20 pending office actions
| App # | Title | Examiner | Art Unit | Status | Filed |
|---|---|---|---|---|---|
| 19051096 | ENCODING AND DECODING TRIE DATA STRUCTURES FOR ENHANCED GENERATION OF CUSTOMER JOURNEY ANALYTICS | RICHARDSON, JAMES E | 2169 | Non-Final OA | Feb 11, 2025 |
| 19046812 | ESCALATION MANAGEMENT AND JOURNEY MINING | WAESCO, JOSEPH M | 3625 | Non-Final OA | Feb 06, 2025 |
| 19002504 | TECHNOLOGIES FOR CONFIGURABLE CACHING, DEDUPLICATION, AND RATE LIMIT HANDLING | CHAN, TRACY C | 2138 | Non-Final OA | Dec 26, 2024 |
| 18790569 | TECHNOLOGIES FOR PERFORMING ATTRIBUTE CONSTRAINED QUERIES FOR REAL-TIME EVENT FLOW VISUALIZATIONS AND ANALYTICS | ARJOMANDI, NOOSHA | 2166 | Non-Final OA | Jul 31, 2024 |
| 18757866 | VOICE CONTINUATION OVER NETWORK WITH AUDIO QUALITY DEGRADATION | ELAHEE, MD S | 2694 | Non-Final OA | Jun 28, 2024 |
| 18680582 | TECHNOLOGIES FOR OPTIMIZING SLOT ALLOCATIONS FOR WORK PLAN ASSIGNMENTS IN CONTACT CENTERS | DELICH, STEPHANIE ZAGARELLA | 3623 | Final Rejection | May 31, 2024 |
| 18661235 | SYSTEMS AND METHODS FOR COMPUTING INTENT HEALTH FOR ENHANCING CONVERSATIONAL BOTS | MANOHARAN, SHASHIDHAR SHANKAR | 2655 | Final Rejection | May 10, 2024 |
| 18659649 | ALTERNATIVE SHIFT GENERATION TECHNOLOGIES | BOND, REED MADISON | 3624 | Final Rejection | May 09, 2024 |
| 18399307 | SYSTEMS AND METHODS FOR GATHERING AGENT PERFORMANCE METRICS AND TRANSLATING METRICS TO NORMALIZED GOAL PERCENTAGES TO EVALUATE AGENT PERFORMANCE | KNIGHT, LETORIA G | 3623 | Final Rejection | Dec 28, 2023 |
| 18397589 | SOCIAL MONITORING AND ANALYTICS FOR PROACTIVE ISSUE RESOLUTION | SINGH, RUPANGINI | 3628 | Non-Final OA | Dec 27, 2023 |
| 18395462 | MULTI-OBJECTIVE SCHEDULE OPTIMIZATION IN CONTACT CENTERS UTILIZING A MIXED INTEGER PROGRAMMING (MIP) MODEL | STEWART, CRYSTOL | 3624 | Final Rejection | Dec 22, 2023 |
| 18387923 | AUTOMATED INCENTIVIZER FOR CONTACT CENTER AGENTS USING VARIABLE POINTS VALUATION | JOSEPH, TONYA S | 3628 | Non-Final OA | Nov 08, 2023 |
| 18488005 | TECHNOLOGIES FOR DYNAMIC FREQUENTLY ASKED QUESTION GENERATION AND CONTACT CENTER AGENT ASSIST INTEGRATION | KIRK, BRYAN J | 3628 | Final Rejection | Oct 16, 2023 |
| 18459352 | TECHNOLOGIES FOR LEVERAGING IMPROVED CONVERSATIONAL BOTS IN A CONTACT CENTER SYSTEM | GAY, SONIA L | 2657 | Final Rejection | Aug 31, 2023 |
| 18340677 | TECHNOLOGIES FOR CLOUD-BASED ANALYSIS AND OPTIMIZATION OF IN-PERSON ATTENDANT INTERACTIONS | ANDERSON, FOLASHADE | 3623 | Final Rejection | Jun 23, 2023 |
| 18129175 | SYSTEMS AND METHODS RELATING TO ESTIMATING LIFT IN TARGET METRICS OF CONTACT CENTERS | BAINS, SARJIT S | 3623 | Final Rejection | Mar 31, 2023 |
| 18088230 | AUTOMATIC ALTERNATIVE TEXT SUGGESTIONS FOR SPEECH RECOGNITION ENGINES OF CONTACT CENTER SYSTEMS | OGUNBIYI, OLUWADAMILOL M | 2653 | Non-Final OA | Dec 23, 2022 |
| 17874944 | TECHNOLOGIES FOR SELF-LEARNING ACTIONS FOR AN AUTOMATED CO-BROWSE SESSION | PEACH, POLINA G | 2165 | Non-Final OA | Jul 27, 2022 |
| 17742090 | SYSTEMS AND METHODS RELATING TO ARTIFICIAL INTELLIGENCE LONG-TAIL GROWTH THROUGH GIG CUSTOMER SERVICE LEVERAGE | SCHNEIDER, JOSHUA D | 3626 | Non-Final OA | May 11, 2022 |
| 17344191 | ANALYZING LEARNING CONTENT VIA AGENT PERFORMANCE METRICS | SANTIAGO-MERCED, FRANCIS Z | 3625 | Non-Final OA | Jun 10, 2021 |
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