Prosecution Insights
Prosecution Insights
Technology area: Transportation, E-Commerce & Mechanical Systems
59 pending office actions • 15 art units • 44 examiners • 0 of 59 (0%) have an AI response strategy ready • 32 patents granted in the last 365 days
Based on the USPTO statutory response window for each pending office action. 32 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.
Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 32 of the docket's apps have a known mailing date.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 only | 27 (46%) |
| §101 + other | 20 (34%) |
| §103 only | 7 (12%) |
| §112 only | 1 (2%) |
| Multi-statute (no §101) | 3 (5%) |
| No statute on record | 1 (2%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| LEE, PO HAN | 4 | 31.7% | +41.2% |
| MANSFIELD, THOMAS L | 3 | 51.0% | +33.3% |
| GOLDBERG, IVAN R | 3 | 35.2% | +35.9% |
| CHOY, PAN G | 2 | 24.4% | +34.9% |
| MINOR, AYANNA YVETTE | 2 | 18.8% | +23.0% |
| AL AUBAIDI, RASHA S | 2 | 77.8% | +11.4% |
| SINGLETARY, TYRONE E | 2 | 30.4% | +28.7% |
| STIVALETTI, MATHEUS R | 2 | 37.2% | +28.6% |
| ROTARU, OCTAVIAN | 2 | 27.6% | +37.3% |
| STEWART, CRYSTOL | 2 | 34.2% | +29.9% |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18418277 | SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONVERSATION-CONTENT FOR OUTBOUND MARKETING CAMPAIGNS OPERATED VIA A CLOUD-BASED CONTACT CENTER PLATFORM | LONG, MEREDITH A | 104d overdue |
| 18458553 | SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE | LEE, PO HAN | 97d overdue |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 91d overdue |
| 18092345 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR GENERATING A COACHING SESSION HAVING COACHING CONTENT RELATED TO CUSTOMER EXPERIENCE, IN A WEB APPLICATION FOR MANAGING COACHING SESSIONS | BOSWELL, BETH V | 79d overdue |
| 18652452 | SYSTEM AND METHOD FOR SUGGESTING ANSWERS ON AGENT PERFORMANCE EVALUATION FORMS USING GENERATIVE ARTIFICIAL INTELLIGENCE | PATEL, SHREYANS A | 78d overdue |
| 18152570 | SYSTEM AND METHOD FOR IMPROVING SURVEY RESPONSE RATE USING SURVEY OUTCAST WINDOW RECOMMENDATION ENGINE | AUSTIN, JAMIE H | 60d overdue |
| 18732677 | SYSTEM AND METHOD FOR DISTRIBUTING WORKLOAD OF A WORKING-SHIFT OF A SOURCE-LOCATION TO WORKING-SHIFTS IN TARGET-LOCATIONS IN A MULTIPLE-LOCATIONS CONTACT CENTER | BOROWSKI, MICHAEL | 51d overdue |
| 18319337 | EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYSTEM AND METHODS | MINOR, AYANNA YVETTE | 45d overdue |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18458553 | SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE | LEE, PO HAN | 97d overdue |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 91d overdue |
| 18319337 | EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYSTEM AND METHODS | MINOR, AYANNA YVETTE | 45d overdue |
| 18775059 | AUTOMATIC AVAILABILITY PREDICTION FOR A SUBJECT MATTER EXPERT | LEE, PO HAN | 25d overdue |
