Prosecution Insights
Last updated: May 29, 2026

Servicenow Inc.

37 pending office actions • 28 art units • 37 examiners • 0 of 37 (0%) have an AI response strategy ready • 78 patents granted in the last 365 days

Portfolio Summary

37
Total Pending OAs
24
Non-Final OAs
12
Final Rejections
1
Advisory / Quayle

Response Deadline Pressure

Based on the USPTO statutory response window for each pending office action. 36 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.

22
Overdue
2
Due this week
7
Due this month
4
Due in next 60 days
1
Due later

Deadline Fire Line

Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 36 of the docket's apps have a known mailing date.

-30dToday30d60d90d120d
Overdue (22)Due ≤ 7 days (2)Due ≤ 30 days (7)Due ≤ 60 days (4)Due later (1)

Case Difficulty Mix

Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.

1
Hard (3%)
36
Medium (97%)
0
Easy (0%)
0
Unknown (0%)

Rejection Statute Mix

BucketCases
§101 only1 (3%)
§103 only34 (92%)
§102 only2 (5%)

Industry Mix

How the docket's pending cases split across USPTO tech-center bands.

0
Life Sciences
0% of docket
28
Information Tech
76% of docket
4
Communications
11% of docket
0
Semiconductors
0% of docket
5
Mechanical / Eng
14% of docket
0
Business / Other
0% of docket

Time-on-OA Estimate

Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.

370 h
Manual time on pending OAs
74 h
Time saved (low, 20%)
130 h
Time saved (mid, 35%)
3.2 wks
FTE-weeks freed (mid)

Top Examiners on this docket

ExaminerApps on this docketAllow rateInterview lift
MENG, JAU SHYA 1 79.0% +34.8%
HWA, SHYUE JIUNN 1 82.6% +38.4%
BOOK, PHYLLIS A 1 82.5% +14.7%
SHAH, VAISHALI 1 57.1% +56.8%
LI, MENG 1 87.2% +18.3%
PYO, MONICA M 1 83.0% +35.3%
WEBB III, JAMES L 1 14.6% +23.6%
PARRA, OMAR S 1 74.0% +9.6%
SULTANA, NADIRA 1 74.3% +30.4%
WHEATON, BRADFORD F 1 61.1% +10.9%

Quick Wins (4)

Cases in front of an examiner with an allow rate of 80%+ where the difficulty is Easy or Medium. The top 4 ordered by deadline are shown.

App #TitleExaminerDue in
18794776 SOFTWARE VULNERABILITY DETECTION IN MANAGED NETWORKS LI, MENG 10d overdue
18768340 User Interface Framework for Enhancing Content with Language Model Interactions PYO, MONICA M 15d
19013712 DECISION SUPPORT SYSTEM FOR DATA RETRIEVAL HWA, SHYUE JIUNN 41d
18936126 Rapid Error Detection through Command Validation BOOK, PHYLLIS A 56d

Hard Cases (2)

Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 2 ordered by deadline are shown.

App #TitleExaminerDue in
18741584 QUICK CASE TYPE SELECTOR WEBB III, JAMES L 31d overdue
17954090 AUTOMATIC INHERITANCE OF SIMILAR ALERT PROPERTIES SCHELL, JOSEPH O 11d overdue

Interview Candidates (9)

Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.

App #TitleExaminerDue in
18741584 QUICK CASE TYPE SELECTOR WEBB III, JAMES L 31d overdue
18794776 SOFTWARE VULNERABILITY DETECTION IN MANAGED NETWORKS LI, MENG 10d overdue
19054235 Document Creation with Guided Generative Artificial Intelligence MENG, JAU SHYA 9d overdue
18924767 DATABASE QUERY SPLITTING SHAH, VAISHALI 13d
18768340 User Interface Framework for Enhancing Content with Language Model Interactions PYO, MONICA M 15d
18615741 RETRIEVAL-AUGMENTED DIGITAL WORKFLOW GENERATION WHEATON, BRADFORD F 28d
19013712 DECISION SUPPORT SYSTEM FOR DATA RETRIEVAL HWA, SHYUE JIUNN 41d
18936126 Rapid Error Detection through Command Validation BOOK, PHYLLIS A 56d

