Prosecution Insights
Prosecution Insights
Technology area: Computing & Software
50 pending office actions • 32 art units • 49 examiners • 0 of 50 (0%) have an AI response strategy ready • 75 patents granted in the last 365 days
ServiceNow Inc. is currently prosecuting 49 pending office actions in the Computing & Software technology area. These 49 actions are distributed across 31 distinct art units, reflecting a very wide range of software-related intellectual property. The company interacts with 48 distinct examiners, meaning nearly every action is assigned to a different person. This distribution across 31 art units and 48 examiners requires a prosecution strategy that can adapt to many different individual examiner preferences and art unit norms. The 49 pending office actions represent a significant investment in software innovation.
WHEATON, BRADFORD F is the busiest examiner, managing 2 pending office actions. This count of 2 actions is the highest concentration for any single examiner in the portfolio. The other actions are spread among the remaining distinct examiners. With 49 actions across 31 art units, the company must manage a highly decentralized prosecution process. Practitioners should focus on the 2 actions under WHEATON, BRADFORD F while also addressing the broader group of 48 distinct examiners. The 49 pending office actions show a broad distribution of technical filings.
Based on the USPTO statutory response window for each pending office action. 19 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.
Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 19 of the docket's apps have a known mailing date.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 only | 4 (8%) |
| §101 + other | 21 (42%) |
| §103 only | 16 (32%) |
| §112 only | 1 (2%) |
| Double-patenting + other | 3 (6%) |
| Multi-statute (no §101) | 5 (10%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| WHEATON, BRADFORD F | 2 | 61.5% | +11.2% |
| TO, BAOQUOC N | 1 | 89.8% | +7.9% |
| HACKENBERG, RACHEL J | 1 | 77.9% | +24.7% |
| BROWN, ANTHONY D | 1 | 85.4% | +15.1% |
| ZONG, RUOLEI | 1 | 86.9% | +12.1% |
| LE, THANH T | 1 | 83.0% | +32.8% |
| MENG, JAU SHYA | 1 | 79.3% | +33.9% |
| EL-HAGE HASSAN, ABDALLAH A | 1 | 42.9% | +40.4% |
| ALAM, HOSAIN T | 1 | 65.5% | +16.3% |
| HOQUE, NAFIZ E | 1 | 75.6% | +23.0% |
Cases in front of an examiner with an allow rate of 80%+ where the difficulty is Easy or Medium. The top 2 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 19071356 | Secure Deployment of Software Packages | BROWN, ANTHONY D | — |
| 19058648 | DETERMINING METRICS INCLUDING RESOURCE EXPENDITURES OF A DIGITAL SERVICE | ZONG, RUOLEI | — |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18741584 | QUICK CASE TYPE SELECTOR | WEBB III, JAMES L | 31d overdue |
| 18588911 | WORKFLOW GENERATION BASED ON USER INPUTS | TRAN, TRAVIS VIET | 23d overdue |
| 18425491 | Generating Graphical User Interfaces from Design Specifications and Design Specifications from Graphical User Interfaces | NAZAR, AHAMED I | 22d overdue |
