DETAILED ACTION
Notice of Pre-AIA or AIA Status
The present application, filed on or after March 16, 2013, is being examined under the first inventor to file provisions of the AIA .
Double Patenting
2. The nonstatutory double patenting rejection is based on a judicially created doctrine grounded in public policy (a policy reflected in the statute) so as to prevent the unjustified or improper timewise extension of the "right to exclude" granted by a patent and to prevent possible harassment by multiple assignees. See In re Goodman, 11 F.3d 1046, 29 USPQ2d 2010 (Fed. Cir. 1993); In re Longi, 759 F.2d 887, 225 USPQ 645 (Fed. Cir. 1985); In re Van Ornum, 686 F.2d 937, 214 USPQ 761 (CCPA 1982); In re Vogel, 422 F.2d 438, 164 USPQ 619 (CCPA 1970); and, In re Thorington, 418 F.2d 528, 163 USPQ 644 (CCPA 1969). A timely filed terminal disclaimer in compliance with 37 CFR 1.321 (c) may be used to overcome an actual or provisional rejection based on a nonstatutory double patenting ground provided the conflicting application or patent is shown to be commonly owned with this application. See 37 CFR 1.130(b). Effective January 1, 1994, a registered attorney or agent of record may sign a terminal disclaimer. A terminal disclaimer signed by the assignee must fully comply with 37 CFR 3.73(b).
Claims 1-18 rejected on the ground of nonstatutory obviousness-type double patenting as being unpatentable over independent claims of the following: U.S. Patent No. 12,212,712. Although the conflicting claims are not identical, they are not patentably distinct from each other because independent claims of U.S. Patent No. 12,212,712, and independent claims of the present application share the following:
Pending Application 18/985,670
U.S. Patent No. 12,212,712
A computer-implemented method for facilitating reviews of caller interactions with an intelligent voice interface, the computer-implemented method comprising:
receiving, by one or more processors, voice data representing dialog between one or more callers and the intelligent voice interface during one or more respective voice calls;
generating, by the one or more processors, one or more event labels indicative of one or more events associated with the one or more voice calls, wherein the one or more event labels include an event label indicating that a caller was not prepared, an event label indicating the presence of background noise, and an event label indicating that the intelligent voice interface did not understand a caller accent;
and causing, by the one or more processors, a user interface to be presented on a display device, the user interface enabling a reviewer to (i) listen to the voice data, (ii) view a transcript of the one or more voice calls between the caller and intelligent voice interface, and (iii) view the one or more event labels
A computer-implemented method for facilitating reviews of caller interactions with an intelligent voice interface, the computer-implemented method comprising:
receiving, by one or more processors, raw voice data representing dialog between one or more callers and the intelligent voice interface during one or more respective voice calls;
determining, by the one or more processors processing text translation of the raw voice data using one or more natural language processing models, one or more intents of the one or more callers during the one or more voice calls;
generating, by the one or more processors, one or more event labels indicative of one or more events associated with the one or more voice calls, wherein the one or more event labels include an event label indicating that a caller was not prepared, an event label indicating the presence of background noise, and an event label indicating that the intelligent voice interface did not understand a caller accent;
and causing, by the one or more processors, a user interface to be presented on a display device, the user interface enabling a reviewer user to (i) listen to the raw voice data, (ii) view a transcript of the one or more voice calls between the caller and intelligent voice interface, (iii) view the one or more intents, and (iv) view the one or more event labels
Conclusion
Any inquiry concerning this communication or earlier communications from the examiner should be directed to Amal Zenati whose telephone number is 571-270-1947. The examiner can normally be reached on 8:00 -5:00 M-F.
If attempts to reach the examiner by telephone are unsuccessful, the examiner’s supervisor, Ahmad Matar can be reached on 571- 272- 7488. The fax phone number for the organization where this application or proceeding is assigned is 571- 273-8300.
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/AMAL S ZENATI/Primary Examiner, Art Unit 2693
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