Prosecution Insights
Prosecution Insights
52 pending office actions • 15 art units • 39 examiners • 0 of 52 (0%) have an AI response strategy ready • 31 patents granted in the last 365 days
Based on the USPTO statutory response window for each pending office action. 28 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.
Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 28 of the docket's apps have a known mailing date.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 only | 22 (42%) |
| §101 + other | 15 (29%) |
| §103 only | 12 (23%) |
| §112 only | 2 (4%) |
| No statute on record | 1 (2%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| PUJOLS-CRUZ, MARJORIE | 3 | 19.4% | +29.5% |
| STEWART, CRYSTOL | 3 | 33.3% | +28.8% |
| CHOY, PAN G | 2 | 24.2% | +34.6% |
| WEBB III, JAMES L | 2 | 14.3% | +22.9% |
| MINOR, AYANNA YVETTE | 2 | 18.8% | +24.9% |
| LEE, PO HAN | 2 | 31.1% | +40.1% |
| AL AUBAIDI, RASHA S | 2 | 77.8% | +11.3% |
| GOLDBERG, IVAN R | 2 | 35.4% | +35.6% |
| ROTARU, OCTAVIAN | 2 | 27.9% | +37.9% |
| MANSFIELD, THOMAS L | 2 | 51.1% | +33.9% |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18418277 | SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONVERSATION-CONTENT FOR OUTBOUND MARKETING CAMPAIGNS OPERATED VIA A CLOUD-BASED CONTACT CENTER PLATFORM | LONG, MEREDITH A | 104d overdue |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 91d overdue |
| 18092345 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR GENERATING A COACHING SESSION HAVING COACHING CONTENT RELATED TO CUSTOMER EXPERIENCE, IN A WEB APPLICATION FOR MANAGING COACHING SESSIONS | BOSWELL, BETH V | 79d overdue |
| 18652452 | SYSTEM AND METHOD FOR SUGGESTING ANSWERS ON AGENT PERFORMANCE EVALUATION FORMS USING GENERATIVE ARTIFICIAL INTELLIGENCE | PATEL, SHREYANS A | 78d overdue |
| 18319337 | EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYSTEM AND METHODS | MINOR, AYANNA YVETTE | 45d overdue |
| 17899227 | METHOD FOR DETERMINING COGNITIVE LOAD-DRIVEN CONCURRENCY LIMITS BASED ON TEXT COMPLEXITY | JARRETT, SCOTT L | 36d overdue |
| 18822518 | SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHEDULE TAGGING | WEBB III, JAMES L | 25d overdue |
| 18775059 | AUTOMATIC AVAILABILITY PREDICTION FOR A SUBJECT MATTER EXPERT | LEE, PO HAN | 25d overdue |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18319337 | EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYSTEM AND METHODS | MINOR, AYANNA YVETTE | 45d overdue |
| 18822518 | SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHEDULE TAGGING | WEBB III, JAMES L | 25d overdue |
| 18775059 | AUTOMATIC AVAILABILITY PREDICTION FOR A SUBJECT MATTER EXPERT | LEE, PO HAN | 25d overdue |
