Last updated: July 12, 2026

Application No. 19/009,566

Untitled Application

Unknown

Filed

Examiner

MATAR, AHMAD

Art Unit

Tech Center

NICE LTD.

Assignee

Nice Ltd.

OA Round

1 (Non-Final)

Interview Optional

— +13.2% interview lift. Interview lift (+13.2%) is below the 15.0% threshold. A written response is recommended.

Based on 17 resolved cases, 2023–2026

Examiner Intelligence

MATAR, AHMAD View full profile →

Grants 53% of resolved cases

Career Allowance Rate

9 granted / 17 resolved

-7.1% vs TC avg

Moderate +13% lift

Without

With

+13.2%

Interview Lift

resolved cases with interview

Typical timeline

3y 11m

Avg Prosecution

9 currently pending

Career history

Total Applications

across all art units

Statute-Specific Performance

§103

78.1%

+38.1% vs TC avg

§102

4.9%

-35.1% vs TC avg

§112

7.3%

-32.7% vs TC avg

Black line = Tech Center average estimate • Based on career data from 17 resolved cases

Prosecution Timeline

Jun 24, 2026

Non-Final Rejection mailed (current)

Precedent Cases

Applications granted by this same examiner with similar technology

18/384,858

Patent 12671763

SYSTEM AND METHOD FOR PROVIDING AN IDENTICAL RESPONSE TO A SIMILAR ISSUE THAT IS RECEIVED FROM DIFFERENT CUSTOMERS, VIA INBOUND-INTERACTION IN A DIGITAL MULTI-CHANNEL CONTACT CENTER

2y 8m to grant Granted Jun 30, 2026

18/664,318

Patent 12671764

SYSTEM AND METHOD FOR RE-SKILLING AGENTS SKILLS IN AN AUTOMATIC CALL DISTRIBUTOR (ACD) APPLICATION DUE TO A REQUEST OF CHANGE TO A SCHEDULED-SHIFT OF AN AGENT

2y 1m to grant Granted Jun 30, 2026

18/281,130

Patent 12574458

METHOD FOR TRANSMITTING CALL AUDIO DATA AND APPARATUS

2y 6m to grant Granted Mar 10, 2026

18/380,314

Patent 12563143

Pre-Authentication for Interactive Voice Response System

2y 4m to grant Granted Feb 24, 2026

18/525,494

Patent 12549669

System and method to evaluate microservices integrated in Interactive Voice Response (IVR) operations

2y 2m to grant Granted Feb 10, 2026

Study what changed to get past this examiner. Based on 5 most recent grants.

Strategy Recommendation AI-generated — please review before filing

Get a prosecution strategy drawn from examiner precedents, rejection analysis, and claim mapping.

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Prosecution Projections

1-2

Expected OA Rounds

53%

Grant Probability

66%

With Interview (+13.2%)

3y 11m

Median Time to Grant

Low

PTA Risk

Based on 17 resolved cases by this examiner. Grant probability derived from career allowance rate.