| 18588492 | SYSTEMS AND METHODS FOR GENERATING WORKFLOWS BASED ON NATURAL LANGUAGE INPUTS USING LARGE LANGUAGE MODELS | GOLDBERG, IVAN R | 11d overdue |
| 19054235 | Document Creation with Guided Generative Artificial Intelligence | MENG, JAU SHYA | 9d overdue |
| 18234201 | Providing Notifications Based on Event Data | CHEN, ZHI | 1d overdue |
| 18336511 | Improved Training Set Selection for Semi-Supervised Learning | TRAN, DANIEL DUC | 9d |
| 18222844 | DYNAMIC WEB COMPONENT WITH CONFIGURABLE CONTENT | MAIDO, MAGGIE T | 16d |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 19054235 | Document Creation with Guided Generative Artificial Intelligence | MENG, JAU SHYA | 9d overdue |
| 18615741 | RETRIEVAL-AUGMENTED DIGITAL WORKFLOW GENERATION | WHEATON, BRADFORD F | 28d |
| 19013712 | DECISION SUPPORT SYSTEM FOR DATA RETRIEVAL | ALAM, HOSAIN T | 41d |
| 19181568 | APPLICATION HEALTH MONITORING | HACKENBERG, RACHEL J | — |
| 19071356 | Secure Deployment of Software Packages | BROWN, ANTHONY D | — |
| 19058648 | DETERMINING METRICS INCLUDING RESOURCE EXPENDITURES OF A DIGITAL SERVICE | ZONG, RUOLEI | — |
| 19058686 | SYSTEMS AND METHODS FOR A PERFORMANCE ENGINEERING BROWSER EXTENSION | LE, THANH T | — |
| 19015152 | Reusable Triggers for Workflows | EL-HAGE HASSAN, ABDALLAH A | — |
| Art Unit | Apps |
|---|---|
| 2495 | 2 |
| 2168 | 2 |
| 2156 | 2 |
| 2179 | 2 |
| 2169 | 2 |
| 2193 | 2 |
| 2191 | 2 |
| 2178 | 2 |
| 2129 | 2 |
| 2141 | 2 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 19312689 | MODIFICATION OF DATABASE OBJECTS | TO, BAOQUOC N | — | §101§103Other | Non-Final OA | — | Pending | Aug 28, 2025 |
| 19181568 | APPLICATION HEALTH MONITORING | HACKENBERG, RACHEL J | 2454 | §103DP | Non-Final OA | — | Pending | Apr 17, 2025 |
| 19071356 | Secure Deployment of Software Packages | BROWN, ANTHONY D | 2408 | §103 | Final Rejection | — | Pending | Mar 05, 2025 |
| 19058648 | DETERMINING METRICS INCLUDING RESOURCE EXPENDITURES OF A DIGITAL SERVICE | ZONG, RUOLEI | — | §103DP | Non-Final OA | — | Pending | Feb 20, 2025 |
| 19058686 | SYSTEMS AND METHODS FOR A PERFORMANCE ENGINEERING BROWSER EXTENSION | LE, THANH T | 2495 | §102§103 | Non-Final OA | — | Pending | Feb 20, 2025 |
| 19054235 | Document Creation with Guided Generative Artificial Intelligence | MENG, JAU SHYA | 2168 | §101§103§112 | Non-Final OA | 9d overdue | Pending | Feb 14, 2025 |
| 19015152 | Reusable Triggers for Workflows | EL-HAGE HASSAN, ABDALLAH A | 3623 | §101§103 | Non-Final OA | — | Pending | Jan 09, 2025 |
| 19013712 | DECISION SUPPORT SYSTEM FOR DATA RETRIEVAL | ALAM, HOSAIN T | 2156 | §103Other | Non-Final OA | 41d | Pending | Jan 08, 2025 |
| 19012106 | CONCEPT SYSTEM FOR A NATURAL LANGUAGE UNDERSTANDING (NLU) FRAMEWORK | HOQUE, NAFIZ E | — | §103Other | Non-Final OA | — | Pending | Jan 07, 2025 |
| 18983741 | Smart Mechanism for Synchronizing Multiple Job Types in a Concurrent Scale-out Environment | CHU, GABRIEL L | 2114 | §101 | Final Rejection | — | Pending | Dec 17, 2024 |
| 18952885 | DYNAMIC DATA AUGMENTATION BASED ON EXTERNAL HISTORICAL DATA | GODBOLD, DOUGLAS | 2655 | §101§102§103 | Non-Final OA | — | Pending | Nov 19, 2024 |
