Technology areas: Computing & Software • Networking & Security
41 pending office actions • 31 art units • 36 examiners • 0 of 41 (0%) have an AI response strategy ready • 35 patents granted in the last 365 days
Twilio Inc. has 45 pending office actions in Networking & Security. The docket involves 40 distinct examiners and 33 distinct art units, indicating extensive dispersion across both examination personnel and technical groupings.
CHOI, YUK TING is the busiest examiner, with 2 pending matters. That examiner represents only a limited concentration within a docket otherwise spread across many assignments, so portfolio planning should not depend on a single examiner strategy.
The difference between pending matters, examiners, and art units indicates some overlap within technical groups, while many matters remain separately assigned. Counsel should organize the docket by technical issue and art unit, then maintain examiner-specific records for claim construction, cited art, and response posture.
The size and distribution of the docket support formal coordination practices. Consistent claim terminology, centralized issue tracking, and periodic review of related prosecution positions can help identify reusable arguments while preserving the independence required for each examination record.
Based on the USPTO statutory response window for each pending office action. 7 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.
Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 7 of the docket's apps have a known mailing date.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 + other | 12 (29%) |
| §103 only | 14 (34%) |
| §102 only | 1 (2%) |
| §112 only | 1 (2%) |
| Double-patenting only | 1 (2%) |
| Double-patenting + other | 2 (5%) |
| Multi-statute (no §101) | 9 (22%) |
| No statute on record | 1 (2%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| CHOI, YUK TING | 2 | 71.5% | +36.4% |
| NANO, SARGON N | 2 | 80.8% | -1.5% |
| BLAIR, DOUGLAS B | 2 | 72.5% | +7.9% |
| LEE, PHILIP C | 2 | 77.3% | +20.4% |
| PULLIAS, JESSE SCOTT | 2 | 82.6% | +12.4% |
| BOUTAH, ALINA A | 1 | 89.8% | +9.4% |
| JEAN GILLES, JUDE | 1 | 92.8% | +2.5% |
| KIM, PAUL | 1 | 73.0% | +19.9% |
| LEE, JENNIFER V | 1 | 24.9% | +39.1% |
| NGUYEN, MINH CHAU | 1 | 83.2% | +8.2% |
Cases in front of an examiner with an allow rate of 80%+ where the difficulty is Easy or Medium. The top 2 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 19007077 | SYSTEM AND METHOD FOR MULTI-CHANNEL GROUP COMMUNICATIONS | NANO, SARGON N | — |
| 18999424 | CUSTOMIZABLE CLOUD-BASED SOFTWARE PLATFORM | NGUYEN, MINH CHAU | — |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18933341 | MULTI-CHANNEL MESSAGE EXCHANGE SYSTEM | MITROS, ANNA MAE | 3d overdue |
