Prosecution Insights
Last updated: August 17, 2026
Application No. 18/625,066

INTENT DISCOVERY USING LARGE LANGUAGE MODELS

Final Rejection §101§103
Filed
Apr 02, 2024
Examiner
SULTANA, NADIRA
Art Unit
2653
Tech Center
2600 — Communications
Assignee
ServiceNow Inc.
OA Round
2 (Final)
73%
Grant Probability
Favorable
3-4
OA Rounds
6m
Est. Remaining
99%
With Interview

Examiner Intelligence

Grants 73% — above average
73%
Career Allowance Rate
76 granted / 104 resolved
+11.1% vs TC avg
Strong +34% interview lift
Without
With
+33.7%
Interview Lift
resolved cases with interview
Typical timeline
2y 11m
Avg Prosecution
26 currently pending
Career history
135
Total Applications
across all art units

Statute-Specific Performance

§101
27.0%
-13.0% vs TC avg
§103
57.0%
+17.0% vs TC avg
§102
11.9%
-28.1% vs TC avg
§112
3.3%
-36.7% vs TC avg
Black line = Tech Center average estimate • Based on career data from 104 resolved cases

Office Action

§101 §103
DETAILED ACTION Notice of AIA Status The present application, filed on or after March 16, 2013, is being examined under the first inventor to file provisions of the AIA . Response to Arguments Applicant’s amendments and arguments filed 02/17/2026, with respect to claim(s) 1-20 have been fully considered. Applicant amended claims 1, 2, 6, 9-11, 13, 15-19. Claim objection of claim 15 have been withdrawn in view of the amended claims filed on 02/17/2026. Applicant’s arguments in pages 8-11, filed 02/17/2024, with respect to 35 U.S.C 101 rejections of Claims 1-20 have been fully considered but they are not persuasive. Applicant argued that the amended claims recite “ generating, using a first large language model on the …wherein the first large language model is trained to generate the prompt for the particular domain…wherein the second large language model is trained to generate the list of predicted intents based on the prompt such that the second large language model is suitable for use for a plurality of domains”, which is similar to example 39 provided in the Subject Matter Eligibility Examples: Abstract Ideas memorandum published January 7, 2019. Claims 1, 9, and 16 recite specifics of how the first large language model and the second large language model are trained. Examiner respectfully disagrees. Example 39 provides a method of training a neural network for facial detection and provides multiple steps of collecting, preparing and creating training dataset for first and second training dataset and training the neural network by using those. But here, applicant is using the “trained” first language model and second language model for intent discovery, there is no specific details on how they are trained, how the training datasets are collected, prepared. The amended claim language is giving some information about what the language models are trained to do,” first large language model is trained to generate the prompt for the particular domain” and “the second large language model is trained to generate the list of predicted intents based on the prompt”, which is not sufficient to amount to significantly more than the judicial exception and does not integrate the exception into a practical application. Applicant further argued that “the claims recite a judicial exception and integrate the recited judicial exception into a practical application of that exception”. Applicant also argued that the first large language model and the second large language model are recited with specificity and amount to more than mere instructions to apply the exception using a generic computer component. Examiner respectfully disagrees. Other than just using “ trained” first and second language models, there are no other details mentioned in the amended claims, which is not sufficient to amount to significantly more than the judicial exception and does not integrate the exception into a practical application. Thus, 35 U.S.C 101 rejections of claims 1-20 have been maintained. Applicant’s arguments filed 02/17/2026, with respect to claim(s) 1-20, under 35 U.S.C. 103 have been fully considered but they are not persuasive. Applicant argued that the amended claim limitation “wherein the second large language model is trained to generate the list of predicted intents based on the prompt such that the second large language model is suitable for use for a plurality of domains”, is not taught by prior art Mehrotra in view of Levi and Reddy. Examiner respectfully disagree. Prior art Reddy in para.[0062], [0079], [0095], [0096], teaches that the large language model can take as input domain-related documents to assist digital assistant with the particular domain. Also one or more language models can be trained with examples of invocation logic definitions associated with respective intents, where invocation logic can be provided as prompts to the LLM and LLM provides a correct response. Applicant further argued that prior art Mehrotra in view of Levi and Reddy didn’t teach the amended limitation “generating, using a first large language model on the utterance and the corresponding label, a prompt for a particular domain comprising a task description and an input-label pair, wherein the first large language model is trained to generate the prompt for the particular domain", which is moot because the new ground of rejection does not rely on any reference applied in the prior rejection of record for any teaching or matter specifically challenged in the argument. For these reasons, a new ground of rejection of 35 U.S.C 103 is made over Mehrotra in view of Canberk, further in view of Reddy. Please see the rejections below. Claim Rejections - 35 USC § 101 35 U.S.C. 101 reads as follows: Whoever invents or discovers any new and useful process, machine, manufacture, or composition of matter, or any new and useful improvement thereof, may obtain a patent therefor, subject to the conditions and requirements of this title. Claims 1-20 are rejected under 35 U.S.C. 101 because the claimed invention is directed to an abstract idea without significantly more. The Independent claims 1, 9 and 16 recite “obtaining an utterance and a corresponding label representative of an intent of the utterance”; “generating, using a first large language model on the utterance and the corresponding label, a prompt for a particular