Prosecution Insights
Last updated: May 29, 2026

Twilio Inc.

28 pending office actions • 24 art units • 26 examiners • 0 of 28 (0%) have an AI response strategy ready • 34 patents granted in the last 365 days

Portfolio Summary

28
Total Pending OAs
14
Non-Final OAs
14
Final Rejections
0
Advisory / Quayle

Response Deadline Pressure

Based on the USPTO statutory response window for each pending office action. 28 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.

10
Overdue
2
Due this week
10
Due this month
5
Due in next 60 days
1
Due later

Deadline Fire Line

Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 28 of the docket's apps have a known mailing date.

-30dToday30d60d90d120d
Overdue (10)Due ≤ 7 days (2)Due ≤ 30 days (10)Due ≤ 60 days (5)Due later (1)

Case Difficulty Mix

Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.

1
Hard (4%)
23
Medium (82%)
0
Easy (0%)
4
Unknown (14%)

Rejection Statute Mix

BucketCases
§101 only1 (4%)
§103 only21 (75%)
§102 only2 (7%)
No statute on record4 (14%)

Industry Mix

How the docket's pending cases split across USPTO tech-center bands.

0
Life Sciences
0% of docket
16
Information Tech
57% of docket
3
Communications
11% of docket
0
Semiconductors
0% of docket
9
Mechanical / Eng
32% of docket
0
Business / Other
0% of docket

Time-on-OA Estimate

Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.

280 h
Manual time on pending OAs
56 h
Time saved (low, 20%)
98 h
Time saved (mid, 35%)
2.5 wks
FTE-weeks freed (mid)

Top Examiners on this docket

ExaminerApps on this docketAllow rateInterview lift
DAGNEW, SABA 3 37.6% +17.7%
LEE, JENNIFER V 1 25.5% +40.4%
WON, MICHAEL YOUNG 1 79.8% +29.1%
MITROS, ANNA MAE 1 37.2% +49.5%
MINCEY, JERMAINE A 1 56.8% +41.2%
OSMAN, RAMY M 1 79.1% -9.4%
MCNALLY, MICHAEL S 1 89.7% +8.7%
VIG, NARESH 1 36.9% +43.9%
SIDDO, IBRAHIM 1 83.9% +13.1%
ZAIDI, SYED A 1 81.8% +12.7%

Quick Wins (1)

Cases in front of an examiner with an allow rate of 80%+ where the difficulty is Easy or Medium. The top 1 ordered by deadline are shown.

App #TitleExaminerDue in
18759009 USER CONSENT MANAGEMENT AND COORDINATION ZAIDI, SYED A 19d

Hard Cases (2)

Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 2 ordered by deadline are shown.

App #TitleExaminerDue in
19020087 METHOD, SYSTEM, AND COMPUTER-READABLE MEDIA FOR MESSAGE EXCHANGE BASED ON BIDS, QUALITY SCORES, AND COST LEE, JENNIFER V 41d
18439050 Predictive Traits JARRETT, SCOTT L 70d

Interview Candidates (10)

Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.

App #TitleExaminerDue in
18933341 MULTI-CHANNEL MESSAGE EXCHANGE SYSTEM MITROS, ANNA MAE 3d overdue
18813973 GENERATIVE JOURNEYS VIG, NARESH 1d overdue
18910927 DATA GRAPH CHANGE DETECTION USING EVENT EMITTERS MINCEY, JERMAINE A 12d
18946271 SYSTEM AND METHOD FOR PROVIDING A MICRO-SERVICES COMMUNICATION PLATFORM WON, MICHAEL YOUNG 14d
18784206 TOOL FOR CATEGORIZING AND EXTRACTING DATA FROM AUDIO CONVERSATIONS SIDDO, IBRAHIM 16d
18759009 USER CONSENT MANAGEMENT AND COORDINATION ZAIDI, SYED A 19d
18115931 MESSAGE-TRANSMITTAL STRATEGY OPTIMIZATION DAGNEW, SABA 27d
18984253 MESSAGE TRANSMITTAL STRATEGY OPTIMIZATION DAGNEW, SABA 34d

