Prosecution Insights
Last updated: August 18, 2026

ServiceNow Inc.

62 pending office actions • 38 art units • 61 examiners • 0 of 62 (0%) have an AI response strategy ready • 78 patents granted in the last 365 days

Portfolio Summary

62
Total Pending OAs
30
Non-Final OAs
27
Final Rejections
5
Advisory / Quayle

Response Deadline Pressure

Based on the USPTO statutory response window for each pending office action. 21 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.

13
Overdue
2
Due this week
5
Due this month
1
Due in next 60 days
0
Due later

Deadline Fire Line

Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 21 of the docket's apps have a known mailing date.

-30dToday30d60d90d120d
Overdue (13)Due ≤ 7 days (2)Due ≤ 30 days (5)Due ≤ 60 days (1)

Case Difficulty Mix

Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.

37
Hard (60%)
25
Medium (40%)
0
Easy (0%)
0
Unknown (0%)

Rejection Statute Mix

BucketCases
§101 only4 (6%)
§101 + other27 (44%)
§103 only20 (32%)
§102 only1 (2%)
Double-patenting + other4 (6%)
Multi-statute (no §101)6 (10%)

Industry Mix

How the docket's pending cases split across USPTO tech-center bands.

0
Life Sciences
0% of docket
36
Information Tech
58% of docket
6
Communications
10% of docket
2
Semiconductors
3% of docket
8
Mechanical / Eng
13% of docket
10
Business / Other
16% of docket

Time-on-OA Estimate

Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.

620 h
Manual time on pending OAs
124 h
Time saved (low, 20%)
217 h
Time saved (mid, 35%)
5.4 wks
FTE-weeks freed (mid)

Top Examiners on this docket

ExaminerApps on this docketAllow rateInterview lift
GOLDBERG, IVAN R 2 35.4% +35.6%
TO, BAOQUOC N 1 90.0% +8.0%
HALM, KWEKU WILLIAM 1 79.5% +11.0%
ELLIS, MATTHEW J 1 68.9% +31.0%
HACKENBERG, RACHEL J 1 78.2% +25.6%
ZONG, RUOLEI 1 86.8% +12.1%
BENGZON, GREG C 1 58.1% +6.3%
MENG, JAU SHYA 1 79.1% +34.6%
EL-HAGE HASSAN, ABDALLAH A 1 41.4% +39.3%
ALAM, HOSAIN T 1 62.5% +13.9%

Quick Wins (2)

Cases in front of an examiner with an allow rate of 80%+ where the difficulty is Easy or Medium. The top 2 ordered by deadline are shown.

App #TitleExaminerDue in
19312689 MODIFICATION OF DATABASE OBJECTS TO, BAOQUOC N
19058648 DETERMINING METRICS INCLUDING RESOURCE EXPENDITURES OF A DIGITAL SERVICE ZONG, RUOLEI

Hard Cases (37)

Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 8 ordered by deadline are shown.

App #TitleExaminerDue in
18210225 Distributed Software Feedback Mechanism YESILDAG, LAURA G 59d overdue
18596387 Generation of Applications from Capabilities LY, CHEYNE D 31d overdue
18203548 ANOMALY DETECTION RODRIGUEZ, JOSEPH C 26d overdue
18588911 WORKFLOW GENERATION BASED ON USER INPUTS TRAN, TRAVIS VIET 23d overdue
17500721 Classification Evaluation and Improvement in Machine Learning Models THAI, JASMINE THANH 15d overdue
18588492 SYSTEMS AND METHODS FOR GENERATING WORKFLOWS BASED ON NATURAL LANGUAGE INPUTS USING LARGE LANGUAGE MODELS GOLDBERG, IVAN R 11d overdue
17954090 AUTOMATIC INHERITANCE OF SIMILAR ALERT PROPERTIES SCHELL, JOSEPH O 11d overdue
18794776 SOFTWARE VULNERABILITY DETECTION IN MANAGED NETWORKS LI, MENG 10d overdue

Interview Candidates (9)

Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.