domain comprising a task description and an input-label pair, wherein the first large language model is trained to generate the prompt for the particular domain”; “modifying the prompt to include one or more of: a list of known intents for the particular domain”; “a few-shot example”; “or a list of test examples”; “[[and]] generating, using a second large language model on the modified prompt, a list of predicted intents, wherein the second large language model is trained to generate the list of predicted intents based on the prompt such that the second large language model is suitable for use for a plurality of domains”; “determining that a particular intent in the list of predicted intents is not in the list of known intents”; “and updating the list of known intents with the particular intent”. The limitations above as drafted, is a process that, under its broadest reasonable interpretation, covers a mental process, as this could be performed in the human mind or with the aid of pen and paper. The limitation of " obtaining ... ", "generating ... ", "modifying ... ", “determining..”, “updating…” as drafted covers mental activities. More specifically, a human can obtain an utterance related to an intent during the conversation with another human being, such as travel plan. One can generate a response based on the intent and general knowledge of the subject matter. Responses can be modified based on known intent or know responses or less examples ( few shot example), such as preferred travel dates, companion etc. by using more specific knowledge regarding the subject matter. During the modification, it can be find out that their might be some intent that was unknown such as packing some food items. That unknown intent can be added to the list of intents. All the steps above are examples of observation and evaluation that could be performed in the human mind or with the aid of pencil and paper. The claims recite the additional limitation of “large language model”, claims 9 and 16 recite “processor”, claim 9 recites “memory” and claim 16 recites “ non transitory computer readable storage medium” for performing the method. All those are recited at a high level of generality and are recited as performing generic computer functions routinely used in computer applications. The current specification in paragraph [0030] specifies large language model as neural network or machine learning model, which is generic and can be any neural network or any machine learning model, which is not sufficient to amount to significantly more than the judicial exception. Specification in paragraphs [0102],[0109], clearly specifies “processor”, “memory” and “ non transitory computer readable storage medium” as performing generic computer functions that are well-understood, routine and conventional activities amount to no more than implementing the abstract idea with a computerized system. The claims as drafted, are not patent eligible Thus, taken alone, the additional elements do not amount to significantly more than the above identified judicial exception (the abstract idea). Looking at the limitations as an ordered combination adds nothing that is not already present when looking at the elements taken individually. There is no indication that the combination of elements improves the functioning of a computer or improves any other technology. Their collective functions merely provide conventional computer implementation. Claims 1, 9 and 16 are therefore not drawn to eligible subject matter as they are directed to an abstract idea without significantly more than the abstract idea. Claim 2 recites the additional limitation of “wherein the utterance and the corresponding label are retrieved from a training dataset that includes a plurality of utterance-intent pairs for [[a]] particular domain” , where extracting/using a number of utterance-intent pair of a particular area, from a written documents of utterance -intent pair, could be performed in the human mind or with the aid of pen and paper. The claim does not include additional elements that are sufficient to amount to significantly more than the judicial exception, as claim 2 does not recite any additional limitations. The claim as drafted, is not patent eligible. Claim 3 recites “wherein utterances corresponding to the list of known intents are semantically similar to utterances in the list of test examples”, to find out that the utterances of one list is semantically similar to another list is an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claim does not include additional elements that are sufficient to amount to significantly more than the judicial exception, as claim 3 does not recite any additional limitations. The claim as drafted, is not patent eligible. Claim 4 recites “wherein an utterance in the few-shot example is semantically similar to an utterance in at least one of the list of test examples”, to find out that the utterances of one list, which is smaller in size ( few shot) is semantically similar to another list is an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claim does not include additional elements that are sufficient to amount to significantly more than the judicial exception, as claim 4 does not recite any additional limitations. The claim as drafted, is not patent eligible. Claim 5 recites “wherein each of the first large language model and the second large language model is a frozen transformer”, where first and second language model are additional elements which are specified in specification in paragraph [0030] as neural network or machine learning model and “frozen transformer”, is one of the characteristics of the language model, which is generic and can be any neural network or any machine learning model, which are not sufficient to amount to significantly more than the judicial exception. The claim 5 as drafted, is not patent eligible. Claims 6, 11 recite “wherein the particular domain”, to find out that the utterances of two lists are from the same domain is an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claims do not include additional elements that are sufficient to amount to significantly more than the judicial exception, as claims 6 and 11 do not recite any additional limitations. The claims as drafted, are not