Technology area: Transportation, E-Commerce & Mechanical Systems
55 pending office actions • 14 art units • 41 examiners • 0 of 55 (0%) have an AI response strategy ready • 34 patents granted in the last 365 days
Nice Ltd. has 60 pending office actions in Transportation, E-Commerce & Mechanical Systems. The docket spans 42 distinct examiners and 14 distinct art units, showing substantial prosecution breadth and recurring assignments in both categories. The pending-action figure exceeds the examiner figure, so examiner coordination is relevant, while the art-unit figure indicates an even more concentrated grouping of matters by technical examination unit.
GOLDBERG, IVAN R is the busiest examiner, with 5 pending matters. Those matters offer a concrete basis for comparing examiner-specific treatment of claim scope, prior art, and amendments. Across the broader docket, counsel may benefit from organizing prosecution by art unit and technology family, then distinguishing local examiner practices from portfolio-wide positions. Consistent terminology and disclosure mapping can reduce friction when related transportation or commercial-system claims are examined in different settings.
Based on the USPTO statutory response window for each pending office action. 30 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.
Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 30 of the docket's apps have a known mailing date.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 only | 27 (49%) |
| §101 + other | 19 (35%) |
| §103 only | 7 (13%) |
| Multi-statute (no §101) | 1 (2%) |
| No statute on record | 1 (2%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| GOLDBERG, IVAN R | 5 | 35.2% | +35.9% |
| LEE, PO HAN | 3 | 32.1% | +41.7% |
| MANSFIELD, THOMAS L | 3 | 51.1% | +32.8% |
| CHOY, PAN G | 2 | 24.5% | +35.0% |
| SINGLETARY, TYRONE E | 2 | 29.9% | +27.8% |
| STIVALETTI, MATHEUS R | 2 | 37.7% | +26.0% |
| STEWART, CRYSTOL | 2 | 33.6% | +28.8% |
| ROTARU, OCTAVIAN | 2 | 27.4% | +36.8% |
| GARCIA-GUERRA, DARLENE | 2 | 23.2% | +34.4% |
| WOZNIAK, JAMES S | 1 | 58.9% | +39.9% |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18418277 | SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONVERSATION-CONTENT FOR OUTBOUND MARKETING CAMPAIGNS OPERATED VIA A CLOUD-BASED CONTACT CENTER PLATFORM | LONG, MEREDITH A | 104d overdue |
| 18458553 | SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE | LEE, PO HAN | 97d overdue |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 91d overdue |
| 18092345 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR GENERATING A COACHING SESSION HAVING COACHING CONTENT RELATED TO CUSTOMER EXPERIENCE, IN A WEB APPLICATION FOR MANAGING COACHING SESSIONS | BOSWELL, BETH V | 79d overdue |
| 18652452 | SYSTEM AND METHOD FOR SUGGESTING ANSWERS ON AGENT PERFORMANCE EVALUATION FORMS USING GENERATIVE ARTIFICIAL INTELLIGENCE | PATEL, SHREYANS A | 78d overdue |
