burtenshaw, shows the method as claimed in claim 1, wherein an accuracy target for the key performance indicator is common for different key performance indicators ([0068]: the processor may read data and implement normalization, and dependent on the configuration sheets, may also either use target values or a legend to rate the values). Claim 19. Alaaeldin, modified by Burtenshaw, shows the method as claimed in claim 2 wherein the combined priority value is a product of the first priority value and the second priority value ([0005]: in response to obtaining the KPIs, one or more dynamic KPI weights based on classifications of the KPIs as indicated by pre-stored information based on at least a first cluster of first customers in which the customer is preassigned, normalizing code configured to cause the at least one processor to normalize values indicated by the KPIs and separating the normalized values into at least a first group and a second group based on priority information for each of the KPIs as indicated by the pre-stored information, training code configured to cause the at least one processor to obtain a plurality of customer experience indicators (CEIs) by averaging the normalized values of the KPIs per group and scaling the averaged values of each group by respective ones of the dynamic KPI weights indicated by the pre-stored information, determining code configured to cause the at least one processor to determine whether the CEIs indicate that at least one of the services affects an overall CEI more than another one of the services). ---------- ---------- ---------- Claims 6 is rejected under 35 U.S.C. 103 as being unpatentable over Alaaeldin et al in view of Burtenshaw et al, applied to claim 1, and in further view of Rajendran et al (US 2020/0366575 A1). Claim 6. Alaaeldin, modified by Burtenshaw, shows method as claimed in claim 1; Alaaeldin, modified by Burtenshaw, does not expressly describe wherein the determination whether to generate the key performance indicator data is dependent on one or both of a processing capacity and a storage capacity in the mobile telecommunication network.Rajendran teaches feature of generating key performance indicator data is dependent on one or both of a processing capacity and a storage capacity in the mobile telecommunication network ([0015]: telemetry data may indicate a signal strength of a wireless connection of an antenna associated with a network device, memory capacity, central processing unit (CPU) utilization, power consumption, etc. wherein the telemetry data may be used to generate key performance indicators (KPIs) for a network device, which can indicate a device’s health).It would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to implement the feature as taught by Rajendran in the method of Alaaeldin, modified by Burtenshaw, to facilitate dynamic and adaptive application data collection and service level agreement management result in a reduced data collection load on network devices. ---------- ---------- ---------- Claims 8 and 9 are rejected under 35 U.S.C. 103 as being unpatentable over Alaaeldin et al in view of Burtenshaw et al, applied to claims 2 and 8, and in further view of Myron et al (US 2022/0256474 A1). Claim 8. Alaaeldin, modified by Burtenshaw, shows method as claimed in claim 2; Alaaeldin, modified by Burtenshaw, does not expressly describe wherein the key performance indicator data is generated when a time interval during which aggregated key performance indicator data has reached a predefined accuracy threshold has elapsed.Myron teaches key performance indicator data being generated when a time interval during which aggregated key performance indicator data has reached a predefined accuracy threshold has elapsed ([0043]-[0044]: the data acquisition module of the power usage optimization server may determine a baseline reference level for a network demand at a base station in a network during a first time interval… the demand forecasting module may forecast the network demand at the base station in the network during a second time interval… based at least on the prediction model, the demand forecasting module may determine whether the network demand is high or low during a time interval).It would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to implement the key performance indicator data generation feature as taught by Myron in the method of Alaaeldin, modified by Burtenshaw, to help reduce power usage (Myron, [0011]). Claim 9. Alaaeldin, modified by Burtenshaw and Myron, shows method as claimed in claim 8, wherein the time interval is defined to be between a first boundary time interval and a second boundary time interval (Myron, claim 1: determining a baseline reference level for a network demand at a base station in a network during a first time interval, determining a transmission power of the base station corresponding to the baseline reference level, forecasting the network demand at the base station in the network during a second time interval). ---------- ---------- ---------- Claim 11 is rejected under 35 U.S.C. 103 as being unpatentable over Alaaeldin et al in view of Burtenshaw et al, applied to claim 10, and in further view of Wilkinson (US 8,964,582 B2). Claim 11. Alaaeldin, modified by Burtenshaw, shows method as claimed in claim 10; Alaaeldin, modified by Burtenshaw, does not expressly describe wherein, if the key performance indicator does not satisfy the accuracy condition, then data relating to a combination is stored in the database outside the database portion and in a category common for combinations of different types of key performance indicators and key