patent eligible. Claim 7 recites “wherein the first large language model is to generate the prompt based on a template”, where generating some prompt or input based on some instruction ( template) could be performed with the aid of pen and paper. The claim recites additional limitation of language model, which is specified in specification in paragraph [0030] as neural network or machine learning model, which is generic and can be any neural network or any machine learning model, which is not sufficient to amount to significantly more than the judicial exception. The claim 7 as drafted, is not patent eligible. Claim 8 recites “wherein the list of test examples includes a plurality of utterances without matching intents, and where at least one of the plurality of utterances is received from a caller via a server in a call center”, where determining that the list of some of the test utterances doesn’t have matching intent and determining some of the utterances are from call center could be an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claim does not include additional elements that are sufficient to amount to significantly more than the judicial exception, as claim 8 does not recite any additional limitations. The claim as drafted, is not patent eligible. Claim 10 recites “wherein the utterance and the corresponding label is randomly selected from a training dataset, wherein the training dataset includes a plurality of utterance-intent pairs of [[a]] particular domain”, where extracting/using a number of utterance-intent pair of a particular area, from a written documents of utterance -intent pair, could be performed in the human mind or with the aid of pen and paper. The claim does not include additional elements that are sufficient to amount to significantly more than the judicial exception, as claim 10 does not recite any additional limitations. The claim as drafted, is not patent eligible. Claim 12 recites “wherein the first large language model is to generate the prompt based on a template that specifies a format of a response that the second large language model is to return”, determining that the prompt is based on a format is an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claim recites additional limitation of language model, which is specified in specification in paragraph [0030] as neural network or machine learning model, which is generic and can be any neural network or any machine learning model, which is not sufficient to amount to significantly more than the judicial exception. The claim 12 as drafted, is not patent eligible. Claim 13 recites “wherein at least one utterance of a plurality of utterances in the list of test examples is received from a caller via a server in a call center, and wherein the server is to generate a response to the caller using an intent returned by the second large language model based on the at least one utterance”, to determine that the utterances of one list are from call center and generating response based on the intent could be an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claim recites additional limitations of language model and server. Language model is specified in specification in paragraph [0030] as neural network or machine learning model, which is generic and can be any neural network or any machine learning model, which is not sufficient to amount to significantly more than the judicial exception. Server is specified in specification, para.[0087]-[0090] as performing generic computer functions, which is not sufficient to amount to significantly more than the judicial exception. The claim 13 as drafted, is not patent eligible. Claim 14 recites “wherein the prompt includes a place holder for the few-shot example to be inserted into the prompt, and wherein the prompt further includes one or more instructions instructing the second large language model how to use the few-shot example in discovering intents for the list of test examples”, to find out that the prompt has a certain place for some example which are fewer in number ( few shot example) and to determine that includes some instruction for the language model, are an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claim recites additional limitation of language model. Language model is specified in specification in paragraph [0030] as neural network or machine learning model, which is generic and can be any neural network or any machine learning model, which is not sufficient to amount to significantly more than the judicial exception. The claim 14 as drafted, is not patent eligible. Claim 15 recites “wherein the list of known intents includes at least one intent from a training dataset and at least one intent discovered by the second large language model in a previous iteration”, to find out the source of the intents in intent list is an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claim recites additional limitation of language model. Language model is specified in specification in paragraph [0030] as neural network or machine learning model, which is generic and can be any neural network or any machine learning model, which is not sufficient to amount to significantly more than the judicial exception. The claim 15 as drafted, is not patent eligible. Claim 17 recites “wherein the known intents are a subset of a plurality of known intents stored in a training dataset, wherein the training dataset includes a plurality of utterance-intent pairs of [[a]] the particular domain”, where human can create a dataset of utterance-intent pairs based on particular area of interest, which can be treated as a training dataset, to find out the area/domain of the utterance intent pair from the dataset is an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claim does not include additional elements that are sufficient to amount to significantly more than the judicial exception, as claim 17 does not recite any additional limitations. The claim as drafted, is not patent eligible. Claim 18 recites “wherein the few-shot example is selected from a few-shot pool that includes a subset of a training dataset, wherein the training dataset includes a plurality of utterance-intent pairs of [[a]] particular domain”, where human can create a dataset of utterance-intent pairs ( few shot