Prosecution Insights
Prosecution Insights
48 pending office actions • 12 art units • 33 examiners • 0 of 48 (0%) have an AI response strategy ready • 17 patents granted in the last 365 days
Based on the USPTO statutory response window for each pending office action. 47 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.
Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 47 of the docket's apps have a known mailing date.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 only | 22 (46%) |
| §103 only | 25 (52%) |
| No statute on record | 1 (2%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| LEE, PO HAN | 4 | 32.3% | +41.1% |
| WEBB III, JAMES L | 3 | 14.6% | +23.6% |
| BULLINGTON, ROBERT P | 2 | 43.2% | +30.3% |
| MANSFIELD, THOMAS L | 2 | 50.5% | +33.3% |
| GOLDBERG, IVAN R | 2 | 35.4% | +36.1% |
| STIVALETTI, MATHEUS R | 2 | 37.6% | +32.2% |
| DIVELBISS, MATTHEW H | 2 | 22.7% | +24.0% |
| ROTARU, OCTAVIAN | 2 | 28.1% | +38.6% |
| STEWART, CRYSTOL | 2 | 33.7% | +29.3% |
| PUJOLS-CRUZ, MARJORIE | 2 | 18.6% | +28.6% |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18418277 | SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONVERSATION-CONTENT FOR OUTBOUND MARKETING CAMPAIGNS OPERATED VIA A CLOUD-BASED CONTACT CENTER PLATFORM | LONG, MEREDITH A | 104d overdue |
| 18378714 | A COMPUTER-IMPLEMENTED METHOD FOR CONSISTENTLY IDENTIFYING AN AGENT FOR A COACHING SESSION, AND ASSESSING RELEVANT COACHING SUBJECT TO THE COACHING SESSION, IN A CONTACT CENTER | BULLINGTON, ROBERT P | 100d overdue |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 91d overdue |
| 18310033 | REALTIME MONITORING OF INTERACTIONS | DIVELBISS, MATTHEW H | 67d overdue |
| 18152570 | SYSTEM AND METHOD FOR IMPROVING SURVEY RESPONSE RATE USING SURVEY OUTCAST WINDOW RECOMMENDATION ENGINE | AUSTIN, JAMIE H | 60d overdue |
| 17899227 | METHOD FOR DETERMINING COGNITIVE LOAD-DRIVEN CONCURRENCY LIMITS BASED ON TEXT COMPLEXITY | ALSTON, FRANK MAURICE | 36d overdue |
| 18822518 | SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHEDULE TAGGING | WEBB III, JAMES L | 25d overdue |
| 18122131 | METHOD AND SYSTEM FOR AUTOMATICALLY POINTING ON AN INFLUENCER ON A MEASURED PERFORMANCE CHANGE | GURSKI, AMANDA KAREN | 25d overdue |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18378714 | A COMPUTER-IMPLEMENTED METHOD FOR CONSISTENTLY IDENTIFYING AN AGENT FOR A COACHING SESSION, AND ASSESSING RELEVANT COACHING SUBJECT TO THE COACHING SESSION, IN A CONTACT CENTER | BULLINGTON, ROBERT P | 100d overdue |
| 18458553 | SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE | LEE, PO HAN | 97d overdue |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 91d overdue |
| 18310033 | REALTIME MONITORING OF INTERACTIONS | DIVELBISS, MATTHEW H | 67d overdue |
| 18822518 | SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHEDULE TAGGING | WEBB III, JAMES L | 25d overdue |
| 18775059 | AUTOMATIC AVAILABILITY PREDICTION FOR A SUBJECT MATTER EXPERT | LEE, PO HAN | 25d overdue |
| 18596697 | SYSTEM AND METHOD FOR PREDICTING A SHRINKAGE PERCENTAGE IN A TIME-SLOT DURING A FUTURE STAFFING PLAN IN A CONTACT CENTER | MANSFIELD, THOMAS L | 19d overdue |