| 18924767 | DATABASE QUERY SPLITTING | SHAH, VAISHALI | 2156 | §103Other | Final Rejection | 13d | Pending | Oct 23, 2024 |
| 18825460 | Common Interaction Architecture | SHEN, SAMUEL | 2179 | §102§103 | Non-Final OA | — | Pending | Sep 05, 2024 |
| 18821617 | CHATBOT DYNAMIC CONTENT VIA A SEPARATE MESSAGING APPLICATION | CHRISTENSEN, SCOTT B | 2444 | §103DP | Final Rejection | — | Pending | Aug 30, 2024 |
| 18785634 | GENERATION AND USE OF APPLICATION TEMPLATES | RAMPURIA, SATISH | — | §101§102§103§112 | Non-Final OA | — | Pending | Jul 26, 2024 |
| 18753846 | User-Specific Navigation Guidance Generation | YI, RINNA | 2179 | §102§103 | Non-Final OA | — | Pending | Jun 25, 2024 |
| 18741584 | QUICK CASE TYPE SELECTOR | WEBB III, JAMES L | 3624 | §101§103 | Non-Final OA | 31d overdue | Pending | Jun 12, 2024 |
| 18680379 | CONSISTENT RULE-BASED POLICY ENFORCEMENT FOR ACCESS AUTHORIZATION | WILLIAMS, JEFFERY L | 2495 | §102§103 | Non-Final OA | — | Pending | May 31, 2024 |
| 18680789 | CONFIGURING INSTANCES FOR DATA OBSERVABILITY AND ACCESS | ALLEN, BRITTANY N | 2169 | §101§103 | Final Rejection | — | Pending | May 31, 2024 |
| 18666023 | SYSTEM AND METHOD FOR DELIVERING APPLICATION METADATA | GEORGANDELLIS, ANDREW C | 2459 | §103 | Final Rejection | — | Pending | May 16, 2024 |
| 18659297 | SYSTEMS AND METHODS FOR SOFTWARE DEVELOPMENT AND OPERATIONS COMPILER | WHEATON, BRADFORD F | 2193 | §101 | Final Rejection | — | Pending | May 09, 2024 |
| 18652042 | Efficient Cloud Computing Resource Usage | XU, ZUJIA | — | §101§103 | Non-Final OA | — | Pending | May 01, 2024 |
| 18642231 | SYSTEMS AND METHODS FOR EMBEDDING EXTERNAL CONTENT | PARRA, OMAR S | 2421 | §103 | Final Rejection | 17d overdue | Pending | Apr 22, 2024 |
| 18637338 | Common Fragment Caching for Web Documents | UDDIN, MD I | 2169 | §101§103 | Non-Final OA | — | Pending | Apr 16, 2024 |
| 18634394 | Framework for Trustworthy Generative Artificial Intelligence | LEE, WILLIAM MICHAEL | — | §101§102§103 | Non-Final OA | — | Pending | Apr 12, 2024 |
| 18632081 | HYBRID NATURAL LANGUAGE QUERY (NLQ) SYSTEM BASED ON RULE-BASED AND GENERATIVE ARTIFICIAL INTELLIGENCE TRANSLATION | LOWEN, NICHOLAS DANIEL | 2653 | §101§102§103§112 | Non-Final OA | — | Pending | Apr 10, 2024 |
| 18629402 | GRAPH MODIFICATION USING DECLARATIVE COMMANDS | MIAN, MUHAMMAD U | 2163 | §101 | Non-Final OA | — | Pending | Apr 08, 2024 |
| 18620274 | SYSTEMS AND METHODS FOR NETWORK DISCOVERY | BARRY, LANCE LEONARD | 2457 | §112 | Final Rejection | — | Pending | Mar 28, 2024 |
| 18615741 | RETRIEVAL-AUGMENTED DIGITAL WORKFLOW GENERATION | WHEATON, BRADFORD F | 2193 | §101§103 | Final Rejection | 28d | Pending | Mar 25, 2024 |
| 18595102 | Obtaining Performance Results from Functional Testing in the Presence of Noise | LE, JOHN H | — | §101§103 | Non-Final OA | — | Pending | Mar 04, 2024 |
| 18588492 | SYSTEMS AND METHODS FOR GENERATING WORKFLOWS BASED ON NATURAL LANGUAGE INPUTS USING LARGE LANGUAGE MODELS | GOLDBERG, IVAN R | 3619 | §101§103 | Non-Final OA | 11d overdue | Pending | Feb 27, 2024 |