| 18596697 | SYSTEM AND METHOD FOR PREDICTING A SHRINKAGE PERCENTAGE IN A TIME-SLOT DURING A FUTURE STAFFING PLAN IN A CONTACT CENTER | MANSFIELD, THOMAS L | 19d overdue |
| 17551902 | SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING | ROTARU, OCTAVIAN | 4d overdue |
| 18338764 | ENRICH THE WFM-SHIFT TRADE EXPERIENCE FOR AGENTS AND MANAGERS BY INTRODUCING THE SHIFT TRADE INDEX | STEWART, CRYSTOL | 6d |
| 18205541 | METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM APPLICATION IN A HYBRID CONTACT CENTER WORK ENVIRONMENT | MANSFIELD, THOMAS L | 12d |
| Art Unit | Apps |
|---|---|
| 3624 | 19 |
| 3625 | 13 |
| 3623 | 8 |
| 2693 | 3 |
| 3619 | 3 |
| 2655 | 2 |
| 3621 | 2 |
| 3622 | 2 |
| 2159 | 1 |
| 3626 | 1 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 19026804 | SYSTEM AND METHOD FOR CATEGORIZATION AND POST-PROCESSING IN TEXT-TO-SQL USING AN LLM | WOZNIAK, JAMES S | 2655 | §101§102§103§112 | Non-Final OA | — | Pending | Jan 17, 2025 |
| 18958629 | CONVERSION OF FREE-TEXT NATURAL LANGUAGE QUESTIONS TO STRUCTURED DATA QUERIES FOR DATABASE SEARCHING USING LARGE LANGUAGE MODELS | SPIELER, WILLIAM | 2159 | §101§102 | Final Rejection | — | Pending | Nov 25, 2024 |
| 18958849 | SYSTEM AND METHODS TO GENERATE ARTIFICIAL INTELLIGENCE (AI) DRIVEN INSIGHTS TO RESOLVE PATRON'S INQUIRIES | WONG, LINDA | 2655 | §101§103 | Non-Final OA | — | Pending | Nov 25, 2024 |
| 18887506 | SYSTEM AND METHOD FOR OPTIMIZING RULES USING A MACHINE LEARNING MODEL | CHOY, PAN G | 3624 | §101§103 | Final Rejection | — | Pending | Sep 17, 2024 |
| 18823910 | SYSTEM AND METHOD TO ADDRESS COMPLIANCE COVERAGE FOR TRADE SURVEILLANCE | PATEL, DIPEN M | 3621 | §101 | Non-Final OA | — | Pending | Sep 04, 2024 |
| 18822518 | SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHEDULE TAGGING | WEBB III, JAMES L | 3624 | §101 | Non-Final OA | 25d overdue | Pending | Sep 03, 2024 |
| 18818436 | AUTOMATED INFERRING OF HOURS OF OPERATION FOR WORKFORCE MANAGEMENT SKILLS | DELICH, STEPHANIE ZAGARELLA | 3623 | §101 | Final Rejection | — | Pending | Aug 28, 2024 |
| 18811816 | SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESSING CONCURRENT CUSTOMER SESSIONS AND UTILIZATION THEREOF | LEE, PO HAN | 3623 | §101 | Non-Final OA | — | Pending | Aug 22, 2024 |
| 18807984 | SYSTEM AND METHOD FOR PERSONALIZED COACHING RECOMMENDATION | MINOR, AYANNA YVETTE | 3624 | §101§103 | Final Rejection | — | Pending | Aug 18, 2024 |
| 18796348 | ADAPTIVE SCHEDULE-SHIFT REAL-TIME OPTIMIZER | GUNN, JEREMY L | 3624 | §101 | Non-Final OA | — | Pending | Aug 07, 2024 |
| 18775059 | AUTOMATIC AVAILABILITY PREDICTION FOR A SUBJECT MATTER EXPERT | LEE, PO HAN | 3623 | §101§103 | Final Rejection | 25d overdue | Pending | Jul 17, 2024 |
| 18772497 | SYSTEM AND METHOD FOR AUTOMATICALLY EVALUATING DATA ITEMS USING A MACHINE LEARNING MODEL | AL AUBAIDI, RASHA S | 2693 | §103 | Non-Final OA | — | Pending | Jul 15, 2024 |
| 18767698 | SYSTEMS AND METHODS TO PRIORITIZE AGENT INBOX USING TRAFFIC SIGNAL PATTERN FOR DIGITAL CHANNELS | VIG, NARESH | 3622 | §101§103 | Non-Final OA | — | Pending | Jul 09, 2024 |