App #TitleExaminerDue in
18588492 SYSTEMS AND METHODS FOR GENERATING WORKFLOWS BASED ON NATURAL LANGUAGE INPUTS USING LARGE LANGUAGE MODELS GOLDBERG, IVAN R 11d overdue
19054235 Document Creation with Guided Generative Artificial Intelligence MENG, JAU SHYA 9d overdue
19013712 DECISION SUPPORT SYSTEM FOR DATA RETRIEVAL ALAM, HOSAIN T 41d
19254967 Document Management HALM, KWEKU WILLIAM
19201669 Multi-Instance Communication Support for a Computing Platform ELLIS, MATTHEW J
19181568 APPLICATION HEALTH MONITORING HACKENBERG, RACHEL J
19058648 DETERMINING METRICS INCLUDING RESOURCE EXPENDITURES OF A DIGITAL SERVICE ZONG, RUOLEI
19015152 Reusable Triggers for Workflows EL-HAGE HASSAN, ABDALLAH A

Top Art Units

Art UnitApps
2444 3
2653 3
2161 2
2152 2
2168 2
2156 2
2114 2
3619 2
2857 2
2197 2

Pending Office Actions

App #TitleExaminerArt UnitStatutesStatusDue inAIFiled
19312689 MODIFICATION OF DATABASE OBJECTS TO, BAOQUOC N §103 Non-Final OA Pending Aug 28, 2025
19254967 Document Management HALM, KWEKU WILLIAM 2161 §101§102 Non-Final OA Pending Jun 30, 2025
19201669 Multi-Instance Communication Support for a Computing Platform ELLIS, MATTHEW J 2152 §102§103 Non-Final OA Pending May 07, 2025
19181568 APPLICATION HEALTH MONITORING HACKENBERG, RACHEL J 2454 §103DP Non-Final OA Pending Apr 17, 2025
19058648 DETERMINING METRICS INCLUDING RESOURCE EXPENDITURES OF A DIGITAL SERVICE ZONG, RUOLEI §103DP Non-Final OA Pending Feb 20, 2025
19057702 Nested Request-Response Protocol Network Communications BENGZON, GREG C 2444 §103Other Non-Final OA Pending Feb 19, 2025
19054235 Document Creation with Guided Generative Artificial Intelligence MENG, JAU SHYA 2168 §103Other Non-Final OA 9d overdue Pending Feb 14, 2025
19015152 Reusable Triggers for Workflows EL-HAGE HASSAN, ABDALLAH A 3623 §101§103 Final Rejection Pending Jan 09, 2025
19013712 DECISION SUPPORT SYSTEM FOR DATA RETRIEVAL ALAM, HOSAIN T 2156 §103Other Non-Final OA 41d Pending Jan 08, 2025
19012106 CONCEPT SYSTEM FOR A NATURAL LANGUAGE UNDERSTANDING (NLU) FRAMEWORK HOQUE, NAFIZ E §103Other Non-Final OA Pending Jan 07, 2025
18983741 Smart Mechanism for Synchronizing Multiple Job Types in a Concurrent Scale-out Environment CHU, GABRIEL L 2114 §101 Final Rejection Pending Dec 17, 2024
18952885 DYNAMIC DATA AUGMENTATION BASED ON EXTERNAL HISTORICAL DATA GODBOLD, DOUGLAS 2655 §101§102§103 Non-Final OA Pending Nov 19, 2024
18938177 Tamper Proof Transmission of Commands TRAN, TRI MINH 2432 §103 Non-Final OA Pending Nov 05, 2024
18924767 DATABASE QUERY SPLITTING SHAH, VAISHALI 2156 §103Other Final Rejection 13d Pending Oct 23, 2024
18821617 CHATBOT DYNAMIC CONTENT VIA A SEPARATE MESSAGING APPLICATION CHRISTENSEN, SCOTT B 2444 §103DP Final Rejection Pending Aug 30, 2024
18805180 SYSTEMS AND METHODS FOR GENERATING SPOKES USING LARGE LANGUAGE MODELS SERRAO, RANODHI N 2444 §103 Non-Final OA Pending Aug 14, 2024
18800851 Viewports and Sub-Pages for Web-Based User Interfaces CHOWDHURY, RAYEEZ R §103DP Non-Final OA Pending Aug 12, 2024
18794776 SOFTWARE VULNERABILITY DETECTION IN MANAGED NETWORKS LI, MENG 2437 §101§112Other Final Rejection 10d overdue Pending Aug 05, 2024