| 18441838 | ASYNCHRONOUS GENERATION AND PRESENTATION OF CUSTOMER PROFILE SUMMARIES VIA A DIGITAL ENGAGEMENT SERVICE | PRATT, EHRIN LARMONT | 2d overdue |
| 18191359 | GROUPING CONTACTS USING TIERED WAREHOUSE LEVELS | BAKER, IRENE H | 7d |
| 18115931 | MESSAGE-TRANSMITTAL STRATEGY OPTIMIZATION | DAGNEW, SABA | 27d |
| 17989291 | SYSTEM AND METHOD FOR A MEDIA INTELLIGENCE PLATFORM | LEE, PHILIP C | 36d |
| 19020087 | METHOD, SYSTEM, AND COMPUTER-READABLE MEDIA FOR MESSAGE EXCHANGE BASED ON BIDS, QUALITY SCORES, AND COST | LEE, JENNIFER V | 41d |
| 19169538 | PROGRAMMABLE DATA LAYER FOR GRAPHICAL USER INTERFACES | CHOI, YUK TING | — |
| 19095382 | DYNAMICALLY DISTRIBUTING MESSAGING RESOURCES IN SOFTWARE AS A SERVICE MESSAGING PLATFORM | BOUTAH, ALINA A | — |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 17989291 | SYSTEM AND METHOD FOR A MEDIA INTELLIGENCE PLATFORM | LEE, PHILIP C | 36d |
| 19020087 | METHOD, SYSTEM, AND COMPUTER-READABLE MEDIA FOR MESSAGE EXCHANGE BASED ON BIDS, QUALITY SCORES, AND COST | LEE, JENNIFER V | 41d |
| 19169580 | AN AGENT PRESENCE SERVICE FOR A CLOUD-BASED CUSTOMER INTERACTION SYSTEM | CHOI, YUK TING | — |
| 19169538 | PROGRAMMABLE DATA LAYER FOR GRAPHICAL USER INTERFACES | CHOI, YUK TING | — |
| 19092686 | DATA LOADING AND MANAGEMENT | KIM, PAUL | — |
| 18977342 | SYSTEM AND METHOD FOR A MEDIA INTELLIGENCE PLATFORM | LEE, PHILIP C | — |
| 18977366 | TRANSITION-DRIVEN TRANSCRIPT SEARCH | PULLIAS, JESSE SCOTT | — |
| 18922970 | TRANSITION-DRIVEN TRANSCRIPT SEARCH | PULLIAS, JESSE SCOTT | — |
| Art Unit | Apps |
|---|---|
| 2454 | 3 |
| 2164 | 2 |
| 2459 | 2 |
| 2152 | 2 |
| 2443 | 2 |
| 2655 | 2 |
| 2196 | 2 |
| 2458 | 1 |
| 3688 | 1 |
| 2693 | 1 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 19169580 | AN AGENT PRESENCE SERVICE FOR A CLOUD-BASED CUSTOMER INTERACTION SYSTEM | CHOI, YUK TING | 2164 | §103 | Final Rejection | — | Pending | Apr 03, 2025 |
| 19169538 | PROGRAMMABLE DATA LAYER FOR GRAPHICAL USER INTERFACES | CHOI, YUK TING | 2164 | §101§102§103 | Final Rejection | — | Pending | Apr 03, 2025 |
| 19095382 | DYNAMICALLY DISTRIBUTING MESSAGING RESOURCES IN SOFTWARE AS A SERVICE MESSAGING PLATFORM | BOUTAH, ALINA A | 2458 | §103§112Other | Non-Final OA | — | Pending | Mar 31, 2025 |
| 19095837 | OPTIMIZED MESSAGE ROUTING BY COMMUNICATION SERVICES PLATFORM | JEAN GILLES, JUDE | 2459 | §102§103Other | Non-Final OA | — | Pending | Mar 31, 2025 |
| 19092686 | DATA LOADING AND MANAGEMENT | KIM, PAUL | 2152 | §101§103 | Non-Final OA | — | Pending | Mar 27, 2025 |
| 19020087 | METHOD, SYSTEM, AND COMPUTER-READABLE MEDIA FOR MESSAGE EXCHANGE BASED ON BIDS, QUALITY SCORES, AND COST | LEE, JENNIFER V | 3688 | §101§103 | Non-Final OA | 41d | Pending | Jan 14, 2025 |
| 19007130 | SYSTEM AND METHOD FOR MULTI-CHANNEL GROUP COMMUNICATIONS | NANO, SARGON N | 2443 | §103§112 | Non-Final OA | — | Pending | Dec 31, 2024 |