| 18152570 | SYSTEM AND METHOD FOR IMPROVING SURVEY RESPONSE RATE USING SURVEY OUTCAST WINDOW RECOMMENDATION ENGINE | AUSTIN, JAMIE H | 60d overdue |
| 18732677 | SYSTEM AND METHOD FOR DISTRIBUTING WORKLOAD OF A WORKING-SHIFT OF A SOURCE-LOCATION TO WORKING-SHIFTS IN TARGET-LOCATIONS IN A MULTIPLE-LOCATIONS CONTACT CENTER | BOROWSKI, MICHAEL | 51d overdue |
| 18319337 | EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYSTEM AND METHODS | MINOR, AYANNA YVETTE | 45d overdue |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18458553 | SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE | LEE, PO HAN | 97d overdue |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 91d overdue |
| 18775059 | AUTOMATIC AVAILABILITY PREDICTION FOR A SUBJECT MATTER EXPERT | LEE, PO HAN | 25d overdue |
| 18596697 | SYSTEM AND METHOD FOR PREDICTING A SHRINKAGE PERCENTAGE IN A TIME-SLOT DURING A FUTURE STAFFING PLAN IN A CONTACT CENTER | MANSFIELD, THOMAS L | 19d overdue |
| 17551902 | SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING | ROTARU, OCTAVIAN | 4d overdue |
| 18205541 | METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM APPLICATION IN A HYBRID CONTACT CENTER WORK ENVIRONMENT | MANSFIELD, THOMAS L | 12d |
| 18476178 | SYSTEM AND PROCEDURE FOR EFFICIENT UTILIZATION OF UNDERUTILIZED AGENTS BY USING REVERSE STAFFING | STIVALETTI, MATHEUS R | 13d |
| 18097324 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IMPACTED SCHEDULES, IN A CONTACT CENTER | LEE, PO HAN | 14d |
| Art Unit | Apps |
|---|---|
| 3624 | 18 |
| 3625 | 11 |
| 3623 | 7 |
| 3619 | 5 |
| 2693 | 3 |
| 2655 | 2 |
| 3621 | 2 |
| 2159 | 1 |
| 3626 | 1 |
| 2659 | 1 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 19026804 | SYSTEM AND METHOD FOR CATEGORIZATION AND POST-PROCESSING IN TEXT-TO-SQL USING AN LLM | WOZNIAK, JAMES S | 2655 | §101§102§103§112 | Non-Final OA | — | Pending | Jan 17, 2025 |
| 19009566 | SYSTEM AND METHOD TO PROMPT SERVICE TARGETS FOR DEFERRABLE CONTACTS | MATAR, AHMAD | 2693 | §101§103 | Final Rejection | — | Pending | Jan 03, 2025 |
| 18958849 | SYSTEM AND METHODS TO GENERATE ARTIFICIAL INTELLIGENCE (AI) DRIVEN INSIGHTS TO RESOLVE PATRON'S INQUIRIES | WONG, LINDA | 2655 | §101§103 | Non-Final OA | — | Pending | Nov 25, 2024 |
| 18958629 | CONVERSION OF FREE-TEXT NATURAL LANGUAGE QUESTIONS TO STRUCTURED DATA QUERIES FOR DATABASE SEARCHING USING LARGE LANGUAGE MODELS | SPIELER, WILLIAM | 2159 | §101§102 | Final Rejection | — | Pending | Nov 25, 2024 |
| 18888919 | DYNAMIC SCHEDULE CHANGE MANAGEMENT SYSTEM | CHOY, PAN G | 3624 | §101§103§112 | Final Rejection | — | Pending | Sep 18, 2024 |
| 18887506 | SYSTEM AND METHOD FOR OPTIMIZING RULES USING A MACHINE LEARNING MODEL | CHOY, PAN G | 3624 | §101§103 | Final Rejection | — | Pending | Sep 17, 2024 |
| 18823910 | SYSTEM AND METHOD TO ADDRESS COMPLIANCE COVERAGE FOR TRADE SURVEILLANCE | PATEL, DIPEN M | 3621 | §101 | Non-Final OA | — | Pending | Sep 04, 2024 |