| 18200058 | METHOD AND SYSTEM FOR CALCULATING LEVEL OF FRICTION WITHIN A CUSTOMER AND AGENT INTERACTION, FOR QUALITY IMPROVEMENT THEREOF, IN A CONTACT CENTER | PUJOLS-CRUZ, MARJORIE | 10d overdue |
| 17551902 | SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING | ROTARU, OCTAVIAN | 4d overdue |
| 18057553 | SYSTEM AND METHOD FOR PROVIDING PROBABILITY OF TIME-OFF GETTING APPROVED | PUJOLS-CRUZ, MARJORIE | 3d overdue |
| 17589023 | STAFF REQUIREMENT GENERATION METHOD AND SYSTEM ACCOUNTING FOR MULTI-SKILL AND MULTI-SESSION EFFICIENCY | WEBB III, JAMES L | 5d |
| 18338764 | ENRICH THE WFM-SHIFT TRADE EXPERIENCE FOR AGENTS AND MANAGERS BY INTRODUCING THE SHIFT TRADE INDEX | STEWART, CRYSTOL | 6d |
| Art Unit | Apps |
|---|---|
| 3624 | 19 |
| 3625 | 11 |
| 3623 | 5 |
| 2693 | 3 |
| 2694 | 2 |
| 3622 | 2 |
| 3619 | 2 |
| 2655 | 1 |
| 2433 | 1 |
| 3626 | 1 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 18958849 | SYSTEM AND METHODS TO GENERATE ARTIFICIAL INTELLIGENCE (AI) DRIVEN INSIGHTS TO RESOLVE PATRON'S INQUIRIES | WONG, LINDA | 2655 | §103 | Non-Final OA | — | Pending | Nov 25, 2024 |
| 18911276 | SYSTEM AND METHOD FOR HANDLING EMERGENCY INTERACTIONS IN A CONTACT CENTER HAVING AGENTS HANDLING CONCURRENT INTERACTIONS | PATEL, HEMANT SHANTILAL | 2694 | §112 | Final Rejection | — | Pending | Oct 10, 2024 |
| 18888490 | SYSTEM AND METHOD FOR INTELLIGENT MASKING OF INFORMATION USING A MACHINE LEARNING MODEL | POLTORAK, PIOTR | 2433 | §103 | Final Rejection | — | Pending | Sep 18, 2024 |
| 18887506 | SYSTEM AND METHOD FOR OPTIMIZING RULES USING A MACHINE LEARNING MODEL | CHOY, PAN G | 3624 | §103 | Final Rejection | — | Pending | Sep 17, 2024 |
| 18822518 | SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHEDULE TAGGING | WEBB III, JAMES L | 3624 | §101 | Non-Final OA | 25d overdue | Pending | Sep 03, 2024 |
| 18807984 | SYSTEM AND METHOD FOR PERSONALIZED COACHING RECOMMENDATION | MINOR, AYANNA YVETTE | 3624 | §101§103 | Final Rejection | — | Pending | Aug 18, 2024 |
| 18775059 | AUTOMATIC AVAILABILITY PREDICTION FOR A SUBJECT MATTER EXPERT | LEE, PO HAN | 3623 | §101§103 | Final Rejection | 25d overdue | Pending | Jul 17, 2024 |
| 18772497 | SYSTEM AND METHOD FOR AUTOMATICALLY EVALUATING DATA ITEMS USING A MACHINE LEARNING MODEL | AL AUBAIDI, RASHA S | 2693 | §103 | Non-Final OA | — | Pending | Jul 15, 2024 |
| 18767698 | SYSTEMS AND METHODS TO PRIORITIZE AGENT INBOX USING TRAFFIC SIGNAL PATTERN FOR DIGITAL CHANNELS | VIG, NARESH | 3622 | §101§103 | Non-Final OA | — | Pending | Jul 09, 2024 |
| 18762846 | SYSTEMS AND METHODS TO IDENTIFY AND DISTRIBUTE DIVERSE EVALUATION ASSIGNMENTS | BOROWSKI, MICHAEL | 3624 | §101§103 | Final Rejection | — | Pending | Jul 03, 2024 |