| 19007077 | SYSTEM AND METHOD FOR MULTI-CHANNEL GROUP COMMUNICATIONS | NANO, SARGON N | 2443 | §103DP | Non-Final OA | — | Pending | Dec 31, 2024 |
| 18999424 | CUSTOMIZABLE CLOUD-BASED SOFTWARE PLATFORM | NGUYEN, MINH CHAU | 2459 | DP | Final Rejection | — | Pending | Dec 23, 2024 |
| 18999523 | SYSTEM AND METHOD FOR MANAGING MEDIA AND SIGNALING IN A COMMUNICATION PLATFORM | BLAIR, DOUGLAS B | 2454 | §102§103§112 | Non-Final OA | — | Pending | Dec 23, 2024 |
| 19000261 | SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION | POPE, KHARYE | 2693 | §103Other | Non-Final OA | — | Pending | Dec 23, 2024 |
| 19000360 | Programmable Voice Extension Framework | DU, ZONGHUA A | 2444 | §103 | Final Rejection | — | Pending | Dec 23, 2024 |
| 18989950 | TELEPHONY WEB EVENT SYSTEM AND METHOD | O CONNOR, BRIAN T | 2465 | §103 | Non-Final OA | — | Pending | Dec 20, 2024 |
| 18985751 | SYSTEM AND METHOD FOR PROCESSING TELEPHONY SESSIONS | THOMPSON, JR, OTIS L | 2477 | §102§103 | Non-Final OA | — | Pending | Dec 18, 2024 |
| 18977342 | SYSTEM AND METHOD FOR A MEDIA INTELLIGENCE PLATFORM | LEE, PHILIP C | — | §103 | Final Rejection | — | Pending | Dec 11, 2024 |
| 18977366 | TRANSITION-DRIVEN TRANSCRIPT SEARCH | PULLIAS, JESSE SCOTT | 2655 | §101§102§103DP | Non-Final OA | — | Pending | Dec 11, 2024 |
| 18959161 | SELECTING CHANNELS AND SENDERS FOR COMMUNICATION SERVICES PLATFORMS | JOSHI, SURAJ M | 2447 | §112 | Final Rejection | — | Pending | Nov 25, 2024 |
| 18950963 | ANOMALY DETECTION SYSTEM AND METHODS | YE, ZI | 2455 | §103 | Final Rejection | — | Pending | Nov 18, 2024 |
| 18933341 | MULTI-CHANNEL MESSAGE EXCHANGE SYSTEM | MITROS, ANNA MAE | 3689 | §101§103 | Final Rejection | 3d overdue | Pending | Oct 31, 2024 |
| 18931655 | SYSTEM AND METHOD FOR PROVIDING COMMUNICATION PLATFORM METADATA | NGUYEN, THAI | — | §103 | Non-Final OA | — | Pending | Oct 30, 2024 |
| 18922970 | TRANSITION-DRIVEN TRANSCRIPT SEARCH | PULLIAS, JESSE SCOTT | 2655 | §101§102§103 | Final Rejection | — | Pending | Oct 22, 2024 |
| 18909011 | SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION | OSMAN, RAMY M | 2457 | §103 | Final Rejection | 22d | Pending | Oct 08, 2024 |
| 18905595 | TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS | HASHEM, LISA | 2692 | Other | Non-Final OA | — | Pending | Oct 03, 2024 |
| 18889897 | IDENTIFICATION AND PRESENTATION OF PHONE NUMBERS WITH GEOGRAPHICAL CONTEXT | PHAM, KHANH B | 2166 | §103 | Non-Final OA | — | Pending | Sep 19, 2024 |
| 18885838 | DUAL CHANNEL CONFERENCE RECORDINGS | KATSIKIS, KOSTAS J | 2453 | §103 | Final Rejection | — | Pending | Sep 16, 2024 |
| 18781887 | SYSTEM AND METHOD FOR SIGNALING THROUGH DATA STORAGE | UNG, LANNY N | 2197 | §103 | Non-Final OA | — | Pending | Jul 23, 2024 |
