Notice of Pre-AIA or AIA Status
The present application, filed on or after March 16, 2013, is being examined under the first inventor to file provisions of the AIA .
DETAILED ACTION
This office action is responsive to application filed on 9/26/2024. Claims 1-20 are pending examination.
Double Patenting
The nonstatutory double patenting rejection is based on a judicially created doctrine grounded in public policy (a policy reflected in the statute) so as to prevent the unjustified or improper timewise extension of the "right to exclude" granted by a patent and to prevent possible harassment by multiple assignees. A nonstatutory double patenting rejection is appropriate where the conflicting claims are not identical, but at least one examined application claim is not patentably distinct from the reference claim(s) because the examined application claim is either anticipated by, or would have been obvious over, the reference claim(s). See, e.g., In re Berg, 140 F.3d 1428, 46 USPQ2d 1226 (Fed. Cir. 1998); In re Goodman, 11 F.3d 1046, 29 USPQ2d 2010 (Fed. Cir. 1993); In re Longi, 759 F.2d 887, 225 USPQ 645 (Fed. Cir. 1985); In re Van Ornum, 686 F.2d 937, 214 USPQ 761 (CCPA 1982); In re Vogel, 422 F.2d 438, 164 USPQ 619 (CCPA 1970); In re Thorington, 418 F.2d 528, 163 USPQ 644 (CCPA 1969). A timely filed terminal disclaimer in compliance with 37 CFR 1.321 (c) or 1.321(d) may be used to overcome an actual or provisional rejection based on nonstatutory double patenting provided the reference application or patent either is shown to be commonly owned with the examined application, or claims an invention made as a result of activities undertaken within the scope of a joint research agreement. See MPEP § 717.02 for applications subject to examination under the first inventor to file provisions of the AIA as explained in MPEP § 2159. See MPEP § 2146 et seq. for applications not subject to examination under the first inventor to file provisions of the AIA . A terminal disclaimer must be signed in compliance with 37 CFR 1.321(b). The USPTO Internet website contains terminal disclaimer forms which may be used. Please visit
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Claims 1-20 of the instant application are rejected on the ground of no statutory obviousness-type double patenting as being unpatentable over claims 1-24 or U.S. Patent No. 11,200,581, claims 1-21 or U.S. Patent No. 11,710136 and claims 1-20 of U.S. Patent No. 12,125,045. The instant claims are not patentably distinct from the claims of the references patents because they are directed to the same underlying invention, namely, a multi-client service platform that processes tickets using pipelines, service features, customization parameters, workflows and chatbot functionality. The currently claimed subject matter merely recites obvious and refinements of the previously claims platform architecture by specifying the selection of a service feature according to customization parameters, and executing actions in response to ticket processing. The earlier patents already disclose and claim the use of client-selected service features, ticket pipelines, workflow definitions, chatbot features, and the execution of actions based on ticket attributes, and pipeline stages. Accordingly, the instant claims constitute no more than obvious modifications of the inventions claimed in the commonly owned patents. Therefore, the claims are rejected under judicially created doctrine of obvious -type double patenting.
Conclusion
The closest art made of record and is considered relevant to applicant’s invention.
- Kandanala et al. U.S. Patent Pub. No. 2010/0161539, discloses a system and method for analyzing tickets including an input configured to receive data associated with one or more tickets, one or more modules configured to analyze the received data, and an output configured to output the processed data. Each of the one or more tickets may be associated to at least one issue associated with at least one of a product and service. Analyzing the received data may include calibrating the one or more modules based on the received data and processing the data based on the calibration. The output may output the processed data for optimizing the at least one product and service and/or transmit the processed data into the input for further analysis at the one or more modules.
Teng U.S. Patent No. 7,581,011, discloses defining workflows based on a template. The template defines a set of parameters for actions available to various workflow types. In one embodiment, the template is an XML document that is used to determine a set of options to provide a user via a graphical user interface. The user selects the options desired and the resulting workflow definition is stored for later use. Any entity with sufficient access privileges can start and/or participate in a workflow that operates according to the stored workflow definition.
Wang et al. U.S. patent Pub. No. 2016/0294757, discloses Methods and apparatuses for automatic generation of dynamically assigned conditional follow-up tasks. A composition interface in which a user can compose an electronic mail message is provided. A mechanism within the composition interface to select a response window is provided. A follow-up task corresponding to the electronic mail message for the user is generated only if a response to the electronic mail message is not received within the response window.
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/SARGON N NANO/
Primary Examiner, Art Unit 2443
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