| 18200058 | METHOD AND SYSTEM FOR CALCULATING LEVEL OF FRICTION WITHIN A CUSTOMER AND AGENT INTERACTION, FOR QUALITY IMPROVEMENT THEREOF, IN A CONTACT CENTER | PUJOLS-CRUZ, MARJORIE | 10d overdue |
| Art Unit | Apps |
|---|---|
| 3624 | 16 |
| 3623 | 9 |
| 3625 | 9 |
| 2693 | 3 |
| 3715 | 2 |
| 2658 | 2 |
| 3619 | 2 |
| 3626 | 1 |
| 2659 | 1 |
| 3621 | 1 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 18822518 | SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHEDULE TAGGING | WEBB III, JAMES L | 3624 | §101 | Final Rejection | 25d overdue | Pending | Sep 03, 2024 |
| 18775059 | AUTOMATIC AVAILABILITY PREDICTION FOR A SUBJECT MATTER EXPERT | LEE, PO HAN | 3623 | §103 | Non-Final OA | 25d overdue | Pending | Jul 17, 2024 |
| 18732677 | SYSTEM AND METHOD FOR DISTRIBUTING WORKLOAD OF A WORKING-SHIFT OF A SOURCE-LOCATION TO WORKING-SHIFTS IN TARGET-LOCATIONS IN A MULTIPLE-LOCATIONS CONTACT CENTER | BOROWSKI, MICHAEL | 3624 | §103 | Final Rejection | 51d overdue | Pending | Jun 04, 2024 |
| 18664331 | SYSTEM AND METHOD FOR REAL-TIME IMPACT ASSESSMENT OF SOCIAL MEDIA POSTS WITH GENERATIVE ARTIFICIAL INTELIGENCE | TRUONG, BENJAMIN LY | 3626 | §103 | Non-Final OA | 5d | Pending | May 15, 2024 |
| 18652452 | SYSTEM AND METHOD FOR SUGGESTING ANSWERS ON AGENT PERFORMANCE EVALUATION FORMS USING GENERATIVE ARTIFICIAL INTELLIGENCE | PATEL, SHREYANS A | 2659 | §103 | Non-Final OA | 78d overdue | Pending | May 01, 2024 |
| 18628003 | SYSTEMS AND METHODS FOR MANAGING CALLBACKS | ZENATI, AMAL S | 2693 | §103 | Non-Final OA | 97d overdue | Pending | Apr 05, 2024 |
| 18619431 | SYSTEMS AND METHODS FOR GENERATING CHANGES TO WORKPLACE PLANS USING GENERATIVE AI | ANDERSON, FOLASHADE | 3623 | §103 | Final Rejection | 83d | Pending | Mar 28, 2024 |
| 18598234 | SYSTEM AND METHODS FOR EFFICIENT AND SUCCESSFUL OUTBOUND CAMPAIGNS IN CONTACT CENTER | BEKERMAN, MICHAEL | 3621 | §101 | Non-Final OA | 12d | Pending | Mar 07, 2024 |
| 18598504 | SYSTEM AND METHOD FOR PERSONALIZED AUTOMATED COACHING POWERED BY GENERATIVE AI | BULLINGTON, ROBERT P | 3715 | §101 | Non-Final OA | 21d | Pending | Mar 07, 2024 |
| 18596697 | SYSTEM AND METHOD FOR PREDICTING A SHRINKAGE PERCENTAGE IN A TIME-SLOT DURING A FUTURE STAFFING PLAN IN A CONTACT CENTER | MANSFIELD, THOMAS L | 3624 | §103 | Final Rejection | 19d overdue | Pending | Mar 06, 2024 |
| 18591677 | SYSTEM AND METHOD FOR GENERATING EVALUATION FORMS | LEE, PO HAN | 3623 | §103 | Final Rejection | 9d overdue | Pending | Feb 29, 2024 |
| 18444821 | SYSTEM AND METHOD FOR MANAGING INTERACTION TRANSCRIPTS | AL AUBAIDI, RASHA S | 2693 | §103 | Final Rejection | 56d | Pending | Feb 19, 2024 |
| 18433525 | SYSTEM AND METHOD FOR GENERATING A TEXT-SUMMARY OF A MULTIPLE-SECTIONS TEXT-DOCUMENT THAT WAS CREATED VIA AN APPLICATION THAT IS RUNNING IN A CLOUD-BASED CONTACT CENTER FOR A TENANT | WEBB III, JAMES L | 3624 | — | Final Rejection | — | Pending | Feb 06, 2024 |
| 18421057 | SYSTEM AND METHOD FOR LANGUAGE PROCESSING | YEN, ERIC L | 2658 | §101 | Non-Final OA | 2d overdue | Pending | Jan 24, 2024 |
| 18418277 | SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONVERSATION-CONTENT FOR OUTBOUND MARKETING CAMPAIGNS OPERATED VIA A CLOUD-BASED CONTACT CENTER PLATFORM | LONG, MEREDITH A | 3622 | §101 | Non-Final OA | 104d overdue | Pending | Jan 21, 2024 |
