Prosecution Insights
Prosecution Insights
23 pending office actions • 17 art units • 22 examiners • 0 of 23 (0%) have an AI response strategy ready • 35 patents granted in the last 365 days
Based on the USPTO statutory response window for each pending office action. 13 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.
Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 13 of the docket's apps have a known mailing date.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 only | 4 (17%) |
| §101 + other | 10 (43%) |
| §103 only | 9 (39%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| BOND, REED MADISON | 2 | 9.1% | +19.4% |
| JAMI, HARES | 1 | 73.1% | +29.5% |
| RICHARDSON, JAMES E | 1 | 81.4% | +31.5% |
| UTAMA, ROBERT J | 1 | 60.4% | +29.6% |
| ZENATI, AMAL S | 1 | 79.6% | +14.8% |
| NANO, SARGON N | 1 | 80.7% | -1.6% |
| TROST IV, WILLIAM GEORGE | 1 | 72.5% | -12.0% |
| ELAHEE, MD S | 1 | 79.1% | +27.0% |
| DELICH, STEPHANIE ZAGARELLA | 1 | 38.6% | +35.9% |
| JAIN, SWATI | 1 | 84.1% | +24.9% |
Cases in front of an examiner with an allow rate of 80%+ where the difficulty is Easy or Medium. The top 2 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 19051096 | ENCODING AND DECODING TRIE DATA STRUCTURES FOR ENHANCED GENERATION OF CUSTOMER JOURNEY ANALYTICS | RICHARDSON, JAMES E | 31d overdue |
| 18661261 | SYSTEMS AND METHODS RELATED TO CUSTOMER AUTHENTICATION OF INCOMING TELEPHONE CALLS FROM AGENTS | JAIN, SWATI | — |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18397589 | SOCIAL MONITORING AND ANALYTICS FOR PROACTIVE ISSUE RESOLUTION | SINGH, RUPANGINI | 44d overdue |
| 18129175 | SYSTEMS AND METHODS RELATING TO ESTIMATING LIFT IN TARGET METRICS OF CONTACT CENTERS | BAINS, SARJIT S | 38d overdue |
| 18395462 | MULTI-OBJECTIVE SCHEDULE OPTIMIZATION IN CONTACT CENTERS UTILIZING A MIXED INTEGER PROGRAMMING (MIP) MODEL | STEWART, CRYSTOL | 35d overdue |
| 17344191 | ANALYZING LEARNING CONTENT VIA AGENT PERFORMANCE METRICS | SANTIAGO-MERCED, FRANCIS Z | 18d overdue |
| 18488005 | TECHNOLOGIES FOR DYNAMIC FREQUENTLY ASKED QUESTION GENERATION AND CONTACT CENTER AGENT ASSIST INTEGRATION | KIRK, BRYAN J | 16d overdue |
| 18659649 | ALTERNATIVE SHIFT GENERATION TECHNOLOGIES | BOND, REED MADISON | 10d overdue |
| 18088230 | AUTOMATIC ALTERNATIVE TEXT SUGGESTIONS FOR SPEECH RECOGNITION ENGINES OF CONTACT CENTER SYSTEMS | OGUNBIYI, OLUWADAMILOL M | 3d overdue |
| 18680582 | TECHNOLOGIES FOR OPTIMIZING SLOT ALLOCATIONS FOR WORK PLAN ASSIGNMENTS IN CONTACT CENTERS | DELICH, STEPHANIE ZAGARELLA | 34d |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 19051096 | ENCODING AND DECODING TRIE DATA STRUCTURES FOR ENHANCED GENERATION OF CUSTOMER JOURNEY ANALYTICS | RICHARDSON, JAMES E | 31d overdue |