18785634 GENERATION AND USE OF APPLICATION TEMPLATES RAMPURIA, SATISH §101§102§103§112 Non-Final OA Pending Jul 26, 2024
18768340 User Interface Framework for Enhancing Content with Language Model Interactions PYO, MONICA M 2161 §103Other Non-Final OA 15d Pending Jul 10, 2024
18753846 User-Specific Navigation Guidance Generation YI, RINNA 2179 §102§103 Non-Final OA Pending Jun 25, 2024
18748877 DATA RECORD CORRELATION AND MIGRATION BLUST, JASON W 2132 §103 Final Rejection Pending Jun 20, 2024
18659524 Learning Techniques for Causal Discovery DIVELBISS, MATTHEW H 3624 §103 Non-Final OA Pending May 09, 2024
18652042 Efficient Cloud Computing Resource Usage XU, ZUJIA §101§103 Non-Final OA Pending May 01, 2024
18649294 SYSTEMS AND METHODS FOR GENERATING TEST CASES FOR GRAPHICAL USER INTERFACE COMPONENTS MORRISON, JAY A 2151 §101§103 Final Rejection Pending Apr 29, 2024
18637338 Common Fragment Caching for Web Documents UDDIN, MD I 2169 §101§103 Non-Final OA Pending Apr 16, 2024
18634394 Framework for Trustworthy Generative Artificial Intelligence LEE, WILLIAM MICHAEL §103 Non-Final OA Pending Apr 12, 2024
18632081 HYBRID NATURAL LANGUAGE QUERY (NLQ) SYSTEM BASED ON RULE-BASED AND GENERATIVE ARTIFICIAL INTELLIGENCE TRANSLATION LOWEN, NICHOLAS DANIEL 2653 §101§102§103§112 Final Rejection Pending Apr 10, 2024
18629402 GRAPH MODIFICATION USING DECLARATIVE COMMANDS MIAN, MUHAMMAD U 2163 §101 Non-Final OA Pending Apr 08, 2024
18625066 INTENT DISCOVERY USING LARGE LANGUAGE MODELS SULTANA, NADIRA 2653 §101§103 Final Rejection Pending Apr 02, 2024
18615256 MULTI-PHASED SCHEDULER WAI, ERIC CHARLES §101§102 Non-Final OA Pending Mar 25, 2024
18615741 RETRIEVAL-AUGMENTED DIGITAL WORKFLOW GENERATION WHEATON, BRADFORD F 2193 §103 Final Rejection 28d Pending Mar 25, 2024
18606331 Defect Detection based on Natural Language Processing GAVIA, NYLA EMANI ANN §101§102§103 Non-Final OA Pending Mar 15, 2024
18596387 Generation of Applications from Capabilities LY, CHEYNE D 2152 §102§103 Final Rejection 31d overdue Pending Mar 05, 2024
18595102 Obtaining Performance Results from Functional Testing in the Presence of Noise LE, JOHN H §101§103 Non-Final OA Pending Mar 04, 2024
18588492 SYSTEMS AND METHODS FOR GENERATING WORKFLOWS BASED ON NATURAL LANGUAGE INPUTS USING LARGE LANGUAGE MODELS GOLDBERG, IVAN R 3619 §101§103 Non-Final OA 11d overdue Pending Feb 27, 2024
18588911 WORKFLOW GENERATION BASED ON USER INPUTS TRAN, TRAVIS VIET 2191 §101§103 Final Rejection 23d overdue Pending Feb 27, 2024
18442916 AUTOMATIC WORKFLOW TEMPLATE GENERATION FROM TEXT INPUT RINES, ROBERT D 3625 §103 Non-Final OA Pending Feb 15, 2024
18436816 VISUALIZATION OF CLUSTERS TO SUPPORT SOFTWARE ASSET MANAGEMENT PHAN, NICHOLAS K 2857 §101§102 Non-Final OA Pending Feb 08, 2024
18425491 Generating Graphical User Interfaces from Design Specifications and Design Specifications from Graphical User Interfaces NAZAR, AHAMED I 2178 §103 Final Rejection 22d overdue Pending Jan 29, 2024
18418098 INTERACTIVE SOFTWARE LICENSING INFORMATION WORJLOH, JALATEE 3697 §101§103 Final Rejection 23d Pending Jan 19, 2024