| 18540387 | SYSTEM AND METHOD FOR GENERATING TRAINING RECOMMENDATIONS VIA AUTOMATED INTERACTION EVALUATION | GOLDBERG, IVAN R | 3619 | §103 | Non-Final OA | 54d | Pending | Dec 14, 2023 |
| 18490515 | SYSTEMS AND METHODS FOR REDIRECTION OF INCOMING CONTACTS | POPE, KHARYE | 2693 | §103 | Final Rejection | 29d | Pending | Oct 19, 2023 |
| 18378714 | A COMPUTER-IMPLEMENTED METHOD FOR CONSISTENTLY IDENTIFYING AN AGENT FOR A COACHING SESSION, AND ASSESSING RELEVANT COACHING SUBJECT TO THE COACHING SESSION, IN A CONTACT CENTER | BULLINGTON, ROBERT P | 3715 | §101 | Final Rejection | 100d overdue | Pending | Oct 11, 2023 |
| 18476178 | SYSTEM AND PROCEDURE FOR EFFICIENT UTILIZATION OF UNDERUTILIZED AGENTS BY USING REVERSE STAFFING | STIVALETTI, MATHEUS R | 3623 | §101 | Final Rejection | 13d | Pending | Sep 27, 2023 |
| 18471090 | SYSTEM AND METHOD TO DETERMINE AGENT PROFICIENCY FOR A SKILL | DIVELBISS, MATTHEW H | 3624 | §101 | Non-Final OA | 9d | Pending | Sep 20, 2023 |
| 18469648 | SYSTEM AND METHOD OF DIGITAL SCHEDULE PROCESSING | KASSIM, HAFIZ A | 3623 | §101 | Final Rejection | 8d | Pending | Sep 19, 2023 |
| 18458553 | SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE | LEE, PO HAN | 3623 | §103 | Final Rejection | 97d overdue | Pending | Aug 30, 2023 |
| 18232397 | COMPUTER-IMPLEMENTED METHOD FOR UNSUPERVISED TASK SEGMENTATION | GOLDBERG, IVAN R | 3619 | §103 | Final Rejection | 34d | Pending | Aug 10, 2023 |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 3623 | §101 | Non-Final OA | 91d overdue | Pending | Aug 02, 2023 |
| 18349497 | SYSTEMS AND METHODS FOR AUTOMATING CONFIGURATIONS FOR TENANT ONBOARDING | ROTARU, OCTAVIAN | 3624 | §103 | Non-Final OA | 28d | Pending | Jul 10, 2023 |
| 18338764 | ENRICH THE WFM-SHIFT TRADE EXPERIENCE FOR AGENTS AND MANAGERS BY INTRODUCING THE SHIFT TRADE INDEX | STEWART, CRYSTOL | 3624 | §101 | Non-Final OA | 6d | Pending | Jun 21, 2023 |
| 18205541 | METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM APPLICATION IN A HYBRID CONTACT CENTER WORK ENVIRONMENT | MANSFIELD, THOMAS L | 3624 | §103 | Non-Final OA | 12d | Pending | Jun 04, 2023 |
| 18202438 | AUTOMATIC GENERATION OF A TAXONOMY WITH CLUSTER EXEMPLAR SCORING | LERNER, MARTIN | 2658 | §103 | Non-Final OA | 11d overdue | Pending | May 26, 2023 |
| 18200058 | METHOD AND SYSTEM FOR CALCULATING LEVEL OF FRICTION WITHIN A CUSTOMER AND AGENT INTERACTION, FOR QUALITY IMPROVEMENT THEREOF, IN A CONTACT CENTER | PUJOLS-CRUZ, MARJORIE | 3624 | §101 | Final Rejection | 10d overdue | Pending | May 22, 2023 |
| 18319337 | EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYSTEM AND METHODS | MINOR, AYANNA YVETTE | 3624 | §103 | Final Rejection | 45d overdue | Pending | May 17, 2023 |
| 18310033 | REALTIME MONITORING OF INTERACTIONS | DIVELBISS, MATTHEW H | 3624 | §101 | Final Rejection | 67d overdue | Pending | May 01, 2023 |
| 18122131 | METHOD AND SYSTEM FOR AUTOMATICALLY POINTING ON AN INFLUENCER ON A MEASURED PERFORMANCE CHANGE | GURSKI, AMANDA KAREN | 3625 | §101 | Final Rejection | 25d overdue | Pending | Mar 16, 2023 |