| 18822518 | SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHEDULE TAGGING | WEBB III, JAMES L | 3624 | §101 | Non-Final OA | 25d overdue | Pending | Sep 03, 2024 |
| 18818436 | AUTOMATED INFERRING OF HOURS OF OPERATION FOR WORKFORCE MANAGEMENT SKILLS | DELICH, STEPHANIE ZAGARELLA | 3623 | §101 | Final Rejection | — | Pending | Aug 28, 2024 |
| 18796348 | ADAPTIVE SCHEDULE-SHIFT REAL-TIME OPTIMIZER | GUNN, JEREMY L | 3624 | §101 | Non-Final OA | — | Pending | Aug 07, 2024 |
| 18775059 | AUTOMATIC AVAILABILITY PREDICTION FOR A SUBJECT MATTER EXPERT | LEE, PO HAN | 3623 | §101§103 | Final Rejection | 25d overdue | Pending | Jul 17, 2024 |
| 18747517 | SYSTEM AND METHOD FOR ENABLING TRUE-TO-INTERVAL ANALYTICS IN AN AUTOMATIC CONTACT DISTRIBUTOR APPLICATION | LABOGIN, DORETHEA L | 3624 | §101 | Final Rejection | — | Pending | Jun 19, 2024 |
| 18732677 | SYSTEM AND METHOD FOR DISTRIBUTING WORKLOAD OF A WORKING-SHIFT OF A SOURCE-LOCATION TO WORKING-SHIFTS IN TARGET-LOCATIONS IN A MULTIPLE-LOCATIONS CONTACT CENTER | BOROWSKI, MICHAEL | 3624 | §101 | Final Rejection | 51d overdue | Pending | Jun 04, 2024 |
| 18664331 | SYSTEM AND METHOD FOR REAL-TIME IMPACT ASSESSMENT OF SOCIAL MEDIA POSTS WITH GENERATIVE ARTIFICIAL INTELIGENCE | TRUONG, BENJAMIN LY | 3626 | §101§103 | Final Rejection | 5d | Pending | May 15, 2024 |
| 18652452 | SYSTEM AND METHOD FOR SUGGESTING ANSWERS ON AGENT PERFORMANCE EVALUATION FORMS USING GENERATIVE ARTIFICIAL INTELLIGENCE | PATEL, SHREYANS A | 2659 | §101 | Final Rejection | 78d overdue | Pending | May 01, 2024 |
| 18628003 | SYSTEMS AND METHODS FOR MANAGING CALLBACKS | ZENATI, AMAL S | 2693 | §103 | Final Rejection | 97d overdue | Pending | Apr 05, 2024 |
| 18619269 | SYSTEM AND METHOD FOR OPTIMIZING STAFFING OF A WORKING-SHIFT DURING A DATE RANGE BY PREDICTING ADHERENCE PARAMETER OF THE WORKING-SHIFT BASED ON A SCHEDULING UNIT | MUNSON, PATRICIA H | 3624 | §101 | Non-Final OA | — | Pending | Mar 28, 2024 |
| 18598234 | SYSTEM AND METHODS FOR EFFICIENT AND SUCCESSFUL OUTBOUND CAMPAIGNS IN CONTACT CENTER | BEKERMAN, MICHAEL | 3621 | §101 | Final Rejection | 12d | Pending | Mar 07, 2024 |
| 18598504 | SYSTEM AND METHOD FOR PERSONALIZED AUTOMATED COACHING POWERED BY GENERATIVE AI | BULLINGTON, ROBERT P | 3715 | §101 | Non-Final OA | 21d | Pending | Mar 07, 2024 |
| 18596697 | SYSTEM AND METHOD FOR PREDICTING A SHRINKAGE PERCENTAGE IN A TIME-SLOT DURING A FUTURE STAFFING PLAN IN A CONTACT CENTER | MANSFIELD, THOMAS L | 3624 | §101 | Final Rejection | 19d overdue | Pending | Mar 06, 2024 |
| 18444821 | SYSTEM AND METHOD FOR MANAGING INTERACTION TRANSCRIPTS | AL AUBAIDI, RASHA S | 2693 | §103 | Non-Final OA | 56d | Pending | Feb 19, 2024 |
| 18442132 | SYSTEM AND METHOD FOR CALCULATING A SCORE OF AN OUTBOUND-MARKETING INTERACTION | SINGLETARY, TYRONE E | 3625 | — | Final Rejection | — | Pending | Feb 15, 2024 |