| 18747517 | SYSTEM AND METHOD FOR ENABLING TRUE-TO-INTERVAL ANALYTICS IN AN AUTOMATIC CONTACT DISTRIBUTOR APPLICATION | LABOGIN, DORETHEA L | 3624 | §101 | Final Rejection | — | Pending | Jun 19, 2024 |
| 18732677 | SYSTEM AND METHOD FOR DISTRIBUTING WORKLOAD OF A WORKING-SHIFT OF A SOURCE-LOCATION TO WORKING-SHIFTS IN TARGET-LOCATIONS IN A MULTIPLE-LOCATIONS CONTACT CENTER | BOROWSKI, MICHAEL | 3624 | §101 | Final Rejection | 51d overdue | Pending | Jun 04, 2024 |
| 18664331 | SYSTEM AND METHOD FOR REAL-TIME IMPACT ASSESSMENT OF SOCIAL MEDIA POSTS WITH GENERATIVE ARTIFICIAL INTELIGENCE | TRUONG, BENJAMIN LY | 3626 | §101§103 | Final Rejection | 5d | Pending | May 15, 2024 |
| 18652452 | SYSTEM AND METHOD FOR SUGGESTING ANSWERS ON AGENT PERFORMANCE EVALUATION FORMS USING GENERATIVE ARTIFICIAL INTELLIGENCE | PATEL, SHREYANS A | 2659 | §101 | Final Rejection | 78d overdue | Pending | May 01, 2024 |
| 18628003 | SYSTEMS AND METHODS FOR MANAGING CALLBACKS | ZENATI, AMAL S | 2693 | §103 | Final Rejection | 97d overdue | Pending | Apr 05, 2024 |
| 18625773 | SECURE MULTI-TENANT PROTOCOL-AGNOSTIC VOICE CALL RECORDING | AHMED, ATIQUE | 2413 | §103 | Non-Final OA | — | Pending | Apr 03, 2024 |
| 18619269 | SYSTEM AND METHOD FOR OPTIMIZING STAFFING OF A WORKING-SHIFT DURING A DATE RANGE BY PREDICTING ADHERENCE PARAMETER OF THE WORKING-SHIFT BASED ON A SCHEDULING UNIT | MUNSON, PATRICIA H | 3624 | §101 | Non-Final OA | — | Pending | Mar 28, 2024 |
| 18598504 | SYSTEM AND METHOD FOR PERSONALIZED AUTOMATED COACHING POWERED BY GENERATIVE AI | BULLINGTON, ROBERT P | 3715 | §101 | Final Rejection | 21d | Pending | Mar 07, 2024 |
| 18598234 | SYSTEM AND METHODS FOR EFFICIENT AND SUCCESSFUL OUTBOUND CAMPAIGNS IN CONTACT CENTER | BEKERMAN, MICHAEL | 3621 | §101 | Final Rejection | 12d | Pending | Mar 07, 2024 |
| 18596697 | SYSTEM AND METHOD FOR PREDICTING A SHRINKAGE PERCENTAGE IN A TIME-SLOT DURING A FUTURE STAFFING PLAN IN A CONTACT CENTER | MANSFIELD, THOMAS L | 3624 | §101 | Final Rejection | 19d overdue | Pending | Mar 06, 2024 |
| 18444821 | SYSTEM AND METHOD FOR MANAGING INTERACTION TRANSCRIPTS | AL AUBAIDI, RASHA S | 2693 | §103 | Non-Final OA | 56d | Pending | Feb 19, 2024 |
| 18442132 | SYSTEM AND METHOD FOR CALCULATING A SCORE OF AN OUTBOUND-MARKETING INTERACTION | SINGLETARY, TYRONE E | 3625 | — | Final Rejection | — | Pending | Feb 15, 2024 |
| 18418277 | SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONVERSATION-CONTENT FOR OUTBOUND MARKETING CAMPAIGNS OPERATED VIA A CLOUD-BASED CONTACT CENTER PLATFORM | LONG, MEREDITH A | 3622 | §101 | Final Rejection | 104d overdue | Pending | Jan 21, 2024 |
| 18502814 | SYSTEM AND METHOD FOR AUTO-APPROVING PENDING REQUESTS OF AGENTS BASED IN A DYNAMIC ENVIRONMENT | CHOY, PAN G | 3624 | §101§103 | Final Rejection | — | Pending | Nov 06, 2023 |