performance indicator dimensions for which the key performance indicator does not satisfy the accuracy condition.Wilkinson teaches process of if a key performance indicator does not satisfy an accuracy condition, data relating to the combination is stored in the database outside the database portion and in a category common for combinations of different types of key performance indicators and key performance indicator dimensions for which the key performance indicator does not satisfy the accuracy condition (col. 15 line 49 – col. 16 line 7: each vector in the first set of vectors including a plurality of dimensions and a first plurality of values, each of the first plurality of values associated with a corresponding one of the plurality of dimensions; identify a second set of vectors representing at least a portion of the network events as observed by a telecommunication network monitoring system distinct from the telecommunication network testing system, each vector in the second set of vectors including the plurality of dimensions and a second plurality of values, each of the second plurality of values associated with a corresponding one of the plurality of dimensions, and each vector in the second set of vectors correlated to a vector in the first set of vectors; calculate a Key Performance Indicator (KPI) indicative of user's experience quality for a selected one of the plurality of dimensions based, at least in part, upon values corresponding to the selected dimension in the second set of vectors; calculate a data integrity confidence value indicative of accuracy of the calculated KPI; and adjust network services available to the user based on the calculated KPI and the calculated data integrity confidence value).It would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to implement the process as taught by Wilkinson in the accuracy condition determination method of Alaaeldin, modified by Burtenshaw, to improve data integrity scoring, visualization for network and customer experience monitoring. ---------- ---------- ---------- Claim 12 is rejected under 35 U.S.C. 103 as being unpatentable over Alaaeldin et al in view of Burtenshaw et al, applied to claim 10, and in further view of Szilagyi et al (US 2016/0065419 A1). Claim 12. Alaaeldin, modified by Burtenshaw, shows method as claimed in claim 10; Alaaeldin, modified by Burtenshaw, does not expressly describe wherein a storage time for storing the aggregated key performance indicator data in the database portion is dependent on a time resolution for aggregating the generated key performance indicator data into the database portion.Szilagyi teaches features of a storing time for storing an aggregated key performance indicator data in a database portion is dependent on a time resolution for aggregating the generated key performance indicator data into the database portion ([0050]: obtaining the service availability and network side KPIs is possible from the network management system (NMS)… the task of the traffic analysis tool (e.g. Traffica) is to collect, store and serve (to various network analytics and reporting tools) information on traffic volume and application usage distribution corresponding to different aggregation levels (from an individual user up to aggregated cell/eNB/RNC/etc. throughput) and different time granularity (e.g. aggregating measurements and presenting statistics in an hourly resolution) wherein some network side QoS and performance KPIs are also directly measured and stored by the traffic analysis tool, such as cell radio load, transport load, bearer establishment success ratio, handover statistics, etc.).It would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to implement the storing features as taught by Szilagyi in the method of Alaaeldin, modified by Burtenshaw, to facilitate providing real time reporting of various events, such as data bearer establishment, modification or deactivation. ---------- ---------- ---------- Claim 13 is rejected under 35 U.S.C. 103 as being unpatentable over Alaaeldin et al in view of Burtenshaw et al, applied to claim 10, and in further view of McCarthy et al (US 11,294,584 B1). Claim 13. Alaaeldin, modified by Burtenshaw, shows method as claimed in claim 10; Alaaeldin, modified by Burtenshaw, does not expressly describe wherein, if a storage limit in the mobile telecommunication network has been reached, the key performance indicator data aggregated into the database portion is deleted if the key performance indicator data was generated before a predefined point in time.McCarthy teaches feature of if a storage limit in the mobile telecommunication network has been reached, a key performance indicator data aggregated into a database portion is deleted if the key performance indicator data was generated before a predefined point in time (col. 10 line 60 – col. 11 line 10: if the analysis engine determines that the storage system is out of compliance with the storage group SLE over the preceding two weeks, one of the rules from the rules engine is that the analysis engine will query the aggregate KPI values data structure for buckets where the respective key performance indicator exceeded the storage group SLE response time threshold… the analysis engine then re-calculates the storage group SLE compliance based on the redacted time series, i.e. with those buckets removed and if the storage group SLE is compliant with the buckets removed, the storage system is determined to be in compliance with the SLE requirements for the storage group).It would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to implement the storage limit deletion feature as taught by