| 18664331 | SYSTEM AND METHOD FOR REAL-TIME IMPACT ASSESSMENT OF SOCIAL MEDIA POSTS WITH GENERATIVE ARTIFICIAL INTELIGENCE | TRUONG, BENJAMIN LY | 3626 | §103 | Final Rejection | 5d | Pending | May 15, 2024 |
| 18659752 | GENERATIVE ARTIFICIAL INTELLIGENCE-POWERED CALL INSIGHTS AND RESPONSE RECOMMENDATION SYSTEM | TESHALE, AKELAW | 2694 | §103 | Non-Final OA | — | Pending | May 09, 2024 |
| 18652452 | SYSTEM AND METHOD FOR SUGGESTING ANSWERS ON AGENT PERFORMANCE EVALUATION FORMS USING GENERATIVE ARTIFICIAL INTELLIGENCE | PATEL, SHREYANS A | 2659 | §101 | Final Rejection | 78d overdue | Pending | May 01, 2024 |
| 18635374 | EARNINGS INSIGHTS SYSTEM AND METHODS FOR EMPOWERING AGENTS WITH VISIBILITY INTO EXTRA HOURS IMPACT | ADE, OGER GARCIA | 3627 | §101 | Final Rejection | — | Pending | Apr 15, 2024 |
| 18628003 | SYSTEMS AND METHODS FOR MANAGING CALLBACKS | ZENATI, AMAL S | 2693 | §103 | Final Rejection | 97d overdue | Pending | Apr 05, 2024 |
| 18625773 | SECURE MULTI-TENANT PROTOCOL-AGNOSTIC VOICE CALL RECORDING | AHMED, ATIQUE | 2413 | §103 | Non-Final OA | — | Pending | Apr 03, 2024 |
| 18619431 | SYSTEMS AND METHODS FOR GENERATING CHANGES TO WORKPLACE PLANS USING GENERATIVE AI | ANDERSON, FOLASHADE | 3623 | §101§102§103 | Final Rejection | 83d | Pending | Mar 28, 2024 |
| 18619899 | SYSTEM AND METHOD FOR COUNTER OFFERING SHIFT TRADES | MEINECKE DIAZ, SUSANNA M | 3625 | §101§103 | Non-Final OA | — | Pending | Mar 28, 2024 |
| 18598504 | SYSTEM AND METHOD FOR PERSONALIZED AUTOMATED COACHING POWERED BY GENERATIVE AI | BULLINGTON, ROBERT P | 3715 | §101 | Final Rejection | 21d | Pending | Mar 07, 2024 |
| 18444821 | SYSTEM AND METHOD FOR MANAGING INTERACTION TRANSCRIPTS | AL AUBAIDI, RASHA S | 2693 | §103 | Non-Final OA | 56d | Pending | Feb 19, 2024 |
| 18442132 | SYSTEM AND METHOD FOR CALCULATING A SCORE OF AN OUTBOUND-MARKETING INTERACTION | SINGLETARY, TYRONE E | 3625 | — | Final Rejection | — | Pending | Feb 15, 2024 |
| 18418277 | SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONVERSATION-CONTENT FOR OUTBOUND MARKETING CAMPAIGNS OPERATED VIA A CLOUD-BASED CONTACT CENTER PLATFORM | LONG, MEREDITH A | 3622 | §101 | Final Rejection | 104d overdue | Pending | Jan 21, 2024 |
| 18403788 | SYSTEM AND METHOD FOR ENHANCING EFFECTIVENESS OF A COACHING SESSION OF AN AGENT BY CREATING THE COACHING SESSION BASED ON A CALCULATED COACHING IMPACT SCORE OF COACHES, IN A CONTACT CENTER | GOLDBERG, IVAN R | 3619 | §101 | Non-Final OA | — | Pending | Jan 04, 2024 |
| 18502814 | SYSTEM AND METHOD FOR AUTO-APPROVING PENDING REQUESTS OF AGENTS BASED IN A DYNAMIC ENVIRONMENT | CHOY, PAN G | 3624 | §101§103 | Final Rejection | — | Pending | Nov 06, 2023 |
