| 19026804 |
SYSTEM AND METHOD FOR CATEGORIZATION AND POST-PROCESSING IN TEXT-TO-SQL USING AN LLM |
WOZNIAK, JAMES S |
2655 |
§101§102§103§112 |
Non-Final OA |
— |
Pending |
Jan 17, 2025 |
| 19009566 |
SYSTEM AND METHOD TO PROMPT SERVICE TARGETS FOR DEFERRABLE CONTACTS |
MATAR, AHMAD |
2693 |
§101§103 |
Final Rejection |
— |
Pending |
Jan 03, 2025 |
| 18958849 |
SYSTEM AND METHODS TO GENERATE ARTIFICIAL INTELLIGENCE (AI) DRIVEN INSIGHTS TO RESOLVE PATRON'S INQUIRIES |
WONG, LINDA |
2655 |
§101§103 |
Non-Final OA |
— |
Pending |
Nov 25, 2024 |
| 18958629 |
CONVERSION OF FREE-TEXT NATURAL LANGUAGE QUESTIONS TO STRUCTURED DATA QUERIES FOR DATABASE SEARCHING USING LARGE LANGUAGE MODELS |
SPIELER, WILLIAM |
2159 |
§101§102 |
Final Rejection |
— |
Pending |
Nov 25, 2024 |
| 18888919 |
DYNAMIC SCHEDULE CHANGE MANAGEMENT SYSTEM |
CHOY, PAN G |
3624 |
§101§103§112 |
Final Rejection |
— |
Pending |
Sep 18, 2024 |
| 18887506 |
SYSTEM AND METHOD FOR OPTIMIZING RULES USING A MACHINE LEARNING MODEL |
CHOY, PAN G |
3624 |
§101§103 |
Final Rejection |
— |
Pending |
Sep 17, 2024 |
| 18823910 |
SYSTEM AND METHOD TO ADDRESS COMPLIANCE COVERAGE FOR TRADE SURVEILLANCE |
PATEL, DIPEN M |
3621 |
§101 |
Non-Final OA |
— |
Pending |
Sep 04, 2024 |
| 18822518 |
SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHEDULE TAGGING |
WEBB III, JAMES L |
3624 |
§101 |
Non-Final OA |
25d overdue |
Pending |
Sep 03, 2024 |
| 18818436 |
AUTOMATED INFERRING OF HOURS OF OPERATION FOR WORKFORCE MANAGEMENT SKILLS |
DELICH, STEPHANIE ZAGARELLA |
3623 |
§101 |
Final Rejection |
— |
Pending |
Aug 28, 2024 |
| 18796348 |
ADAPTIVE SCHEDULE-SHIFT REAL-TIME OPTIMIZER |
GUNN, JEREMY L |
3624 |
§101 |
Non-Final OA |
— |
Pending |
Aug 07, 2024 |
| 18775059 |
AUTOMATIC AVAILABILITY PREDICTION FOR A SUBJECT MATTER EXPERT |
LEE, PO HAN |
3623 |
§101§103 |
Final Rejection |
25d overdue |
Pending |
Jul 17, 2024 |
| 18747517 |
SYSTEM AND METHOD FOR ENABLING TRUE-TO-INTERVAL ANALYTICS IN AN AUTOMATIC CONTACT DISTRIBUTOR APPLICATION |
LABOGIN, DORETHEA L |
3624 |
§101 |
Final Rejection |
— |
Pending |
Jun 19, 2024 |
| 18732677 |
SYSTEM AND METHOD FOR DISTRIBUTING WORKLOAD OF A WORKING-SHIFT OF A SOURCE-LOCATION TO WORKING-SHIFTS IN TARGET-LOCATIONS IN A MULTIPLE-LOCATIONS CONTACT CENTER |
BOROWSKI, MICHAEL |
3624 |
§101 |
Final Rejection |
51d overdue |
Pending |
Jun 04, 2024 |
| 18664331 |
SYSTEM AND METHOD FOR REAL-TIME IMPACT ASSESSMENT OF SOCIAL MEDIA POSTS WITH GENERATIVE ARTIFICIAL INTELIGENCE |
TRUONG, BENJAMIN LY |
3626 |
§101§103 |
Final Rejection |
5d |
Pending |
May 15, 2024 |
| 18652452 |
SYSTEM AND METHOD FOR SUGGESTING ANSWERS ON AGENT PERFORMANCE EVALUATION FORMS USING GENERATIVE ARTIFICIAL INTELLIGENCE |