McCarthy in the method Alaaeldin, modified by Burtenshaw, to facilitate automatically resolving headroom and service level compliance discrepancies. ---------- ---------- ---------- Claims 15, 16 and 17 are rejected under 35 U.S.C. 103 as being unpatentable over Alaaeldin et al in view of Burtenshaw et al, applied to claims 10 and 16, and in further view of Singh et al (US 2024/0152820 A1). Claim 15. Alaaeldin, modified by Burtenshaw, shows method as claimed in claim 10; Alaaeldin, modified by Burtenshaw, does not expressly describe wherein the aggregation is limited to a said combination for which a frequency of the key performance indicator dimension being read is above a frequency threshold.Singh teaches an aggregation being limited to a combination for which a frequency of the key performance indicator dimension being read being above a frequency threshold ([0076]: the RRM/RAN optimization/algorithm service may be used to optimize other aspects of the RAN as well, including at least i) intra/inter-frequency load-balancing (handing off users, or modifying one or more measurement offsets that change the signal levels at which handovers are to be triggered), ii) admission control (changing a threshold or applying an offset to a threshold based on a function of signal or load/traffic level for admitting users to a network), and iii) CA Scell selection (changing a threshold or applying an offset to a threshold based on a function of signal quality or load/traffic level for selecting an Scell)).It would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to implement the frequency threshold determination feature as taught by Singh in the aggregation method of Alaaeldin, modified by Burtenshaw, to facilitate load balancing. Claim 16. Alaaeldin, modified by Burtenshaw, shows method as claimed in claim 10; Alaaeldin, modified by Burtenshaw, does not expressly describe wherein an accuracy of the key performance indicator is expressed as a criterion for a confidence interval for the key performance indicator data.Singh teaches a key performance indicator being expressed as a criterion for a confidence interval for the key performance indicator data ([0087]: a formula/function (amongst predefined choices) of one or more performance metric KPIs from a RAN/RRM optimization/algorithm service… (i) a threshold of the evaluated formula/function performance metric over which shift is detected and the model updated (ii) a type of characteristic based on which distribution shift is detected, including at least one of average, maximum, a given percentile for confidence interval, trends, peak to average ratio, standard deviation and higher moments).It would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to implement the confidence interval feature as taught by Singh in the key performance indicator accuracy method of Alaaeldin, modified by Burtenshaw, to facilitate load balancing. Claim 17. Alaaeldin, modified by Burtenshaw and Singh, shows method as claimed in claim 16, wherein the confidence interval is defined based on one or both of a z-distribution (n/a) and a standard deviation for data collected for key performance indicators (Singh, [0087]: (i) a threshold of the evaluated formula/function performance metric over which shift is detected and the model updated (ii) a type of characteristic based on which distribution shift is detected, including at least one of average, maximum, a given percentile for confidence interval, trends, peak to average ratio, standard deviation and higher moments). ---------- ---------- ---------- Claim 20 is rejected under 35 U.S.C. 103 as being unpatentable over Alaaeldin et al in view of Burtenshaw et al, applied claim 2, and in further view of Dong et al (US 2013/0272144 A1). Claim 20. Alaaeldin, modified by Burtenshaw, shows method as claimed in claim 2; Alaaeldin, modified by Burtenshaw, does not expressly describe wherein, if a difference between the second priority value of the key performance indicator dimension relative to a first said key performance indicator and the second priority value of the key performance indicator dimension relative to a second said key performance indicator is above a difference threshold, the combined priority value for the combination of the key performance indicator dimension and the first key performance indicator and for the combination of the key performance indicator dimension and the second key performance indicator, respectively, is a corresponding, respective predefined, fixed combined priority value for each combination.Dong teaches features of: if a difference between a second priority value of a key performance indicator dimension relative to a first said key performance indicator and the second priority value of the key performance indicator dimension relative to a second said key performance indicator is above a difference threshold ([0057]: method may compare the first and second priority levels. In some cases, if the first priority is greater than the second priority (e.g. first priority is “0” and second priority is “1”), the method may reduce the second sampling ratio… if the second priority is greater than the first priority, then method may reduce the first sampling ratio… both the first and second sampling ratios may be reduced, each in proportion to its respective priority ratio), the combined priority value for the combination of the key performance indicator dimension and the first key performance indicator and for the combination of the key performance indicator dimension and the second key performance indicator, respectively, is a corresponding, respective predefined, fixed combined priority value