examples) based on particular area of interest, which can be treated as a training dataset, to determine the source of the few shot examples and the domain of utterance intent pair is an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claim does not include additional elements that are sufficient to amount to significantly more than the judicial exception, as claim 18 does not recite any additional limitations. The claim as drafted, is not patent eligible. Claim 19 recites “wherein the updated list of known intents [[are]] is to be inserted into the prompt”, using the updated intent as an input ( prompt) to determine the utterance intent could be performed in the human mind or with the aid of pen and paper. The claim does not include additional elements that are sufficient to amount to significantly more than the judicial exception, as claim 19 does not recite any additional limitations. The claim as drafted, is not patent eligible. Claim 20 recites “wherein a server in a call center is to obtain the updated list of known intents and is to generate a response to a caller based on the updated list of known intents and an utterance of the caller.”, to determine that a call center received an updated list of intents is an evaluation, observation and could be performed in the human mind or with the aid of pen and paper. The claim recites additional limitations of server. Server is specified in specification, para.[0087]-[0090] as performing generic computer functions, which is not sufficient to amount to significantly more than the judicial exception. The claim 20 as drafted, is not patent eligible. Claim Rejections - 35 USC § 103 In the event the determination of the status of the application as subject to AIA 35 U.S.C. 102 and 103 (or as subject to pre-AIA 35 U.S.C. 102 and 103) is incorrect, any correction of the statutory basis for the rejection will not be considered a new ground of rejection if the prior art relied upon, and the rationale supporting the rejection, would be the same under either status. The following is a quotation of 35 U.S.C. 103 which forms the basis for all obviousness rejections set forth in this Office action: A patent for a claimed invention may not be obtained, notwithstanding that the claimed invention is not identically disclosed as set forth in section 102 of this title, if the differences between the claimed invention and the prior art are such that the claimed invention as a whole would have been obvious before the effective filing date of the claimed invention to a person having ordinary skill in the art to which the claimed invention pertains. Patentability shall not be negated by the manner in which the invention was made. Claims 1-4, 6-9, 11-13 and 15-17 are rejected under 35 U.S.C. 103 as being unpatentable over Mehrotra et al. ( US 20240143945 A1), hereinafter referenced as Mehrotra, in view of Canberk et al. ( US 20250299668 A1), hereinafter referenced as Canberk, further in view of Reddy et al. ( US 20250086394 A1), hereinafter referenced as Reddy. Regarding Claim 1, Mehrotra teaches a method comprising: obtaining an utterance and a corresponding label representative of an intent of the utterance ( Mehrotra: Para.[0056], Figs. 5, 2A, utterances annotated with intent labels ( labeled data 202) are obtained ); determining that a particular intent in the list of predicted intents is not in the list of known intents (Mehrotra: Para.[0026], Fig. 2B illustrates an example structure of the intent classification framework 250 with OOD identification which triggers out of domain (OOD) detection when a user enters a sentence that does not belong to any of the pre-defined intent classes) ; Mehrotra while teaching the method of claim 1, fails to explicitly teach the claimed, generating, using a first large language model on the utterance and the corresponding label, a prompt for a particular domain comprising a task description and an input-label pair, wherein the first large language model is trained to generate the prompt for the particular domain ; modifying the prompt to include one or more of: a list of known intents for a particular domain ; a few-shot example; or a list of test examples; [[and]] generating, using a second large language model on the modified prompt, a list of predicted intents , wherein the second large language model is trained to generate the list of predicted intents based on the prompt such that the second large language model is suitable for use for a plurality of domains ; and updating the list of known intents with the particular intent. However, Canberk does teach the claimed, generating, using a first large language model on the utterance and the corresponding label, a prompt for a particular domain comprising a task description and an input-label pair, wherein the first large language model is trained to generate the prompt for the particular domain ( Canberk: Para.[0077],[0078],[0080], Fig. 5 illustrates a user interacting with “smart” glasses 500. The client applications (506, 508, 510, 512, 514) represent different domain-specific applications that the user may engage with via the smart glasses 500. Each application is associated with its own LLM (520, 522, 524, 526, 528), which is trained to recognize and process domain-specific user intents accurately. For instance, if the user is utilizing a map application 506 on the smart glasses, the prompt generator 504 will direct the user's spoken words related to a specific domain ( utterance-label) to an LLM 520 that is specifically fine-tuned for geographic and navigation-related queries. The LLM associated with the active client application processes the structured prompt, which includes the user's spoken words and specific instructions ( task description), to infer the user's intent); Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Canberk’s teaching of systems and methods for enhancing the interaction between users and automated agents, by employing Large Language Models (LLMs) to infer the intent of spoken language, into the system and method of intent classification to provide natural language understanding in a conversation agent , taught by Mehrotra, because, fine-tuned LLM on specific domain, ensure high accuracy and relevance in its responses from domain-specific automated agents. (Canberk, Para.