| 18754624 | AUTOMATED SOFTWARE DEVELOPMENT WORKFLOWS VIA MULTI-AGENT COMPUTATIONAL FRAMEWORK | BUI, HANH THI MINH | 2192 | §101§112 | Non-Final OA | — | Pending | Jun 26, 2024 |
| 18667755 | REAL-TIME COMPUTATIONAL KERNEL | DO, CHAT C | 2193 | §101§102§103§112 | Non-Final OA | — | Pending | May 17, 2024 |
| 18667651 | MODIFYING SOFTWARE MODULES USING A DECLARATIVE APPLICATION PROGRAMMING INTERFACE | LU, KEVIN X | 2199 | §103§112 | Non-Final OA | — | Pending | May 17, 2024 |
| 18658473 | SYSTEM AND METHOD FOR MANAGING CONCURRENT EVENTS | CAO, DIEM K | 2196 | §102DP | Non-Final OA | — | Pending | May 08, 2024 |
| 18626612 | PREDICTING USER INTERACTION WITH COMMUNICATIONS | EISNER, RONALD | 2644 | §103 | Non-Final OA | — | Pending | Apr 04, 2024 |
| 18625906 | SYSTEM AND METHOD FOR MANAGING MEDIA AND SIGNALING IN A COMMUNICATION PLATFORM | BLAIR, DOUGLAS B | 2454 | §103§112Other | Final Rejection | — | Pending | Apr 03, 2024 |
| 18441838 | ASYNCHRONOUS GENERATION AND PRESENTATION OF CUSTOMER PROFILE SUMMARIES VIA A DIGITAL ENGAGEMENT SERVICE | PRATT, EHRIN LARMONT | 3629 | §101§103 | Final Rejection | 2d overdue | Pending | Feb 14, 2024 |
| 18400924 | GENERATION AND MANAGEMENT OF COMMUNICATION WORKFLOWS USING EVEN FILTER | ZIMMERMAN, JEFFREY P | 3628 | §101§102§103 | Final Rejection | — | Pending | Dec 29, 2023 |
| 18400934 | GENERATION AND MANAGEMENT OF COMMUNICATION WORKFLOWS USING PROFILE STATE CONSISTENCY APPROACH | KIM, SISLEY NAHYUN | 2196 | §102 | Final Rejection | — | Pending | Dec 29, 2023 |
| 18510982 | INTELLIGENT ANOMALY DETECTION AND RECOMMENDATION SYSTEMS | MOISE, EMMANUEL LIONEL | 2400 | §101§103 | Final Rejection | — | Pending | Nov 16, 2023 |
| 18208593 | SECURING DATA IN MULTITENANT ENVIRONMENT | NOEL, LYDIA LOUIS-FILS | 2437 | §103 | Non-Final OA | — | Pending | Jun 12, 2023 |
| 18198657 | PROGRAMMABLE CONNECTORS FOR ACCESSING PROFILE DATA | ALLEN, BRITTANY N | 2169 | §103 | Final Rejection | — | Pending | May 17, 2023 |
| 18191359 | GROUPING CONTACTS USING TIERED WAREHOUSE LEVELS | BAKER, IRENE H | 2152 | §103§112 | Non-Final OA | 7d | Pending | Mar 28, 2023 |
| 18115931 | MESSAGE-TRANSMITTAL STRATEGY OPTIMIZATION | DAGNEW, SABA | 3621 | §101§103Other | Non-Final OA | 27d | Pending | Mar 01, 2023 |
| 17989291 | SYSTEM AND METHOD FOR A MEDIA INTELLIGENCE PLATFORM | LEE, PHILIP C | 2454 | §102§103 | Final Rejection | 36d | Pending | Nov 17, 2022 |
IP Author helps IP teams respond to office actions faster with AI-generated responses, examiner analytics, and prosecution intelligence.
Start Free TrialTwilio Inc. has 41 pending office actions as of October 2026, spread across 31 art units and 36 examiners.
Yuk Ting Choi has the most, with 2 of Twilio Inc.'s pending office actions.
Mostly Networking & Security (USPTO Tech Center 2400), based on where its pending office actions are examined.