| 18117451 | METHOD AND SYSTEM FOR REDUCING UNDERSTAFFING CONDITIONS BY ENABLING SCHEDULING OF A FLEXIBLE ACTIVITY REQUEST IN A WORKFORCE MANAGEMENT (WFM) SYSTEM | MEINECKE DIAZ, SUSANNA M | 3625 | §103 | Final Rejection | 35d overdue | Pending | Mar 05, 2023 |
| 18097324 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IMPACTED SCHEDULES, IN A CONTACT CENTER | LEE, PO HAN | 3623 | §101 | Non-Final OA | 14d | Pending | Jan 16, 2023 |
| 18152570 | SYSTEM AND METHOD FOR IMPROVING SURVEY RESPONSE RATE USING SURVEY OUTCAST WINDOW RECOMMENDATION ENGINE | AUSTIN, JAMIE H | 3625 | §101 | Non-Final OA | 60d overdue | Pending | Jan 10, 2023 |
| 18149753 | SYSTEM AND METHOD TO CALCULATE PURSUIT EFFECTIVENESS SCORE | BAINS, SARJIT S | 3623 | §101 | Non-Final OA | 18d overdue | Pending | Jan 04, 2023 |
| 18092345 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR GENERATING A COACHING SESSION HAVING COACHING CONTENT RELATED TO CUSTOMER EXPERIENCE, IN A WEB APPLICATION FOR MANAGING COACHING SESSIONS | BOSWELL, BETH V | 3625 | §103 | Non-Final OA | 79d overdue | Pending | Jan 02, 2023 |
| 18071008 | SYSTEM AND METHOD TO IDENTIFY AND QUANTIFY MONOTONY IN COMPUTER RELATED PROCESSES | NEAL, ALLISON MICHELLE | 3625 | §103 | Non-Final OA | 42d overdue | Pending | Nov 29, 2022 |
| 18057553 | SYSTEM AND METHOD FOR PROVIDING PROBABILITY OF TIME-OFF GETTING APPROVED | PUJOLS-CRUZ, MARJORIE | 3624 | §101 | Final Rejection | 3d overdue | Pending | Nov 21, 2022 |
| 18055694 | STAFF REQUIREMENT COMPUTATION FOR SYNCHRONOUS AND ASYNCHRONOUS WORK ITEMS | GARCIA-GUERRA, DARLENE | 3625 | §101 | Final Rejection | 57d | Pending | Nov 15, 2022 |
| 17987054 | SYSTEM AND METHOD FOR UPDATING RESOURCE ASSIGNMENTS | PADOT, TIMOTHY | 3625 | §103 | Non-Final OA | 19d overdue | Pending | Nov 15, 2022 |
| 17899227 | METHOD FOR DETERMINING COGNITIVE LOAD-DRIVEN CONCURRENCY LIMITS BASED ON TEXT COMPLEXITY | ALSTON, FRANK MAURICE | 3625 | §101 | Non-Final OA | 36d overdue | Pending | Aug 30, 2022 |
| 17877944 | SYSTEM AND METHOD FOR AUTHORIZING TIME-OFF FOR A SKILL TO INCREASE AGENTS DIGITAL AVAILABILITY IN A CONTACT CENTER | STEWART, CRYSTOL | 3624 | §103 | Non-Final OA | 35d | Pending | Jul 31, 2022 |
| 17833940 | SYSTEM AND METHOD FOR MONITORING AN UNAVAILABILITY-INTERVAL TYPE TO ADJUST AGENT-SCHEDULE TO BE IN ADHERENCE AND TO BALANCE WORKFORCE, IN A CONTACT-CENTER | MINOR, AYANNA YVETTE | 3624 | §103 | Final Rejection | 71d overdue | Pending | Jun 07, 2022 |
| 17589023 | STAFF REQUIREMENT GENERATION METHOD AND SYSTEM ACCOUNTING FOR MULTI-SKILL AND MULTI-SESSION EFFICIENCY | WEBB III, JAMES L | 3624 | §101 | Non-Final OA | 5d | Pending | Jan 31, 2022 |
| 17551902 | SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING | ROTARU, OCTAVIAN | 3624 | §103 | Final Rejection | 4d overdue | Pending | Dec 15, 2021 |
| 17515472 | SYSTEM AND METHOD FOR IDENTIFYING TRUTHFULNESS OF A DISPOSITION IN A CONTACT CENTER | GARCIA-GUERRA, DARLENE | 3625 | §101 | Non-Final OA | 22d | Pending | Oct 31, 2021 |
| 17189847 | SYSTEMS AND METHODS FOR ANALYZING AND SEGMENTING AUTOMATION SEQUENCES | HONORE, EVEL NMN | 2142 | §103 | Final Rejection | 53d | Pending | Mar 02, 2021 |
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