[0044]). Mehrotra in view of Canberk while teaching the method of claim 1, fails to explicitly teach the claimed, modifying the prompt to include one or more of: a list of known intents for a particular domain ; a few-shot example; or a list of test examples; [[and]] generating, using a second large language model on the modified prompt, a list of predicted intents , wherein the second large language model is trained to generate the list of predicted intents based on the prompt such that the second large language model is suitable for use for a plurality of domains ; and updating the list of known intents with the particular intent. However, Reddy does teach the claimed, modifying the prompt to include one or more of: [a list of known intents for a particular domain;] a few-shot example [; or a list of test examples] ( Reddy: Para.[0080]-[0082], prompts can be modified/improved by few-shot prompts shown in the table) ; [[and]] generating, using a second large language model on the modified prompt, a list of predicted intents ( Reddy: Para.[0105]-[0108], Fig. 4, system 400 illustrates generating a digital assistant definition with one or more large language models ( first and second language models). Second Language model 450 generates list of intents from the prompt 460, which is from exemplar utterance ( enhanced prompt)), wherein the second large language model is trained to generate the list of predicted intents based on the prompt such that the second large language model is suitable for use for a plurality of domains ( Reddy: Para.[0095], [0096], one or more language models can be trained with examples of invocation logic definitions associated with respective intents, where invocation logic can be provided as prompts to the LLM and LLM provides a correct response based on the intent. Para.[0135], the large language model can be prompted to provide a list of possible intents. Para.[0062],[0067], large language model can have input domain-specific documents to generate skills, intents, and entities appropriate to the domain ); and updating the list of known intents with the particular intent ( Reddy: Para.[ 0169], updating intents). Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Reddy’s teaching of digital assistant generation via large language models, into the system and method, taught by Mehrotra in view of Canberk, because, by leveraging large language models to generate user operations or intents ( e.g., along with named entities) would develop high quality digital assistants. (Reddy[ Para. [0018]-[0021]). Claim 9 is system claim comprising: one or more processors; and memory, including computer-executable instructions that, when executed by the one or more processor ( Mehrotra: Para.[0032], Fig. 3, processor 310 coupled to memory 320), cause the system to perform the steps in method claim 1 above and as such, claim 9 is similar in scope and content to claim 1 and therefore, claim 9 is rejected under similar rationale as presented against claim 1 above. Claim 16 is non-transitory computer-readable storage medium claim having stored thereon executable instructions which, when executed by one or more processor of a computer system ( Mehrotra: Para. [0035], Fig. 3, memory 320 may include non-transitory, tangible, machine readable media that includes executable code that when run by one or more processors (e.g., processor 310) may cause the one or more processors to perform the methods described) , cause the computer system to perform the steps in method claim 1 above and as such, claim 16 is similar in scope and content to claim 1 and therefore, claim 16 is rejected under similar rationale as presented against claim 1 above. Regarding Claim 2, Mehrotra in view of Canberk, further in view of Reddy teach the method of claim 1. Mehrotra further teaches, wherein the utterance and the corresponding label are retrieved from a training dataset that includes a plurality of utterance-intent pairs for [[a]] particular domain ( Mehrotra: Para.[0056], Figs. 5, 2A, utterances annotated with intent labels ( labeled data 202) are obtained from the training dataset. Para.[0018], training dataset could be from different domains such as booking, healthcare, information technology support, banking customer service ); Regarding Claim 3, Mehrotra in view of Canberk, further in view of Reddy teach the method of claim 1. Mehrotra further teaches, wherein utterances corresponding to the list of known intents are semantically similar to utterances in the list of test examples ( Mehrotra: Para.[0060], Fig.5, at step 510 semantic similarity between the testing utterance and training utterance ( utterance with known intent)). Regarding Claim 4, Mehrotra in view of Canberk, further in view of Reddy teach the method of claim 1. Reddy further teaches, wherein an utterance in the few-shot example is semantically similar to an utterance in at least one of the list of test examples (Reddy: Para.[0068], utterance of known intent of getting order status. Para.[0082], table illustrates few shot example of getting order details which is semantically similar to the test utterances). Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Reddy’s teaching of digital assistant generation via large language models, into the system and method of intent classification to provide natural language understanding in a conversation agent , taught by Mehrotra in view of Canberk , because, by leveraging large language models to generate user operations or intents ( e.g., along with named entities) would develop high quality digital assistants. (Reddy[ Para. [0018]-[0021]). Regarding Claim 6, Mehrotra in view of Canberk, further in view of Reddy teach the method of claim 1. Reddy further teaches, wherein the particular domain (Reddy: Para.[0068], utterance of known intent of getting order status. Para.[0082], table illustrates few shot example of getting order details which is same as the utterance of known intent and from same domain). Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Reddy’s teaching of digital assistant generation via large language models, into the system and method of intent classification to provide natural language understanding in a conversation agent , taught by Mehrotra in view of Canberk, because, by leveraging large language models to generate user operations or intents ( e.g., along with named entities) would develop high quality digital assistants. (Reddy[ Para. [0018]-[0021]). Claim 11 is system claim performing the steps in method claim 3 above and as such, claim 11 is similar in scope and content to claim 3 and therefore, claim 11 is rejected under similar rationale as presented against claim 3 above. Regarding Claim 7, Mehrotra in view of Canberk, further in view of Reddy teach the method of claim 1. Reddy further teaches, wherein the first large language model is to generate the prompt based on a template ( Reddy: Para.[0076], prompts can be generated based on template. Para.[0105],[0106], Fig.4 illustrates a system 400 with multiple language models, where large language models 420A, 420B are the first LLM). Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Reddy’s teaching of digital assistant generation via large language models, into the system and method, taught by Mehrotra in view of Canberk, because, by leveraging large language models to generate user operations or intents ( e.g., along with named entities) would develop high quality digital assistants. (Reddy[ Para. [0018]-[0021]). Regarding Claim 8, Mehrotra in view of Canberk, further in view of Reddy teach the method of claim 1, wherein the list of test examples includes a plurality of utterances without matching intents ( Mehrotra: Para.[0069], Fig. 6, at step 608 testing utterance is determined to be OOD which means no matching intent), and where at least one of the plurality of utterances is received from a caller via a server in a call center ( Mehrotra: Para.[0058], testing utterance could be received via a communication interface. Para.[0018], large training/testing dataset could be from different domains such as healthcare, information technology support, banking customer service). Regarding Claim 12, Mehrotra in view of Canberk, further in view of Reddy teach the system of claim 9. Reddy further teaches, wherein the first large language model is to generate the prompt based on a template that specifies a format of a response that the second large language model is to return ( Reddy: Para.[0105], Fig. 4, illustrates a system 400 with multiple language models, where first LLMs are 420A, 420B and second LLM is 450. Para.[0076], prompts can be generated based on template. Para.[0080], Prompts can include examples to encourage the large language model to provide results in a desired format). Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Reddy’s teaching of digital assistant generation via large language models, into the system and method of intent classification to provide natural language understanding in a conversation agent , taught by Mehrotra in view of Canberk, because, by leveraging large language models to generate user operations or intents ( e.g., along with named entities) would develop high quality digital assistants. (Reddy[ Para. [0018]-[0021]). Regarding Claim 13, Mehrotra in view of Canberk, further in view of Reddy teach the system of claim 9. Mehrotra further teaches, wherein at least one utterance of a plurality of utterances in the list of test examples is received from a caller via a server in a call center ( Mehrotra: Para.[0058], testing utterance could be received via a communication interface. Para.[0018], large training/testing dataset could be conversations from different domains such as healthcare, information technology support, banking customer service), and wherein the server is to generate a response to the caller using an intent returned by the second large language model based on the at least one utterance (Mehrotra: Para.[0043], Fig. 4, the user device 410 may receive a message indicating an intent classification label, or a system response generated based on the intent classification label, from the server 430 and display the message via the UI application 412. Para.[0020], Fig. 2A, shows an intent classification framework 200 which uses multilingual embeddings 222 which may be language-agnostic BERT sentence representations (LaBSE) (second large language model)). Regarding Claim 15, Mehrotra in view of Canberk, further in view of Reddy teach the system of claim 9. Mehrotra further teaches, wherein the list of known intents include at least one intent from a training dataset and at least one intent discovered by the second large language model in a previous iteration (Mehrotra: Para.[0047],[0049],[0050], the utterance intent pairs can contain data from training dataset and from the intent classification module). Regarding Claim 17, Mehrotra in view of Canberk, further in view of Reddy teach the non-transitory computer-readable storage medium of claim 16. Mehrotra further teaches, wherein the known intents are a subset of a plurality of known intents stored in a training dataset, wherein the training dataset includes [[a]] plurality of utterance-intent pairs of a particular domain ( Mehrotra: Para.[0047], datasets of utterance-intent pairs are from training datasets. Para.[0018], training dataset could be conversations from different domains such as healthcare, information technology support, banking customer service ( particular domain)). Claim 5 is rejected under 35 U.S.C. 103 as being unpatentable over Mehrotra et al. ( US 20240143945 A1), hereinafter referenced as Mehrotra, in view of Canberk et al. ( US 20250299668 A1), hereinafter referenced as Canberk, in view of Reddy et al. ( US 20250086394 A1), hereinafter referenced as Reddy, further in view of Chuang et al. ( A Soft Prompt-Based Calibration on Mitigating Performance Variability in Clinical Notes Summarization" Rice University, Houston, TX; University of Texas Health Science Center, Houston, TX, 2023), hereinafter referenced as Chuang. Regarding Claim 5, Mehrotra in view of Canberk, further in view of Reddy teach the method of claim 1. Mehrotra in view of Canberk, further in view of Reddy fail to explicitly teach the claimed, further teaches, wherein each of the first large language model and the second large language model is a frozen transformer. However, Chuang does teach the claimed, further teaches, wherein each of the first large language model and the second large language model is a frozen transformer ( Chuang: Section 4, paragraph 1, Fig. 1 illustrates two large language models with frozen transformer). Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Chuang’s teaching of soft prompt based calibration pipeline to generate summarization, into the system and method, taught by Mehrotra in view of Canberk, further in view of Reddy , because, by using large language models and soft prompts in conjunction with discrete prompts, generation of summarizing of clinical notes would be improved. (Chuang, [ Section 6]). Claim 10 is rejected under 35 U.S.C. 103 as being unpatentable over Mehrotra et al. ( US 20240143945 A1), hereinafter referenced as Mehrotra, in view of Canberk et al. ( US 20250299668 A1), hereinafter referenced as Canberk, in view of Reddy et al. ( US 20250086394 A1), hereinafter referenced as Reddy, further in view of Xia et al. ( US 20210374603 A1), hereinafter referenced as Xia. Regarding Claim 10, Mehrotra in view of Canberk, further in view of Reddy teach the system of claim 9. Mehrotra in view of Levi, further in view of Reddy fail to explicitly teach, wherein the utterance and the corresponding label is randomly selected from a training dataset, wherein the training dataset includes a plurality of utterance-intent pairs of [[a]] particular domain. However, Xia does teach the claimed, wherein the utterance and the corresponding label is randomly selected from a training dataset, wherein the training dataset includes a plurality of utterance-intent pairs of a particular domain ( Xia: Para.[0083], Fig. 10 provides an example data table showing the dataset details of SNIPS-NLU and NLUED. For example, SNIPS-NLU contains seven intents in total. Two of them are regraded as few-shot intents. The others are used as existing intents with sufficient annotation. 80% of the whole data is randomly chosen as the training data and 20% as the test data. NLUED2 is a natural language understanding dataset with 64 intents for human-robot interaction in home domain, in which 16 intents as randomly selected as the few-shot ones. A sub-corpus of 11,036 utterances with 10-folds cross-validation splits is utilized). Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Xia’s teaching of composed variational natural language generation (CLANG) model that is configured to generate training samples for few-shot intents, into the system and method, taught by Mehrotra in view of Canberk, further in view of Reddy, because, by providing a balanced training dataset, user intentions from a user spoken input can be identified effectively to generate an effective natural language response from an intelligent assistant. (Xia[ Para. [0003],[0023]). Claims 14, 18 are rejected under 35 U.S.C. 103 as being unpatentable over Mehrotra et al. ( US 20240143945 A1), hereinafter referenced as Mehrotra, in view of Canberk et al. ( US 20250299668 A1), hereinafter referenced as Canberk, in view of Reddy et al. ( US 20250086394 A1), hereinafter referenced as Reddy, further in view of Bose et al. ( US 20240379096 A1), hereinafter referenced as Bose. Regarding Claim 14, Mehrotra in view of Canberk, further in view of Reddy teach the system of claim 9. Mehrotra in view of Canberk, further in view of Reddy fail to explicitly teach, further teaches, wherein the prompt includes a place holder for the few-shot example to be inserted into the prompt, and wherein the prompt further includes one or more instructions instructing the second large language model how to use the few-shot example in discovering intents for the list of test examples. However, Bose does teach the claimed, further teaches, wherein the prompt includes a place holder for the few-shot example to be inserted into the prompt ( Bose: Para.[0026]- [0030], Fig. 3 illustrates prompt which has place holder/slot values for few-shot example such as "<utterance>" -> "<intent> (value1, value2, ... )" ), and wherein the prompt further includes one or more instructions instructing the second large language model how to use the few-shot example in discovering intents for the list of test examples ( Bose: Para.[0061], Fig. 6, at step 606 The prompt generator 110 creates the prompt which includes instructions to the model for the target task, the few-shot examples, and the utterance. At 608, prompt is input into the large language model and at 610, intent is obtained from the large language model ). Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Bose’s teaching of augmenting a prompt with a few-shot examples for a large language model to predict an intent given an utterance, into the system and method, taught by Mehrotra in view of Canberk, further in view of Reddy , because, by using low cost solution of few-shot prompting, an effective intent prediction model can be achieved. (Bose, Para.[0014]-[0017]). Regarding Claim 18, Mehrotra in view of Canberk, further in view of Reddy teach the system of claim 9. Mehrotra in view of Canberk, further in view of Reddy fail to explicitly teach, wherein the few-shot example is selected from a few-shot pool that includes a subset of a training dataset, wherein the training dataset includes a plurality of utterance-intent pairs of [[a]] particular domain. However, Bose does teach the claimed, wherein the few-shot example is selected from a few-shot pool that includes a subset of a training dataset, [wherein the training dataset includes a plurality of utterance-intent pairs of a particular domain] ( Bose: Para.[0022],[0057], few shot examples are extracted from database 116 of utterance-intent ( pool of few shot examples)), Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Bose’s teaching of augmenting a prompt with a few-shot examples for a large language model to predict an intent given an utterance, into the system and method, taught by Mehrotra in view of Canberk, further in view of Reddy , because, by using low cost solution of few-shot prompting, an effective intent prediction model can be achieved. (Bose, Para.[0014]-[0017]). Mehrotra further teaches, wherein the training dataset includes a plurality of utterance-intent pairs of a particular domain( Mehrotra: Para.