| 18383488 | SYSTEM AND METHOD FOR ADJUSTING AGENTS STAFFING LEVELS OF A SUCCESSIVE WORK-SHIFT OF A PREASSIGNED ONGOING WORK-SHIFT, DURING THE PREASSIGNED ONGOING WORK-SHIFT, IN A CONTACT CENTER | OBAID, HAMZEH M | 3624 | §101 | Final Rejection | — | Pending | Oct 25, 2023 |
| 18380915 | SYSTEM AND METHOD FOR OPTIMIZING A NUMBER OF SESSIONS OF A MULTI-SESSION MEETING BASED ON AGENTS SKILL REQUIREMENT DURING A TIME-RANGE OF SCHEDUELED WORK-SHIFTS IN A CLOUD-BASED CONTACT CENTER | PUJOLS-CRUZ, MARJORIE | 3624 | §101 | Final Rejection | — | Pending | Oct 17, 2023 |
| 18476178 | SYSTEM AND PROCEDURE FOR EFFICIENT UTILIZATION OF UNDERUTILIZED AGENTS BY USING REVERSE STAFFING | STIVALETTI, MATHEUS R | 3623 | §101 | Non-Final OA | 13d | Pending | Sep 27, 2023 |
| 18471090 | SYSTEM AND METHOD TO DETERMINE AGENT PROFICIENCY FOR A SKILL | DIVELBISS, MATTHEW H | 3624 | §101§103 | Final Rejection | 9d | Pending | Sep 20, 2023 |
| 18458553 | SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE | LEE, PO HAN | 3623 | §101 | Non-Final OA | 97d overdue | Pending | Aug 30, 2023 |
| 18232397 | COMPUTER-IMPLEMENTED METHOD FOR UNSUPERVISED TASK SEGMENTATION | GOLDBERG, IVAN R | 3619 | §103 | Final Rejection | 34d | Pending | Aug 10, 2023 |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 3623 | §101 | Final Rejection | 91d overdue | Pending | Aug 02, 2023 |
| 18349497 | SYSTEMS AND METHODS FOR AUTOMATING CONFIGURATIONS FOR TENANT ONBOARDING | ROTARU, OCTAVIAN | 3624 | §101§103§112 | Final Rejection | 28d | Pending | Jul 10, 2023 |
| 18338764 | ENRICH THE WFM-SHIFT TRADE EXPERIENCE FOR AGENTS AND MANAGERS BY INTRODUCING THE SHIFT TRADE INDEX | STEWART, CRYSTOL | 3624 | §101 | Final Rejection | 6d | Pending | Jun 21, 2023 |
| 18336482 | SYSTEM AND METHOD TO DISTRIBUTE INTERACTIVE MEDIA WITH LOW LATENCY FOR EFFICIENT CONTACT CENTER | JACKSON, JAKIEDA R | 2657 | §112 | Non-Final OA | — | Pending | Jun 16, 2023 |
| 18205541 | METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM APPLICATION IN A HYBRID CONTACT CENTER WORK ENVIRONMENT | MANSFIELD, THOMAS L | 3624 | §101 | Final Rejection | 12d | Pending | Jun 04, 2023 |
| 18202438 | AUTOMATIC GENERATION OF A TAXONOMY WITH CLUSTER EXEMPLAR SCORING | BLANKENAGEL, BRYAN S | 2658 | §103§112 | Final Rejection | 11d overdue | Pending | May 26, 2023 |
| 18319337 | EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYSTEM AND METHODS | MINOR, AYANNA YVETTE | 3624 | §101§103§112 | Non-Final OA | 45d overdue | Pending | May 17, 2023 |
| 18097324 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IMPACTED SCHEDULES, IN A CONTACT CENTER | LEE, PO HAN | 3623 | §101 | Non-Final OA | 14d | Pending | Jan 16, 2023 |
| 18096732 | SYSTEM AND METHOD FOR PREDICTING SERVICE METRICS USING HISTORICAL DATA | ULLAH, ARIF | 3625 | §103 | Final Rejection | — | Pending | Jan 13, 2023 |
| 18152570 | SYSTEM AND METHOD FOR IMPROVING SURVEY RESPONSE RATE USING SURVEY OUTCAST WINDOW RECOMMENDATION ENGINE | AUSTIN, JAMIE H | 3625 | §101§112 | Final Rejection | 60d overdue | Pending | Jan 10, 2023 |