PATEL, SHREYANS A |
2659 |
§101 |
Final Rejection |
78d overdue |
Pending |
May 01, 2024 |
| 18628003 |
SYSTEMS AND METHODS FOR MANAGING CALLBACKS |
ZENATI, AMAL S |
2693 |
§103 |
Final Rejection |
97d overdue |
Pending |
Apr 05, 2024 |
| 18619269 |
SYSTEM AND METHOD FOR OPTIMIZING STAFFING OF A WORKING-SHIFT DURING A DATE RANGE BY PREDICTING ADHERENCE PARAMETER OF THE WORKING-SHIFT BASED ON A SCHEDULING UNIT |
MUNSON, PATRICIA H |
3624 |
§101 |
Non-Final OA |
— |
Pending |
Mar 28, 2024 |
| 18598234 |
SYSTEM AND METHODS FOR EFFICIENT AND SUCCESSFUL OUTBOUND CAMPAIGNS IN CONTACT CENTER |
BEKERMAN, MICHAEL |
3621 |
§101 |
Final Rejection |
12d |
Pending |
Mar 07, 2024 |
| 18598504 |
SYSTEM AND METHOD FOR PERSONALIZED AUTOMATED COACHING POWERED BY GENERATIVE AI |
BULLINGTON, ROBERT P |
3715 |
§101 |
Non-Final OA |
21d |
Pending |
Mar 07, 2024 |
| 18596697 |
SYSTEM AND METHOD FOR PREDICTING A SHRINKAGE PERCENTAGE IN A TIME-SLOT DURING A FUTURE STAFFING PLAN IN A CONTACT CENTER |
MANSFIELD, THOMAS L |
3624 |
§101 |
Final Rejection |
19d overdue |
Pending |
Mar 06, 2024 |
| 18444821 |
SYSTEM AND METHOD FOR MANAGING INTERACTION TRANSCRIPTS |
AL AUBAIDI, RASHA S |
2693 |
§103 |
Non-Final OA |
56d |
Pending |
Feb 19, 2024 |
| 18442132 |
SYSTEM AND METHOD FOR CALCULATING A SCORE OF AN OUTBOUND-MARKETING INTERACTION |
SINGLETARY, TYRONE E |
3625 |
— |
Final Rejection |
— |
Pending |
Feb 15, 2024 |
| 18428565 |
SYSTEM AND METHOD FOR MITIGATING CATASTROPHIC FORGETTING |
ATH-LY, CHANTAKRAK |
2142 |
§101§102§103 |
Non-Final OA |
— |
Pending |
Jan 31, 2024 |
| 18418277 |
SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONVERSATION-CONTENT FOR OUTBOUND MARKETING CAMPAIGNS OPERATED VIA A CLOUD-BASED CONTACT CENTER PLATFORM |
LONG, MEREDITH A |
3622 |
§101 |
Final Rejection |
104d overdue |
Pending |
Jan 21, 2024 |
| 18403788 |
SYSTEM AND METHOD FOR ENHANCING EFFECTIVENESS OF A COACHING SESSION OF AN AGENT BY CREATING THE COACHING SESSION BASED ON A CALCULATED COACHING IMPACT SCORE OF COACHES, IN A CONTACT CENTER |
GOLDBERG, IVAN R |
3619 |
§101 |
Final Rejection |
— |
Pending |
Jan 04, 2024 |
| 18383488 |
SYSTEM AND METHOD FOR ADJUSTING AGENTS STAFFING LEVELS OF A SUCCESSIVE WORK-SHIFT OF A PREASSIGNED ONGOING WORK-SHIFT, DURING THE PREASSIGNED ONGOING WORK-SHIFT, IN A CONTACT CENTER |
OBAID, HAMZEH M |
3624 |
§101 |
Final Rejection |
— |
Pending |
Oct 25, 2023 |
| 18380915 |
SYSTEM AND METHOD FOR OPTIMIZING A NUMBER OF SESSIONS OF A MULTI-SESSION MEETING BASED ON AGENTS SKILL REQUIREMENT DURING A TIME-RANGE OF SCHEDUELED WORK-SHIFTS IN A CLOUD-BASED CONTACT CENTER |