| 18659649 | ALTERNATIVE SHIFT GENERATION TECHNOLOGIES | BOND, REED MADISON | 10d overdue |
| 18680582 | TECHNOLOGIES FOR OPTIMIZING SLOT ALLOCATIONS FOR WORK PLAN ASSIGNMENTS IN CONTACT CENTERS | DELICH, STEPHANIE ZAGARELLA | 34d |
| 19236216 | TECHNOLOGIES RELATING TO GENERATING KNOWLEDGE BASE ANSWERS IN REAL TIME TO ASSIST AGENTS DURING LIVE INTERACTIONS | JAMI, HARES | — |
| 18962593 | AGENT TRAINING USING GENERATIVE ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING | UTAMA, ROBERT J | — |
| 18790546 | TECHNOLOGIES FOR USING PATTERN MINING TO REDUCE NOISE AND EXTRACT INSIGHTS FOR EVENT SEQUENCE VISUALIZATION | ZENATI, AMAL S | — |
| 18757866 | VOICE CONTINUATION OVER NETWORK WITH AUDIO QUALITY DEGRADATION | ELAHEE, MD S | — |
| 18661261 | SYSTEMS AND METHODS RELATED TO CUSTOMER AUTHENTICATION OF INCOMING TELEPHONE CALLS FROM AGENTS | JAIN, SWATI | — |
| Art Unit | Apps |
|---|---|
| 3624 | 3 |
| 2169 | 2 |
| 3623 | 2 |
| 3625 | 2 |
| 3628 | 2 |
| 2164 | 1 |
| 3715 | 1 |
| 2693 | 1 |
| 2443 | 1 |
| 2641 | 1 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 19236216 | TECHNOLOGIES RELATING TO GENERATING KNOWLEDGE BASE ANSWERS IN REAL TIME TO ASSIST AGENTS DURING LIVE INTERACTIONS | JAMI, HARES | 2164 | §101§102§103§112 | Non-Final OA | — | Pending | Jun 12, 2025 |
| 19051096 | ENCODING AND DECODING TRIE DATA STRUCTURES FOR ENHANCED GENERATION OF CUSTOMER JOURNEY ANALYTICS | RICHARDSON, JAMES E | 2169 | §103 | Final Rejection | 31d overdue | Pending | Feb 11, 2025 |
| 18962593 | AGENT TRAINING USING GENERATIVE ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING | UTAMA, ROBERT J | 3715 | §103 | Non-Final OA | — | Pending | Nov 27, 2024 |
| 18790546 | TECHNOLOGIES FOR USING PATTERN MINING TO REDUCE NOISE AND EXTRACT INSIGHTS FOR EVENT SEQUENCE VISUALIZATION | ZENATI, AMAL S | 2693 | §103 | Non-Final OA | — | Pending | Jul 31, 2024 |
| 18790167 | TECHNOLOGIES RELATED TO MUTE FUNCTIONALITY IN TEXT-BASED MESSAGING APPLICATIONS | NANO, SARGON N | 2443 | §101§103 | Non-Final OA | — | Pending | Jul 31, 2024 |
| 18784009 | ENTITY VERIFICATION AND PROVIDING CALL INTENT ON INBOUND MOBILE DEVICE COMMUNICATIONS | TROST IV, WILLIAM GEORGE | 2641 | §103 | Non-Final OA | — | Pending | Jul 25, 2024 |
| 18757866 | VOICE CONTINUATION OVER NETWORK WITH AUDIO QUALITY DEGRADATION | ELAHEE, MD S | 2694 | §103 | Non-Final OA | — | Pending | Jun 28, 2024 |
| 18680582 | TECHNOLOGIES FOR OPTIMIZING SLOT ALLOCATIONS FOR WORK PLAN ASSIGNMENTS IN CONTACT CENTERS | DELICH, STEPHANIE ZAGARELLA | 3623 | §101§103 | Non-Final OA | 34d | Pending | May 31, 2024 |
| 18661261 | SYSTEMS AND METHODS RELATED TO CUSTOMER AUTHENTICATION OF INCOMING TELEPHONE CALLS FROM AGENTS | JAIN, SWATI | 2649 | §103 | Non-Final OA | — | Pending | May 10, 2024 |