| 18093107 | SYSTEMS AND METHODS FOR AUTOMATIC HANDLING OF SCORE REVISION REQUESTS | SINGLETARY, TYRONE E | 3625 | §103 | Non-Final OA | — | Pending | Jan 04, 2023 |
| 18149753 | SYSTEM AND METHOD TO CALCULATE PURSUIT EFFECTIVENESS SCORE | BAINS, SARJIT S | 3623 | §101 | Final Rejection | 18d overdue | Pending | Jan 04, 2023 |
| 18092345 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR GENERATING A COACHING SESSION HAVING COACHING CONTENT RELATED TO CUSTOMER EXPERIENCE, IN A WEB APPLICATION FOR MANAGING COACHING SESSIONS | BOSWELL, BETH V | 3625 | §101§103 | Non-Final OA | 79d overdue | Pending | Jan 02, 2023 |
| 18068154 | EVALUATION PARKING SYSTEM AND METHODS | GOLDBERG, IVAN R | 3619 | §103§112 | Non-Final OA | — | Pending | Dec 19, 2022 |
| 18072349 | SYSTEMS AND METHODS FOR AUTOMATION DISCOVERY AND ANALYSIS USING ACTION SEQUENCE SEGMENTATION | GOLDBERG, IVAN R | 3619 | §103§112 | Final Rejection | — | Pending | Nov 30, 2022 |
| 18071008 | SYSTEM AND METHOD TO IDENTIFY AND QUANTIFY MONOTONY IN COMPUTER RELATED PROCESSES | NEAL, ALLISON MICHELLE | 3625 | §101§103 | Non-Final OA | 42d overdue | Pending | Nov 29, 2022 |
| 18058039 | SYSTEM AND METHOD FOR EFFICIENTLY DETERMINING TARGETED TRAINING OBJECTIVES FOR NEW HIRES | ABOUZAHRA, REHAM K | 3625 | §101§103 | Non-Final OA | — | Pending | Nov 22, 2022 |
| 18055694 | STAFF REQUIREMENT COMPUTATION FOR SYNCHRONOUS AND ASYNCHRONOUS WORK ITEMS | GARCIA-GUERRA, DARLENE | 3625 | §101 | Non-Final OA | 57d | Pending | Nov 15, 2022 |
| 17987054 | SYSTEM AND METHOD FOR UPDATING RESOURCE ASSIGNMENTS | PADOT, TIMOTHY | 3625 | §101§103 | Non-Final OA | 19d overdue | Pending | Nov 15, 2022 |
| 17942633 | SYSTEM AND METHOD FOR INTELLIGENT PERSONALIZED SCREEN RECORDING | NGUYEN, NGA B | 3625 | §101§103 | Final Rejection | — | Pending | Sep 12, 2022 |
| 17899227 | METHOD FOR DETERMINING COGNITIVE LOAD-DRIVEN CONCURRENCY LIMITS BASED ON TEXT COMPLEXITY | JARRETT, SCOTT L | 3625 | §101 | Non-Final OA | 36d overdue | Pending | Aug 30, 2022 |
| 17877944 | SYSTEM AND METHOD FOR AUTHORIZING TIME-OFF FOR A SKILL TO INCREASE AGENTS DIGITAL AVAILABILITY IN A CONTACT CENTER | STEWART, CRYSTOL | 3624 | §101 | Final Rejection | 35d | Pending | Jul 31, 2022 |
| 17832746 | SYSTEM AND METHOD FOR INCREASING PRODUCTIVITY OF AGENTS IN A CONTACT CENTER BY IMPROVING AN AUTOMATIC-SCHEDULING GENERATION IN A WORKFORCE MANAGEMENT (WFM) APPLICATION | SANTIAGO-MERCED, FRANCIS Z | 3625 | §101 | Final Rejection | — | Pending | Jun 06, 2022 |
| 17551902 | SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING | ROTARU, OCTAVIAN | 3624 | §101§103 | Final Rejection | 4d overdue | Pending | Dec 15, 2021 |
| 17515472 | SYSTEM AND METHOD FOR IDENTIFYING TRUTHFULNESS OF A DISPOSITION IN A CONTACT CENTER | GARCIA-GUERRA, DARLENE | 3625 | §101§103 | Non-Final OA | 22d | Pending | Oct 31, 2021 |
| 17376565 | SYSTEM AND METHOD FOR IMPROVING QUALITY ASSURANCE PROCESS IN CONTACT CENTERS | MANSFIELD, THOMAS L | 3624 | §101 | Final Rejection | — | Pending | Jul 15, 2021 |
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