| 18383488 | SYSTEM AND METHOD FOR ADJUSTING AGENTS STAFFING LEVELS OF A SUCCESSIVE WORK-SHIFT OF A PREASSIGNED ONGOING WORK-SHIFT, DURING THE PREASSIGNED ONGOING WORK-SHIFT, IN A CONTACT CENTER | OBAID, HAMZEH M | 3624 | §101 | Final Rejection | — | Pending | Oct 25, 2023 |
| 18380915 | SYSTEM AND METHOD FOR OPTIMIZING A NUMBER OF SESSIONS OF A MULTI-SESSION MEETING BASED ON AGENTS SKILL REQUIREMENT DURING A TIME-RANGE OF SCHEDUELED WORK-SHIFTS IN A CLOUD-BASED CONTACT CENTER | PUJOLS-CRUZ, MARJORIE | 3624 | §101 | Final Rejection | — | Pending | Oct 17, 2023 |
| 18471090 | SYSTEM AND METHOD TO DETERMINE AGENT PROFICIENCY FOR A SKILL | DIVELBISS, MATTHEW H | 3624 | §101§103 | Final Rejection | 9d | Pending | Sep 20, 2023 |
| 18470087 | SYSTEMS AND METHODS FOR TRADING SHIFT OF UNAVAILABLE PREFERENCE USING TRADE QUEUES | STEWART, CRYSTOL | 3624 | §101 | Non-Final OA | — | Pending | Sep 19, 2023 |
| 18232397 | COMPUTER-IMPLEMENTED METHOD FOR UNSUPERVISED TASK SEGMENTATION | GOLDBERG, IVAN R | 3619 | §103 | Final Rejection | 34d | Pending | Aug 10, 2023 |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 3623 | §101 | Final Rejection | 91d overdue | Pending | Aug 02, 2023 |
| 18349497 | SYSTEMS AND METHODS FOR AUTOMATING CONFIGURATIONS FOR TENANT ONBOARDING | ROTARU, OCTAVIAN | 3624 | §103 | Final Rejection | 28d | Pending | Jul 10, 2023 |
| 18338764 | ENRICH THE WFM-SHIFT TRADE EXPERIENCE FOR AGENTS AND MANAGERS BY INTRODUCING THE SHIFT TRADE INDEX | STEWART, CRYSTOL | 3624 | §101 | Final Rejection | 6d | Pending | Jun 21, 2023 |
| 18336482 | SYSTEM AND METHOD TO DISTRIBUTE INTERACTIVE MEDIA WITH LOW LATENCY FOR EFFICIENT CONTACT CENTER | JACKSON, JAKIEDA R | 2657 | §112 | Non-Final OA | — | Pending | Jun 16, 2023 |
| 18205541 | METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM APPLICATION IN A HYBRID CONTACT CENTER WORK ENVIRONMENT | MANSFIELD, THOMAS L | 3624 | §101 | Final Rejection | 12d | Pending | Jun 04, 2023 |
| 18200058 | METHOD AND SYSTEM FOR CALCULATING LEVEL OF FRICTION WITHIN A CUSTOMER AND AGENT INTERACTION, FOR QUALITY IMPROVEMENT THEREOF, IN A CONTACT CENTER | PUJOLS-CRUZ, MARJORIE | 3624 | §101 | Final Rejection | 10d overdue | Pending | May 22, 2023 |
| 18319337 | EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYSTEM AND METHODS | MINOR, AYANNA YVETTE | 3624 | §101§103§112 | Non-Final OA | 45d overdue | Pending | May 17, 2023 |
| 18097324 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IMPACTED SCHEDULES, IN A CONTACT CENTER | LEE, PO HAN | 3623 | §101 | Non-Final OA | 14d | Pending | Jan 16, 2023 |
| 18096732 | SYSTEM AND METHOD FOR PREDICTING SERVICE METRICS USING HISTORICAL DATA | ULLAH, ARIF | 3625 | §103 | Final Rejection | — | Pending | Jan 13, 2023 |