[0018], training dataset could be from different domains such as booking, healthcare, information technology support, banking customer service ). Claim 19 is rejected under 35 U.S.C. 103 as being unpatentable over Mehrotra et al. ( US 20240143945 A1), hereinafter referenced as Mehrotra, in view of Canberk et al. ( US 20250299668 A1), hereinafter referenced as Canberk, in view of Reddy et al. ( US 20250086394 A1), hereinafter referenced as Reddy, further in view of Brockett et al. ( US 20230405468 A1), hereinafter referenced as Brockett. Regarding Claim 19, Mehrotra in view of Canberk, further in view of Reddy teach the non-transitory computer-readable storage medium of claim 16. Mehrotra in view of Canberk, further in view of Reddy fail to explicitly teach, wherein the updated list of known intents [[are]] is to be inserted into the prompt. However, Brockett does teach the claimed, wherein the updated list of known intents [[are]] is to be inserted into the prompt ( Brockett: Para.[0036], user’s intent may change overtime and based on that prompt is adjusted ). Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Brockett’s teaching of systems and methods which utilizes machine learning techniques to provide enhanced accessibility features to a game, into the system and method, taught by Mehrotra in view of Canberk, further in view of Reddy , because, a robust system can be developed with accessibility to features which can be customized to allow users having different gameplay needs to enjoy the benefits of a game. (Brockett, Para.[0004]-[0006]). Claim 20 is rejected under 35 U.S.C. 103 as being unpatentable over Mehrotra et al. ( US 20240143945 A1), hereinafter referenced as Mehrotra, in view of Canberk et al. ( US 20250299668 A1), hereinafter referenced as Canberk, in view of Reddy et al. ( US 20250086394 A1), hereinafter referenced as Reddy, further in view of Choudhary et al. ( US 20210224818 A1), hereinafter referenced as Choudhary. Regarding Claim 20, Mehrotra in view of Canberk, further in view of Reddy teach the non-transitory computer-readable storage medium of claim 16. Mehrotra in view of Canberk, further in view of Reddy fail to explicitly teach the claimed, wherein a server in a call center is to obtain the updated list of known intents and is to generate a response to a caller based on the updated list of known intents and an utterance of the caller. However, Choudhary does teach the claimed, wherein a server in a call center is to obtain the updated list of known intents (Choudhary: Para.[0043]-[0047], the customer service receives updated intent list and can display the updated or revised list of intents in the user interface. Para.[0178], Fig. 6, server 622) and is to generate a response to a caller based on the updated list of known intents and an utterance of the caller (Choudhary: Para.[0048]-[0050], based on the updated intent list, an agent can respond to caller’s request ). Therefore, it would have been obvious to one of ordinary skill in the art before the effective filing date of the claimed invention to incorporate Choudhary’s teaching of process flow for implementing a conversation-based customer service support system, into the system and method, taught by Mehrotra in view of Canberk, further in view of Reddy , because, this would improve the accuracy of the customer service system. (Choudhary, Para.[0004]-[0013]). Conclusion Applicant's amendment necessitated the new ground(s) of rejection presented in this Office action. Accordingly, THIS ACTION IS MADE FINAL. See MPEP § 706.07(a). Applicant is reminded of the extension of time policy as set forth in 37 CFR 1.136(a). A shortened statutory period for reply to this final action is set to expire THREE MONTHS from the mailing date of this action. In the event a first reply is filed within TWO MONTHS of the mailing date of this final action and the advisory action is not mailed until after the end of the THREE-MONTH shortened statutory period, then the shortened statutory period will expire on the date the advisory action is mailed, and any extension fee pursuant to 37 CFR 1.136(a) will be calculated from the mailing date of the advisory action. In no event, however, will the statutory period for reply expire later than SIX MONTHS from the date of this final action. Any inquiry concerning this communication or earlier communications from the examiner should be directed to NADIRA SULTANA whose telephone number is (571)272-4048. The examiner can normally be reached M-F,7:30 am-5:00pm. Examiner interviews are available via telephone, in-person, and video conferencing using a USPTO supplied web-based collaboration tool. To schedule an interview, applicant is encouraged to use the USPTO Automated Interview Request (AIR) at http://www.uspto.gov/interviewpractice. If attempts to reach the examiner by telephone are unsuccessful, the examiner’s supervisor, Paras D. Shah can be reached on (571) 270-1650. The fax phone number for the organization where this application or proceeding is assigned is 571-273-8300. Information regarding the status of published or unpublished applications may be obtained from Patent Center. Unpublished application information in Patent Center is available to registered users. To file and manage patent submissions in Patent Center, visit: https://patentcenter.uspto.gov. Visit https://www.uspto.gov/patents/apply/patent-center for more information about Patent Center and https://www.uspto.gov/patents/docx for information about filing in DOCX format. For additional questions, contact the Electronic Business Center (EBC) at 866-217-9197 (toll-free). If you would like assistance from a USPTO Customer Service Representative, call 800-786-9199 (IN USA OR CANADA) or 571-272-1000. /NADIRA SULTANA/Examiner, Art Unit 2653 /Paras D Shah/Supervisory Patent Examiner, Art Unit 2653 05/21/2026
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Prosecution Timeline

Show 2 earlier events
Jan 27, 2026
Interview Requested
Feb 02, 2026
Examiner Interview Summary
Feb 02, 2026
Applicant Interview (Telephonic)
Feb 17, 2026
Response Filed
May 27, 2026
Final Rejection mailed — §101, §103
Jul 07, 2026
Interview Requested
Jul 21, 2026
Examiner Interview Summary
Jul 21, 2026
Applicant Interview (Telephonic)

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Prosecution Projections

3-4
Expected OA Rounds
73%
Grant Probability
99%
With Interview (+33.7%)
2y 11m (~6m remaining)
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