for each combination ([0059]: method may increase the sampling ratio associated with the second probe… the increase in the second probe may be such as to maintain a statistical confidence level associated with a performance indicator (e.g. an aggregated indicator that combines KPIs resulting from the first and second probe) calculated for traffic that is selected based on the rule).It would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to implement the priority values comparison features as taught by Dong in the method of Alaaeldin, modified by Burtenshaw, to facilitate offsetting reduction in monitoring sampling ratio and maintain a statistical confidence level associated with a performance indicator. ========== ========== ========== Response to Arguments Applicant’s arguments with respect to claim 1 have been considered but are moot because the new ground of rejection does not rely on any reference applied in the prior rejection of record for any teaching or matter specifically challenged in the argument – see Burtenshaw. ---------- ---------- ---------- Conclusion The prior art made of record is considered pertinent to applicant’s disclosure. 1. Zhao et al, US 2017/0109679 A1: a system, comprising an analysis module comprising a non-transitory computer-readable medium comprising instructions that, when executed by one or more processors, cause the system to obtain a set of key performance indicators (KPI) for one or more customer service representatives, wherein the set of KPIs comprises a number of cases per queue hour; and a management module comprising a non-transitory computer-readable medium comprising instructions that, when executed by the one or more processors, cause the system to: use the set of KPIs to display a graphical user interface (GUI) comprising a chart of a two-dimensional performance measurement for the one or more customer service representatives; and display, in the chart, a first axis representing a productivity KPI comprising the number of cases per queue hour and a second axis representing an additional KPI from the set of KPIs. 2. Mota et al, US 2021/0067430 A1: a system comprising a temporal event detector to detect a temporal event in a network, wherein the temporal event is associated with a change in a network configuration, implementation, or utilization; a data delimiter to define a first period prior to the temporal event and a second period posterior to the temporal event, wherein a duration of one of the first period or the second period is determined based on a nature of the temporal event; and an evaluator to compare network data collected in the first period and network data collected in the second period. Applicant’s amendment necessitated the new ground(s) of rejection presented in this Office action. Accordingly, THIS ACTION IS MADE FINAL. See MPEP § 706.07(a). Applicant is reminded of the extension of time policy as set forth in 37 CFR 1.136(a). A shortened statutory period for reply to this final action is set to expire THREE MONTHS from the mailing date of this action. In the event a first reply is filed within TWO MONTHS of the mailing date of this final action and the advisory action is not mailed until after the end of the THREE-MONTH shortened statutory period, then the shortened statutory period will expire on the date the advisory action is mailed, and any nonprovisional extension fee (37 CFR 1.17(a)) pursuant to 37 CFR 1.136(a) will be calculated from the mailing date of the advisory action. In no event, however, will the statutory period for reply expire later than SIX MONTHS from the mailing date of this final action. Any inquiry concerning this communication or earlier communications from the examiner should be directed to Xavier Szewai Wong whose telephone number is 571.270.1780. The examiner can normally be reached on 11:30 am - 8:30 pm Mon to Fri. Examiner interviews are available via telephone, in-person, and video conferencing using a USPTO supplied web-based collaboration tool. To schedule an interview, applicant is encouraged to use the USPTO Automated Interview Request (AIR) at http://www.uspto.gov/interviewpractice. If attempts to reach the examiner by telephone are unsuccessful, the examiner’s supervisor, Jeffrey Rutkowski can be reached on 571.270.1215. The fax phone number for the organization where this application or proceeding is assigned is 571-273-8300. Information regarding the status of an application may be obtained from the Patent Application Information Retrieval (PAIR) system. Status information for published applications may be obtained from either Private PAIR or Public PAIR. Status information for unpublished applications is available through Private PAIR only. For more information about the PAIR system, see http://pair-direct.uspto.gov. Should you have questions on access to the Private PAIR system, contact the Electronic Business Center (EBC) at 866-217-9197 (toll-free). If you would like assistance from a USPTO Customer Service Representative or access to the automated information system, call 800-786-9199 (IN USA OR CANADA) or 571-272-1000. /XAVIER S WONG/Primary Examiner, Art Unit 2415 14th June 2026
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Prosecution Timeline

Nov 25, 2023
Application Filed
Feb 20, 2026
Non-Final Rejection mailed — §103
May 15, 2026
Response Filed
Jun 17, 2026
Final Rejection mailed — §103 (current)

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Prosecution Projections

3-4
Expected OA Rounds
88%
Grant Probability
98%
With Interview (+10.3%)
2y 9m (~0m remaining)
Median Time to Grant
Moderate
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