18415413 ISSUE DETECTION AND SOLUTION RESPONSE MANG, LAL C 2857 §103 Final Rejection Pending Jan 17, 2024
18411711 REAL TIME UPDATES OF MULTIPLE VIEWS OF A COMPUTER PROCESS FLOW BURKE, TIONNA M 2197 §102§103 Non-Final OA Pending Jan 12, 2024
18544235 PRIORITIZING AN OUTBOUND QUEUE KESSLER, GREGORY AARON 2197 §101 Final Rejection Pending Dec 18, 2023
18526863 Automated Use of User Input to Improve AI Generation of Database Objects with Reduced Computational Cost and Reduced Model Hallucination HASSAN, ALI MOHAMAD 2653 §101§102 Non-Final OA Pending Dec 01, 2023
18385799 TIME-SERIES DATABASE FOR FAST PRIMARY KEY LOOKUPS MAHMOOD, REZWANUL 2159 §101§103 Final Rejection Pending Oct 31, 2023
18383010 AUTOMATED WORKFLOWS TO AUTOMATE ENRICHMENT OF KNOWLEDGE GRAPHS AND DATA CATALOGS AND TO AUTOMATE ADHERENCE TO DATA GOVERNANCE POLICIES GOLDBERG, IVAN R 3619 §101§103§112 Non-Final OA Pending Oct 23, 2023
18461865 Security-Preserving Generation and Performance of Cloud Actions DASCOMB, JACOB D 2198 §103§112 Non-Final OA Pending Sep 06, 2023
18234201 Providing Notifications Based on Event Data LANE, JOSEPH MAXEN 2196 §101§102§103 Non-Final OA 1d overdue Pending Aug 15, 2023
18224227 REQUEST MANAGEMENT USING MACHINE LEARNING MODELS TRAINED WITH SYNTHETIC DATA AND PSEUDO-LABELED DATA JIANG, HAIMEI 2142 §101§103Other Non-Final OA Pending Jul 20, 2023
18222844 DYNAMIC WEB COMPONENT WITH CONFIGURABLE CONTENT MAIDO, MAGGIE T 2129 §101§103 Final Rejection 16d Pending Jul 17, 2023
18214340 MACHINE LEARNING TIME-SERIES DATA RECONSTRUCTION GRUSZKA, DANIEL PATRICK 2121 §101§103 Final Rejection 7d Pending Jun 26, 2023
18210225 Distributed Software Feedback Mechanism YESILDAG, LAURA G 3629 §101§102§103 Final Rejection 59d overdue Pending Jun 15, 2023
18203548 ANOMALY DETECTION RODRIGUEZ, JOSEPH C 3653 §101§103§112 Final Rejection 26d overdue Pending May 30, 2023
18142966 GENERATIVE MACHINE LEARNING FRAMEWORK WENG, PEI YONG 2141 §103 Final Rejection Pending May 03, 2023
18300930 Efficiently Extendable In-Interpreter Natural Language Agent MCLEAN, IAN SCOTT 2654 §102 Final Rejection 15d overdue Pending Apr 14, 2023
17954090 AUTOMATIC INHERITANCE OF SIMILAR ALERT PROPERTIES SCHELL, JOSEPH O 2114 §101 Final Rejection 11d overdue Pending Sep 27, 2022
17903361 Framework for Evaluation of Document Summarization Models ISKENDER, ALVIN ALIK 2654 §103 Final Rejection 5d Pending Sep 06, 2022
17751464 MACHINE LEARNING PREDICTION OF WORKFLOW STEPS PHUNG, QUOC LY PHU 2143 §101§103§112 Non-Final OA Pending May 23, 2022
17740080 INTERACTIVE INTERFACES TO PRESENT DATA ARRANGEMENT OVERVIEWS AND SUMMARIZED DATASET ATTRIBUTES FOR COLLABORATIVE DATASETS HU, XIAOQIN 2168 §103 Final Rejection Pending May 09, 2022
17688529 LOCATION-BASED PATTERN DETECTION FOR PASSWORD STRENGTH RASHID, HARUNUR 2497 §103 Non-Final OA 182d overdue Pending Mar 07, 2022
17500721 Classification Evaluation and Improvement in Machine Learning Models THAI, JASMINE THANH 2129 §103§112 Final Rejection 15d overdue Pending Oct 13, 2021

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