Last updated: July 17, 2026

Application No. 18/601,412

SYSTEMS AND METHODS FOR IMPROVING CALL CENTER FEATURES USING GENERATIVE AI

Non-Final OA

Filed

Mar 11, 2024

Examiner

ADDY, THJUAN KNOWLIN

Art Unit

2693

Tech Center

2600 — Communications

Assignee

The Toronto-dominion Bank

OA Round

1 (Non-Final)

Interview Optional

— +6.3% interview lift. Interview lift (+6.3%) is below the 15.0% threshold. A written response is recommended.

Based on 1097 resolved cases, 2023–2026

Examiner Intelligence

ADDY, THJUAN KNOWLIN View full profile →

Grants 89% — above average

Career Allowance Rate

979 granted / 1097 resolved

+27.2% vs TC avg

Moderate +6% lift

Without

With

+6.3%

Interview Lift

resolved cases with interview

Typical timeline

2y 5m

Avg Prosecution

19 currently pending

Career history

1118

Total Applications

across all art units

Statute-Specific Performance

§101

4.5%

-35.5% vs TC avg

§103

24.1%

-15.9% vs TC avg

§102

49.1%

+9.1% vs TC avg

§112

0.9%

-39.1% vs TC avg

Black line = Tech Center average estimate • Based on career data from 1097 resolved cases

Prosecution Timeline

Mar 11, 2024

Application Filed

Apr 23, 2026

Non-Final Rejection mailed (current)

Precedent Cases

Applications granted by this same examiner with similar technology

18/456,848

Patent 12684068

SYSTEM AND METHOD TO DETERMINE AND REMEDIATE REVERSE TRANSITION FROM DIGITAL CHANNELS IN A CONTACT CENTER

2y 10m to grant Granted Jul 14, 2026

18/441,073

Patent 12675761

COMPLEXITY ASSESSMENTS FOR AGENT PERFORMANCE ANALYSIS USING MEMORY NEURAL NETWORKS

2y 4m to grant Granted Jul 07, 2026

18/602,517

Patent 12671955

PERSONALIZATION OF AUDIO CONTENT WITHIN A REAL-WORLD ENVIRONMENT

2y 3m to grant Granted Jun 30, 2026

18/624,844

Patent 12671924

AUDIO SYSTEM WITH DETACHABLE GRILL

2y 2m to grant Granted Jun 30, 2026

18/660,433

Patent 12671951

DIRECTIONALLY DEPENDENT ACOUSTIC STRUCTURE FOR AUDIO PROCESSING RELATED TO AT LEAST ONE MICROPHONE SENSOR

2y 1m to grant Granted Jun 30, 2026

Study what changed to get past this examiner. Based on 5 most recent grants.

Strategy Recommendation AI-generated — please review before filing

Get a prosecution strategy drawn from examiner precedents, rejection analysis, and claim mapping.

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Prosecution Projections

1-2

Expected OA Rounds

89%

Grant Probability

96%

With Interview (+6.3%)

2y 5m (~1m remaining)

Median Time to Grant

Low

PTA Risk

Based on 1097 resolved cases by this examiner. Grant probability derived from career allowance rate.