Top Art Units

Art UnitApps
2156 3
2437 2
2653 2
2191 2
2178 2
2114 2
2129 2
2654 2
2168 1
2454 1

Pending Office Actions

App #TitleExaminerArt UnitStatutesStatusDue inAIFiled
19054235 Document Creation with Guided Generative Artificial Intelligence MENG, JAU SHYA 2168 §103 Non-Final OA 9d overdue Pending Feb 14, 2025
19013712 DECISION SUPPORT SYSTEM FOR DATA RETRIEVAL HWA, SHYUE JIUNN 2156 §103 Final Rejection 41d Pending Jan 08, 2025
18936126 Rapid Error Detection through Command Validation BOOK, PHYLLIS A 2454 §102 Non-Final OA 56d Pending Nov 04, 2024
18924767 DATABASE QUERY SPLITTING SHAH, VAISHALI 2156 §103 Final Rejection 13d Pending Oct 23, 2024
18794776 SOFTWARE VULNERABILITY DETECTION IN MANAGED NETWORKS LI, MENG 2437 §103 Non-Final OA 10d overdue Pending Aug 05, 2024
18768340 User Interface Framework for Enhancing Content with Language Model Interactions PYO, MONICA M 2161 §103 Non-Final OA 15d Pending Jul 10, 2024
18741584 QUICK CASE TYPE SELECTOR WEBB III, JAMES L 3624 §103 Non-Final OA 31d overdue Pending Jun 12, 2024
18642231 SYSTEMS AND METHODS FOR EMBEDDING EXTERNAL CONTENT PARRA, OMAR S 2421 §103 Non-Final OA 17d overdue Pending Apr 22, 2024
18625066 INTENT DISCOVERY USING LARGE LANGUAGE MODELS SULTANA, NADIRA 2653 §103 Final Rejection Pending Apr 02, 2024
18615741 RETRIEVAL-AUGMENTED DIGITAL WORKFLOW GENERATION WHEATON, BRADFORD F 2193 §103 Non-Final OA 28d Pending Mar 25, 2024
18596387 Generation of Applications from Capabilities LY, CHEYNE D 2152 §103 Non-Final OA 31d overdue Pending Mar 05, 2024
18588492 SYSTEMS AND METHODS FOR GENERATING WORKFLOWS BASED ON NATURAL LANGUAGE INPUTS USING LARGE LANGUAGE MODELS GOLDBERG, IVAN R 3619 §103 Final Rejection 11d overdue Pending Feb 27, 2024
18588911 WORKFLOW GENERATION BASED ON USER INPUTS TRAN, TRAVIS VIET 2191 §103 Non-Final OA 23d overdue Pending Feb 27, 2024
18426810 Framework Neutral and Updatable Clustering Model GMAHL, NAVNEET K 2166 §103 Non-Final OA 23d overdue Pending Jan 30, 2024
18425491 Generating Graphical User Interfaces from Design Specifications and Design Specifications from Graphical User Interfaces NAZAR, AHAMED I 2178 §103 Non-Final OA 22d overdue Pending Jan 29, 2024
18425506 Generating Graphical User Interface Designs Using Natural Language Processing VU, TOAN H 2178 §103 Non-Final OA 26d overdue Pending Jan 29, 2024
18418098 INTERACTIVE SOFTWARE LICENSING INFORMATION WORJLOH, JALATEE 3697 §103 Final Rejection 23d Pending Jan 19, 2024
18404669 Efficient Build Procedures for Application Source Code SOLTANZADEH, AMIR 2191 §103 Non-Final OA 41d Pending Jan 04, 2024
18383727 DISCONNECTED DATABASE DATA STRUCTURE PROTECTION ZHENG, BIN QING 2499 §103 Non-Final OA 36d Pending Oct 25, 2023