| 18659649 | ALTERNATIVE SHIFT GENERATION TECHNOLOGIES | BOND, REED MADISON | 3624 | §101§103 | Non-Final OA | 10d overdue | Pending | May 09, 2024 |
| 18597521 | MODELING AGENT WORK ATTRIBUTES FOR IMPROVED AGENT SCHEDULING IN A CONTACT CENTER | GURSKI, AMANDA KAREN | 3625 | §101 | Non-Final OA | 39d | Pending | Mar 06, 2024 |
| 18397589 | SOCIAL MONITORING AND ANALYTICS FOR PROACTIVE ISSUE RESOLUTION | SINGH, RUPANGINI | 3628 | §101§112 | Final Rejection | 44d overdue | Pending | Dec 27, 2023 |
| 18395468 | HEURISTIC-BASED APPROACH TO MULTI-OBJECTIVE SCHEDULE OPTIMIZATION IN CONTACT CENTERS | BOND, REED MADISON | 3624 | §101§103 | Non-Final OA | — | Pending | Dec 22, 2023 |
| 18395462 | MULTI-OBJECTIVE SCHEDULE OPTIMIZATION IN CONTACT CENTERS UTILIZING A MIXED INTEGER PROGRAMMING (MIP) MODEL | STEWART, CRYSTOL | 3624 | §101§103 | Non-Final OA | 35d overdue | Pending | Dec 22, 2023 |
| 18488005 | TECHNOLOGIES FOR DYNAMIC FREQUENTLY ASKED QUESTION GENERATION AND CONTACT CENTER AGENT ASSIST INTEGRATION | KIRK, BRYAN J | 3628 | §101 | Non-Final OA | 16d overdue | Pending | Oct 16, 2023 |
| 18471512 | TECHNOLOGIES FOR ANALYSIS AND BROADCAST STREAMING IN CONTACT CENTERS TO REDUCE SYSTEM LOADS IN HIGH VOLUME CONTEXTS | YESILDAG, LAURA G | 3600 | §101§103 | Final Rejection | — | Pending | Sep 21, 2023 |
| 18129175 | SYSTEMS AND METHODS RELATING TO ESTIMATING LIFT IN TARGET METRICS OF CONTACT CENTERS | BAINS, SARJIT S | 3623 | §101 | Non-Final OA | 38d overdue | Pending | Mar 31, 2023 |
| 18104118 | TECHNOLOGIES FOR IMPLICIT FEEDBACK USING MULTI-FACTOR BEHAVIOR MONITORING | MAUNI, HUMAIRA ZAHIN | 2141 | §101§103§112 | Non-Final OA | 56d | Pending | Jan 31, 2023 |
| 18088230 | AUTOMATIC ALTERNATIVE TEXT SUGGESTIONS FOR SPEECH RECOGNITION ENGINES OF CONTACT CENTER SYSTEMS | OGUNBIYI, OLUWADAMILOL M | 2653 | §101§103 | Final Rejection | 3d overdue | Pending | Dec 23, 2022 |
| 17874944 | TECHNOLOGIES FOR SELF-LEARNING ACTIONS FOR AN AUTOMATED CO-BROWSE SESSION | PEACH, POLINA G | 2165 | §103 | Final Rejection | 14d | Pending | Jul 27, 2022 |
| 17557580 | SYSTEMS AND METHODS RELATED TO APPLIED ANOMALY DETECTION AND CONTACT CENTER COMPUTING ENVIRONMENTS | ELIAS, EARL L | 2169 | §103 | Non-Final OA | — | Pending | Dec 21, 2021 |
| 17344191 | ANALYZING LEARNING CONTENT VIA AGENT PERFORMANCE METRICS | SANTIAGO-MERCED, FRANCIS Z | 3625 | §101 | Final Rejection | 18d overdue | Pending | Jun 10, 2021 |
| 17084559 | SYSTEMS AND METHODS RELATED TO THE UTILIZATION, MAINTENANCE, AND PROTECTION OF PERSONAL DATA BY CUSTOMERS | WHITAKER, ANDREW B | 3629 | §103 | Final Rejection | 30d | Pending | Oct 29, 2020 |
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