| 18588911 | WORKFLOW GENERATION BASED ON USER INPUTS | TRAN, TRAVIS VIET | 2191 | §101§103 | Final Rejection | 23d overdue | Pending | Feb 27, 2024 |
| 18584344 | TRAINING OF LARGE LANGUAGE MODELS USING AUTOMATED REFERENCE AUGMENTATION | QAYYUM, ZESHAN | — | §101§103§112 | Non-Final OA | — | Pending | Feb 22, 2024 |
| 18442916 | AUTOMATIC WORKFLOW TEMPLATE GENERATION FROM TEXT INPUT | RINES, ROBERT D | 3625 | §103 | Non-Final OA | — | Pending | Feb 15, 2024 |
| 18436816 | VISUALIZATION OF CLUSTERS TO SUPPORT SOFTWARE ASSET MANAGEMENT | PHAN, NICHOLAS K | 2857 | §101§102 | Non-Final OA | — | Pending | Feb 08, 2024 |
| 18426810 | Framework Neutral and Updatable Clustering Model | GMAHL, NAVNEET K | 2166 | §103 | Final Rejection | 23d overdue | Pending | Jan 30, 2024 |
| 18425491 | Generating Graphical User Interfaces from Design Specifications and Design Specifications from Graphical User Interfaces | NAZAR, AHAMED I | 2178 | §102§103 | Final Rejection | 22d overdue | Pending | Jan 29, 2024 |
| 18425506 | Generating Graphical User Interface Designs Using Natural Language Processing | VU, TOAN H | 2178 | §103 | Non-Final OA | 26d overdue | Pending | Jan 29, 2024 |
| 18404669 | Efficient Build Procedures for Application Source Code | SOLTANZADEH, AMIR | 2191 | §103 | Final Rejection | 41d | Pending | Jan 04, 2024 |
| 18544235 | PRIORITIZING AN OUTBOUND QUEUE | KESSLER, GREGORY AARON | 2197 | §101 | Final Rejection | — | Pending | Dec 18, 2023 |
| 18385799 | TIME-SERIES DATABASE FOR FAST PRIMARY KEY LOOKUPS | MAHMOOD, REZWANUL | 2159 | §101§103 | Final Rejection | — | Pending | Oct 31, 2023 |
| 18234201 | Providing Notifications Based on Event Data | CHEN, ZHI | 2196 | §101§103§112 | Final Rejection | 1d overdue | Pending | Aug 15, 2023 |
| 18222844 | DYNAMIC WEB COMPONENT WITH CONFIGURABLE CONTENT | MAIDO, MAGGIE T | 2129 | §101§103§112 | Final Rejection | 16d | Pending | Jul 17, 2023 |
| 18336511 | Improved Training Set Selection for Semi-Supervised Learning | TRAN, DANIEL DUC | 2147 | §101§103 | Final Rejection | 9d | Pending | Jun 16, 2023 |
| 18203548 | ANOMALY DETECTION | RODRIGUEZ, JOSEPH C | 3653 | §103 | Non-Final OA | 26d overdue | Pending | May 30, 2023 |
| 18142966 | GENERATIVE MACHINE LEARNING FRAMEWORK | WENG, PEI YONG | 2141 | §103 | Non-Final OA | — | Pending | May 03, 2023 |
| 18300930 | Efficiently Extendable In-Interpreter Natural Language Agent | MCLEAN, IAN SCOTT | 2654 | §103 | Final Rejection | 15d overdue | Pending | Apr 14, 2023 |
| 17740080 | INTERACTIVE INTERFACES TO PRESENT DATA ARRANGEMENT OVERVIEWS AND SUMMARIZED DATASET ATTRIBUTES FOR COLLABORATIVE DATASETS | HU, XIAOQIN | 2168 | §103 | Final Rejection | — | Pending | May 09, 2022 |
| 17773100 | EXECUTING ARTIFICIAL INTELLIGENCE AGENTS IN AN OPERATING ENVIRONMENT | TRAN, TAN H | 2141 | §103 | Final Rejection | 63d | Pending | Apr 29, 2022 |
| 17500721 | Classification Evaluation and Improvement in Machine Learning Models | THAI, JASMINE THANH | 2129 | §103 | Final Rejection | 15d overdue | Pending | Oct 13, 2021 |
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