18368854 Fractionalized Task Distribution and Throttling Framework for High-Volume Transactions HUARACHA, WILLY W 2197 §103 Non-Final OA 31d overdue Pending Sep 15, 2023
18234201 Providing Notifications Based on Event Data LANE, JOSEPH MAXEN 2196 §103 Non-Final OA 1d overdue Pending Aug 15, 2023
18229048 ALERT FILTERING BASED ON SERVICE TO FACILITATE TRIAGE CHU, GABRIEL L 2114 §103 Final Rejection 96d overdue Pending Aug 01, 2023
18222844 DYNAMIC WEB COMPONENT WITH CONFIGURABLE CONTENT MAIDO, MAGGIE T 2129 §103 Non-Final OA 16d Pending Jul 17, 2023
18214340 MACHINE LEARNING TIME-SERIES DATA RECONSTRUCTION GRUSZKA, DANIEL PATRICK 2121 §103 Non-Final OA 7d Pending Jun 26, 2023
18336511 Improved Training Set Selection for Semi-Supervised Learning TRAN, DANIEL DUC 2147 §103 Non-Final OA 9d Pending Jun 16, 2023
18210225 Distributed Software Feedback Mechanism YESILDAG, LAURA G 3629 §103 Final Rejection 59d overdue Pending Jun 15, 2023
18203548 ANOMALY DETECTION RODRIGUEZ, JOSEPH C 3653 §103 Non-Final OA 26d overdue Pending May 30, 2023
18300930 Efficiently Extendable In-Interpreter Natural Language Agent MCLEAN, IAN SCOTT 2654 §102 Non-Final OA 15d overdue Pending Apr 14, 2023
18083046 INTELLIGENT BACKUP SCHEDULING AND SIZING SAIN, GAUTAM 2135 §103 Final Rejection 128d overdue Pending Dec 16, 2022
17959121 ORDER PRESERVING DATASET OBFUSCATION FARROW, FELICIA 2437 §103 Final Rejection 88d overdue Pending Oct 03, 2022
17954090 AUTOMATIC INHERITANCE OF SIMILAR ALERT PROPERTIES SCHELL, JOSEPH O 2114 §101 Final Rejection 11d overdue Pending Sep 27, 2022
17903361 Framework for Evaluation of Document Summarization Models ISKENDER, ALVIN ALIK 2654 §103 Final Rejection 5d Pending Sep 06, 2022
17773100 EXECUTING ARTIFICIAL INTELLIGENCE AGENTS IN AN OPERATING ENVIRONMENT TRAN, TAN H 2141 §103 Non-Final OA 63d Pending Apr 29, 2022
17688529 LOCATION-BASED PATTERN DETECTION FOR PASSWORD STRENGTH RASHID, HARUNUR 2497 §103 Non-Final OA 182d overdue Pending Mar 07, 2022
17579156 SYSTEM AND METHOD FOR COMPILING AND USING TAXONOMY LOOKUP SOURCES IN A NATURAL LANGUAGE UNDERSTANDING (NLU) FRAMEWORK DUGDA, MULUGETA TUJI 2653 §103 Non-Final OA 9d Pending Jan 19, 2022
17500721 Classification Evaluation and Improvement in Machine Learning Models THAI, JASMINE THANH 2129 §103 Non-Final OA 15d overdue Pending Oct 13, 2021
16899547 QUERY ENGINE IMPLEMENTING AUXILIARY COMMANDS VIA COMPUTERIZED TOOLS TO DEPLOY PREDICTIVE DATA MODELS IN-SITU IN A NETWORKED COMPUTING PLATFORM WILLIS, AMANDA LYNN 2156 §103 Final Rejection 77d overdue Pending Jun 11, 2020

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