PUJOLS-CRUZ, MARJORIE |
3624 |
§101 |
Final Rejection |
— |
Pending |
Oct 17, 2023 |
| 18476178 |
SYSTEM AND PROCEDURE FOR EFFICIENT UTILIZATION OF UNDERUTILIZED AGENTS BY USING REVERSE STAFFING |
STIVALETTI, MATHEUS R |
3623 |
§101 |
Non-Final OA |
13d |
Pending |
Sep 27, 2023 |
| 18471090 |
SYSTEM AND METHOD TO DETERMINE AGENT PROFICIENCY FOR A SKILL |
DIVELBISS, MATTHEW H |
3624 |
§101§103 |
Final Rejection |
9d |
Pending |
Sep 20, 2023 |
| 18470087 |
SYSTEMS AND METHODS FOR TRADING SHIFT OF UNAVAILABLE PREFERENCE USING TRADE QUEUES |
STEWART, CRYSTOL |
3624 |
§101 |
Final Rejection |
— |
Pending |
Sep 19, 2023 |
| 18458553 |
SYSTEM AND METHOD OF CALCULATING SUPERVISOR IMPACT SCORE |
LEE, PO HAN |
3623 |
§101 |
Non-Final OA |
97d overdue |
Pending |
Aug 30, 2023 |
| 18450797 |
CALIBRATING EVALUATOR FEEDBACK RELATING TO AGENT-CUSTOMER INTERACTION(S) BASED ON CORRESPONDING CUSTOMER FEEDBACK |
GOLDBERG, IVAN R |
3619 |
§101§112 |
Final Rejection |
— |
Pending |
Aug 16, 2023 |
| 18232397 |
COMPUTER-IMPLEMENTED METHOD FOR UNSUPERVISED TASK SEGMENTATION |
GOLDBERG, IVAN R |
3619 |
§103 |
Final Rejection |
34d |
Pending |
Aug 10, 2023 |
| 18363835 |
SYSTEM AND METHOD FOR MULTI DAY COMPUTERIZED TRADE |
STIVALETTI, MATHEUS R |
3623 |
§101 |
Final Rejection |
91d overdue |
Pending |
Aug 02, 2023 |
| 18349497 |
SYSTEMS AND METHODS FOR AUTOMATING CONFIGURATIONS FOR TENANT ONBOARDING |
ROTARU, OCTAVIAN |
3624 |
§101§103§112 |
Final Rejection |
28d |
Pending |
Jul 10, 2023 |
| 18205541 |
METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM APPLICATION IN A HYBRID CONTACT CENTER WORK ENVIRONMENT |
MANSFIELD, THOMAS L |
3624 |
§101 |
Final Rejection |
12d |
Pending |
Jun 04, 2023 |
| 18202438 |
AUTOMATIC GENERATION OF A TAXONOMY WITH CLUSTER EXEMPLAR SCORING |
BLANKENAGEL, BRYAN S |
2653 |
§103 |
Final Rejection |
11d overdue |
Pending |
May 26, 2023 |
| 18319337 |
EFFORTLESS CUSTOMER CONTACT AND INCREASED FIRST CALL RESOLUTION SYSTEM AND METHODS |
MINOR, AYANNA YVETTE |
3624 |
§101§103§112 |
Non-Final OA |
45d overdue |
Pending |
May 17, 2023 |
| 18097324 |
COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IMPACTED SCHEDULES, IN A CONTACT CENTER |
LEE, PO HAN |
3623 |
§101 |
Non-Final OA |
14d |
Pending |
Jan 16, 2023 |
| 18096732 |
SYSTEM AND METHOD FOR PREDICTING SERVICE METRICS USING HISTORICAL DATA |
ULLAH, ARIF |
3625 |
§103 |
Final Rejection |
— |
Pending |
Jan 13, 2023 |
| 18152570 |
SYSTEM AND METHOD FOR IMPROVING SURVEY RESPONSE RATE USING SURVEY OUTCAST WINDOW RECOMMENDATION ENGINE |
AUSTIN, JAMIE H |
3625 |
§101§112 |
Final Rejection |
60d overdue |
Pending |
Jan 10, 2023 |
| 18149753 |
