Last updated: July 17, 2026

Application No. 18/819,440

CONTACT CENTER ASSISTANT

Non-Final OA

Filed

Aug 29, 2024

Priority

Sep 29, 2023 — provisional 63/586,641

Examiner

SPOONER, LAMONT M

Art Unit

2657

Tech Center

2600 — Communications

Assignee

State Farm Mutual Automobile Insurance Company

OA Round

1 (Non-Final)

Interview Optional

— +12.3% interview lift. Interview already conducted in this application's prosecution history. This examiner has a 74% grant rate with +12.3% interview lift. Since an interview has already been tried, recommend written response with narrowed claims based on precedent claim evolution patterns.

Based on 612 resolved cases, 2023–2026

Examiner Intelligence

SPOONER, LAMONT M View full profile →

Grants 74% — above average

Career Allowance Rate

450 granted / 612 resolved

+11.5% vs TC avg

Moderate +12% lift

Without

With

+12.3%

Interview Lift

resolved cases with interview

Typical timeline

3y 4m

Avg Prosecution

17 currently pending

Career history

629

Total Applications

across all art units

Statute-Specific Performance

§101

2.0%

-38.0% vs TC avg

§103

79.7%

+39.7% vs TC avg

§102

11.2%

-28.8% vs TC avg

§112

4.5%

-35.5% vs TC avg

Black line = Tech Center average estimate • Based on career data from 612 resolved cases

Prosecution Timeline

Aug 29, 2024

Application Filed

Apr 20, 2026

Non-Final Rejection mailed

Jun 29, 2026

Interview Requested

Jul 08, 2026

Applicant Interview (Telephonic)

Jul 08, 2026

Examiner Interview Summary

Precedent Cases

Applications granted by this same examiner with similar technology

17/807,744

Patent 12675644

TASK-SPECIFIC LANGUAGE SETS FOR MULTILINGUAL LEARNING

4y 0m to grant Granted Jul 07, 2026

18/209,232

Patent 12670327

DETECTING HALLUCINATION IN A LANGUAGE MODEL

3y 0m to grant Granted Jun 30, 2026

16/940,095

Patent 12664377

TEXT STRING SUMMARIZATION

5y 11m to grant Granted Jun 23, 2026

18/183,295

Patent 12632671

CLINICAL CONTEXT CENTRIC NATURAL LANGUAGE PROCESSING SOLUTIONS

3y 2m to grant Granted May 19, 2026

17/751,330

Patent 12626050

Semi-Autoregressive Text Editing

3y 11m to grant Granted May 12, 2026

Study what changed to get past this examiner. Based on 5 most recent grants.

Strategy Recommendation AI-generated — please review before filing

Get a prosecution strategy drawn from examiner precedents, rejection analysis, and claim mapping.

Typically takes 5-10 seconds — AI-generated, attorney review required before filing

Prosecution Projections

1-2

Expected OA Rounds

74%

Grant Probability

86%

With Interview (+12.3%)

3y 4m (~1y 6m remaining)

Median Time to Grant

Low

PTA Risk

Based on 612 resolved cases by this examiner. Grant probability derived from career allowance rate.