| 18428565 | SYSTEM AND METHOD FOR MITIGATING CATASTROPHIC FORGETTING | ATH-LY, CHANTAKRAK | 2142 | §101§102§103 | Non-Final OA | — | Pending | Jan 31, 2024 |
| 18418277 | SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONVERSATION-CONTENT FOR OUTBOUND MARKETING CAMPAIGNS OPERATED VIA A CLOUD-BASED CONTACT CENTER PLATFORM | LONG, MEREDITH A | 3622 | §101 | Final Rejection | 104d overdue | Pending | Jan 21, 2024 |
| 18403788 | SYSTEM AND METHOD FOR ENHANCING EFFECTIVENESS OF A COACHING SESSION OF AN AGENT BY CREATING THE COACHING SESSION BASED ON A CALCULATED COACHING IMPACT SCORE OF COACHES, IN A CONTACT CENTER | GOLDBERG, IVAN R | 3619 | §101 | Final Rejection | — | Pending | Jan 04, 2024 |
| 18383488 | SYSTEM AND METHOD FOR ADJUSTING AGENTS STAFFING LEVELS OF A SUCCESSIVE WORK-SHIFT OF A PREASSIGNED ONGOING WORK-SHIFT, DURING THE PREASSIGNED ONGOING WORK-SHIFT, IN A CONTACT CENTER | OBAID, HAMZEH M | 3624 | §101 | Final Rejection | — | Pending | Oct 25, 2023 |
| 18380915 | SYSTEM AND METHOD FOR OPTIMIZING A NUMBER OF SESSIONS OF A MULTI-SESSION MEETING BASED ON AGENTS SKILL REQUIREMENT DURING A TIME-RANGE OF SCHEDUELED WORK-SHIFTS IN A CLOUD-BASED CONTACT CENTER | PUJOLS-CRUZ, MARJORIE | 3624 | §101 | Final Rejection | — | Pending | Oct 17, 2023 |
| 18476178 | SYSTEM AND PROCEDURE FOR EFFICIENT UTILIZATION OF UNDERUTILIZED AGENTS BY USING REVERSE STAFFING | STIVALETTI, MATHEUS R | 3623 | §101 | Non-Final OA | 13d | Pending | Sep 27, 2023 |
| 18471090 | SYSTEM AND METHOD TO DETERMINE AGENT PROFICIENCY FOR A SKILL | DIVELBISS, MATTHEW H | 3624 | §101§103 | Final Rejection | 9d | Pending | Sep 20, 2023 |
| 18470087 | SYSTEMS AND METHODS FOR TRADING SHIFT OF UNAVAILABLE PREFERENCE USING TRADE QUEUES | STEWART, CRYSTOL | 3624 | §101 | Final Rejection | — | Pending | Sep 19, 2023 |
| 18458553 | SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE | LEE, PO HAN | 3623 | §101 | Non-Final OA | 97d overdue | Pending | Aug 30, 2023 |
| 18450797 | CALIBRATING EVALUATOR FEEDBACK RELATING TO AGENT-CUSTOMER INTERACTION(S) BASED ON CORRESPONDING CUSTOMER FEEDBACK | GOLDBERG, IVAN R | 3619 | §101§112 | Final Rejection | — | Pending | Aug 16, 2023 |
| 18232397 | COMPUTER-IMPLEMENTED METHOD FOR UNSUPERVISED TASK SEGMENTATION | GOLDBERG, IVAN R | 3619 | §103 | Final Rejection | 34d | Pending | Aug 10, 2023 |
| 18363835 | SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE | STIVALETTI, MATHEUS R | 3623 | §101 | Final Rejection | 91d overdue | Pending | Aug 02, 2023 |
| 18349497 | SYSTEMS AND METHODS FOR AUTOMATING CONFIGURATIONS FOR TENANT ONBOARDING | ROTARU, OCTAVIAN | 3624 | §101§103§112 | Final Rejection | 28d | Pending | Jul 10, 2023 |
| 18205541 | METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM APPLICATION IN A HYBRID CONTACT CENTER WORK ENVIRONMENT | MANSFIELD, THOMAS L | 3624 | §101 | Final Rejection | 12d | Pending | Jun 04, 2023 |
| 18202438 | AUTOMATIC GENERATION OF A TAXONOMY WITH CLUSTER EXEMPLAR SCORING | BLANKENAGEL, BRYAN S | 2653 | §103 | Final Rejection | 11d overdue | Pending | May 26, 2023 |