| 18149753 | SYSTEM AND METHOD TO CALCULATE PURSUIT EFFECTIVENESS SCORE | BAINS, SARJIT S | 3623 | §101 | Final Rejection | 18d overdue | Pending | Jan 04, 2023 |
| 18092345 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR GENERATING A COACHING SESSION HAVING COACHING CONTENT RELATED TO CUSTOMER EXPERIENCE, IN A WEB APPLICATION FOR MANAGING COACHING SESSIONS | BOSWELL, BETH V | 3625 | §101§103 | Non-Final OA | 79d overdue | Pending | Jan 02, 2023 |
| 18058039 | SYSTEM AND METHOD FOR EFFICIENTLY DETERMINING TARGETED TRAINING OBJECTIVES FOR NEW HIRES | ABOUZAHRA, REHAM K | 3625 | §101§103 | Non-Final OA | — | Pending | Nov 22, 2022 |
| 18057553 | SYSTEM AND METHOD FOR PROVIDING PROBABILITY OF TIME-OFF GETTING APPROVED | PUJOLS-CRUZ, MARJORIE | 3624 | §101 | Final Rejection | 3d overdue | Pending | Nov 21, 2022 |
| 17987054 | SYSTEM AND METHOD FOR UPDATING RESOURCE ASSIGNMENTS | PADOT, TIMOTHY | 3625 | §101§103 | Non-Final OA | 19d overdue | Pending | Nov 15, 2022 |
| 18055694 | STAFF REQUIREMENT COMPUTATION FOR SYNCHRONOUS AND ASYNCHRONOUS WORK ITEMS | GARCIA-GUERRA, DARLENE | 3625 | §101 | Non-Final OA | 57d | Pending | Nov 15, 2022 |
| 17942633 | SYSTEM AND METHOD FOR INTELLIGENT PERSONALIZED SCREEN RECORDING | NGUYEN, NGA B | 3625 | §101§103 | Final Rejection | — | Pending | Sep 12, 2022 |
| 17899227 | METHOD FOR DETERMINING COGNITIVE LOAD-DRIVEN CONCURRENCY LIMITS BASED ON TEXT COMPLEXITY | JARRETT, SCOTT L | 3625 | §101 | Non-Final OA | 36d overdue | Pending | Aug 30, 2022 |
| 17877944 | SYSTEM AND METHOD FOR AUTHORIZING TIME-OFF FOR A SKILL TO INCREASE AGENTS DIGITAL AVAILABILITY IN A CONTACT CENTER | STEWART, CRYSTOL | 3624 | §101 | Final Rejection | 35d | Pending | Jul 31, 2022 |
| 17832746 | SYSTEM AND METHOD FOR INCREASING PRODUCTIVITY OF AGENTS IN A CONTACT CENTER BY IMPROVING AN AUTOMATIC-SCHEDULING GENERATION IN A WORKFORCE MANAGEMENT (WFM) APPLICATION | SANTIAGO-MERCED, FRANCIS Z | 3625 | §101 | Final Rejection | — | Pending | Jun 06, 2022 |
| 17589023 | STAFF REQUIREMENT GENERATION METHOD AND SYSTEM ACCOUNTING FOR MULTI-SKILL AND MULTI-SESSION EFFICIENCY | WEBB III, JAMES L | 3624 | §101 | Non-Final OA | 5d | Pending | Jan 31, 2022 |
| 17551902 | SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING | ROTARU, OCTAVIAN | 3624 | §101§103 | Final Rejection | 4d overdue | Pending | Dec 15, 2021 |
| 17515472 | SYSTEM AND METHOD FOR IDENTIFYING TRUTHFULNESS OF A DISPOSITION IN A CONTACT CENTER | GARCIA-GUERRA, DARLENE | 3625 | §101§103 | Non-Final OA | 22d | Pending | Oct 31, 2021 |
| 17376565 | SYSTEM AND METHOD FOR IMPROVING QUALITY ASSURANCE PROCESS IN CONTACT CENTERS | MANSFIELD, THOMAS L | 3624 | §101 | Final Rejection | — | Pending | Jul 15, 2021 |
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