SYSTEM AND METHOD TO CALCULATE PURSUIT EFFECTIVENESS SCORE |
BAINS, SARJIT S |
3623 |
§101 |
Final Rejection |
18d overdue |
Pending |
Jan 04, 2023 |
| 18093107 |
SYSTEMS AND METHODS FOR AUTOMATIC HANDLING OF SCORE REVISION REQUESTS |
SINGLETARY, TYRONE E |
3625 |
§103 |
Non-Final OA |
— |
Pending |
Jan 04, 2023 |
| 18092345 |
COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR GENERATING A COACHING SESSION HAVING COACHING CONTENT RELATED TO CUSTOMER EXPERIENCE, IN A WEB APPLICATION FOR MANAGING COACHING SESSIONS |
BOSWELL, BETH V |
3625 |
§101§103 |
Non-Final OA |
79d overdue |
Pending |
Jan 02, 2023 |
| 18068154 |
EVALUATION PARKING SYSTEM AND METHODS |
GOLDBERG, IVAN R |
3619 |
§103§112 |
Non-Final OA |
— |
Pending |
Dec 19, 2022 |
| 18072349 |
SYSTEMS AND METHODS FOR AUTOMATION DISCOVERY AND ANALYSIS USING ACTION SEQUENCE SEGMENTATION |
GOLDBERG, IVAN R |
3619 |
§103 |
Final Rejection |
— |
Pending |
Nov 30, 2022 |
| 18071008 |
SYSTEM AND METHOD TO IDENTIFY AND QUANTIFY MONOTONY IN COMPUTER RELATED PROCESSES |
NEAL, ALLISON MICHELLE |
3625 |
§101§103 |
Non-Final OA |
42d overdue |
Pending |
Nov 29, 2022 |
| 18055694 |
STAFF REQUIREMENT COMPUTATION FOR SYNCHRONOUS AND ASYNCHRONOUS WORK ITEMS |
GARCIA-GUERRA, DARLENE |
3625 |
§101 |
Non-Final OA |
57d |
Pending |
Nov 15, 2022 |
| 17942633 |
SYSTEM AND METHOD FOR INTELLIGENT PERSONALIZED SCREEN RECORDING |
NGUYEN, NGA B |
3625 |
§101§103 |
Final Rejection |
— |
Pending |
Sep 12, 2022 |
| 17899227 |
METHOD FOR DETERMINING COGNITIVE LOAD-DRIVEN CONCURRENCY LIMITS BASED ON TEXT COMPLEXITY |
JARRETT, SCOTT L |
3625 |
§101 |
Non-Final OA |
36d overdue |
Pending |
Aug 30, 2022 |
| 17877944 |
SYSTEM AND METHOD FOR AUTHORIZING TIME-OFF FOR A SKILL TO INCREASE AGENTS DIGITAL AVAILABILITY IN A CONTACT CENTER |
STEWART, CRYSTOL |
3624 |
§101 |
Final Rejection |
35d |
Pending |
Jul 31, 2022 |
| 17832746 |
SYSTEM AND METHOD FOR INCREASING PRODUCTIVITY OF AGENTS IN A CONTACT CENTER BY IMPROVING AN AUTOMATIC-SCHEDULING GENERATION IN A WORKFORCE MANAGEMENT (WFM) APPLICATION |
SANTIAGO-MERCED, FRANCIS Z |
3625 |
§101 |
Final Rejection |
— |
Pending |
Jun 06, 2022 |
| 17551902 |
SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING |
ROTARU, OCTAVIAN |
3624 |
§101§103 |
Final Rejection |
4d overdue |
Pending |
Dec 15, 2021 |
| 17515472 |
SYSTEM AND METHOD FOR IDENTIFYING TRUTHFULNESS OF A DISPOSITION IN A CONTACT CENTER |
GARCIA-GUERRA, DARLENE |
3625 |
§101§103 |
Non-Final OA |
22d |
Pending |
Oct 31, 2021 |
| 17376565 |
SYSTEM AND METHOD FOR IMPROVING QUALITY ASSURANCE PROCESS IN CONTACT CENTERS |
MANSFIELD, THOMAS L |
3624 |
§101 |
Final Rejection |
— |
Pending |
Jul 15, 2021 |