| 18319337 | EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYSTEM AND METHODS | MINOR, AYANNA YVETTE | 3624 | §101§103§112 | Non-Final OA | 45d overdue | Pending | May 17, 2023 |
| 18097324 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IMPACTED SCHEDULES, IN A CONTACT CENTER | LEE, PO HAN | 3623 | §101 | Non-Final OA | 14d | Pending | Jan 16, 2023 |
| 18096732 | SYSTEM AND METHOD FOR PREDICTING SERVICE METRICS USING HISTORICAL DATA | ULLAH, ARIF | 3625 | §103 | Final Rejection | — | Pending | Jan 13, 2023 |
| 18152570 | SYSTEM AND METHOD FOR IMPROVING SURVEY RESPONSE RATE USING SURVEY OUTCAST WINDOW RECOMMENDATION ENGINE | AUSTIN, JAMIE H | 3625 | §101§112 | Final Rejection | 60d overdue | Pending | Jan 10, 2023 |
| 18149753 | SYSTEM AND METHOD TO CALCULATE PURSUIT EFFECTIVENESS SCORE | BAINS, SARJIT S | 3623 | §101 | Final Rejection | 18d overdue | Pending | Jan 04, 2023 |
| 18093107 | SYSTEMS AND METHODS FOR AUTOMATIC HANDLING OF SCORE REVISION REQUESTS | SINGLETARY, TYRONE E | 3625 | §103 | Non-Final OA | — | Pending | Jan 04, 2023 |
| 18092345 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR GENERATING A COACHING SESSION HAVING COACHING CONTENT RELATED TO CUSTOMER EXPERIENCE, IN A WEB APPLICATION FOR MANAGING COACHING SESSIONS | BOSWELL, BETH V | 3625 | §101§103 | Non-Final OA | 79d overdue | Pending | Jan 02, 2023 |
| 18068154 | EVALUATION PARKING SYSTEM AND METHODS | GOLDBERG, IVAN R | 3619 | §103§112 | Non-Final OA | — | Pending | Dec 19, 2022 |
| 18072349 | SYSTEMS AND METHODS FOR AUTOMATION DISCOVERY AND ANALYSIS USING ACTION SEQUENCE SEGMENTATION | GOLDBERG, IVAN R | 3619 | §103 | Final Rejection | — | Pending | Nov 30, 2022 |
| 18071008 | SYSTEM AND METHOD TO IDENTIFY AND QUANTIFY MONOTONY IN COMPUTER RELATED PROCESSES | NEAL, ALLISON MICHELLE | 3625 | §101§103 | Non-Final OA | 42d overdue | Pending | Nov 29, 2022 |
| 18055694 | STAFF REQUIREMENT COMPUTATION FOR SYNCHRONOUS AND ASYNCHRONOUS WORK ITEMS | GARCIA-GUERRA, DARLENE | 3625 | §101 | Non-Final OA | 57d | Pending | Nov 15, 2022 |
| 17942633 | SYSTEM AND METHOD FOR INTELLIGENT PERSONALIZED SCREEN RECORDING | NGUYEN, NGA B | 3625 | §101§103 | Final Rejection | — | Pending | Sep 12, 2022 |
| 17899227 | METHOD FOR DETERMINING COGNITIVE LOAD-DRIVEN CONCURRENCY LIMITS BASED ON TEXT COMPLEXITY | JARRETT, SCOTT L | 3625 | §101 | Non-Final OA | 36d overdue | Pending | Aug 30, 2022 |
IP Author helps IP teams respond to office actions faster with AI-generated responses, examiner analytics, and prosecution intelligence.
Start Free TrialNice Ltd. has 55 pending office actions as of October 2026, spread across 14 art units and 41 examiners.
Ivan R Goldberg has the most, with 5 of Nice Ltd.'s pending office actions.
Mostly Transportation, E-Commerce & Mechanical Systems (USPTO Tech Center 3600), based on where its pending office actions are examined.