Top Art Units

Art UnitApps
3621 3
2432 2
3628 2
3688 1
2443 1
3689 1
2159 1
2457 1
3622 1
2681 1

Pending Office Actions

App #TitleExaminerArt UnitStatutesStatusDue inAIFiled
19020087 METHOD, SYSTEM, AND COMPUTER-READABLE MEDIA FOR MESSAGE EXCHANGE BASED ON BIDS, QUALITY SCORES, AND COST LEE, JENNIFER V 3688 §103 Final Rejection 41d Pending Jan 14, 2025
18984253 MESSAGE TRANSMITTAL STRATEGY OPTIMIZATION DAGNEW, SABA 3621 §103 Final Rejection 34d Pending Dec 17, 2024
18984244 MESSAGE TRANSMITTAL STRATEGY OPTIMIZATION DAGNEW, SABA 3621 §103 Final Rejection 34d Pending Dec 17, 2024
18946271 SYSTEM AND METHOD FOR PROVIDING A MICRO-SERVICES COMMUNICATION PLATFORM WON, MICHAEL YOUNG 2443 §103 Non-Final OA 14d Pending Nov 13, 2024
18933341 MULTI-CHANNEL MESSAGE EXCHANGE SYSTEM MITROS, ANNA MAE 3689 §103 Non-Final OA 3d overdue Pending Oct 31, 2024
18910927 DATA GRAPH CHANGE DETECTION USING EVENT EMITTERS MINCEY, JERMAINE A 2159 §103 Final Rejection 12d Pending Oct 09, 2024
18909011 SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION OSMAN, RAMY M 2457 §103 Non-Final OA 22d Pending Oct 08, 2024
18818192 METHOD AND SYSTEM FOR APPLYING DATA RETENTION POLICIES IN A COMPUTING PLATFORM MCNALLY, MICHAEL S 2432 Other Non-Final OA 59d overdue Pending Aug 28, 2024
18813973 GENERATIVE JOURNEYS VIG, NARESH 3622 §103 Final Rejection 1d overdue Pending Aug 23, 2024
18784206 TOOL FOR CATEGORIZING AND EXTRACTING DATA FROM AUDIO CONVERSATIONS SIDDO, IBRAHIM 2681 Other Non-Final OA 16d Pending Jul 25, 2024
18759009 USER CONSENT MANAGEMENT AND COORDINATION ZAIDI, SYED A 2432 §102 Final Rejection 19d Pending Jun 28, 2024
18758820 GENERATION AND MANAGEMENT OF COMMUNICATION WORKFLOWS USING TACIT WORKFLOWS ELCHANTI, ZEINA 3628 §103 Final Rejection 8d Pending Jun 28, 2024
18667678 EVENT-BASED AGGREGATIONS TRAN, ANHTAI V 2168 §103 Non-Final OA 28d Pending May 17, 2024
18639825 MULTI-JURISDICTIONAL ENDPOINT ALLOCATION COMPLIANCE WHIPPLE, BRIAN P 2447 Other Final Rejection 6d Pending Apr 18, 2024
18617085 OMNI-CHANNEL ADAPTER RASHID, ISHRAT 2459 §103 Final Rejection 128d overdue Pending Mar 26, 2024
18439050 Predictive Traits JARRETT, SCOTT L 3625 §101 Non-Final OA 70d Pending Feb 12, 2024
18542300 SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE DEANE JR, WILLIAM J 2693 Other Non-Final OA 23d overdue Pending Dec 15, 2023
18467381 AUTOMATED SECURITY MONITORING OF ONLINE AGENT-CUSTOMER INTERACTIONS USING MACHINE LEARNING GODBOLD, DAVID GARRISON 3628 §103 Non-Final OA 30d overdue Pending Sep 14, 2023
18198808 MANAGEMENT CONTROL PLANE FOR INSTANCE OF AN OMNICHANNEL CLOUD-BASED CONTACT CENTER HOANG, PHUONG N 2194 §103 Non-Final OA 78d overdue Pending May 17, 2023
18191323 SYSTEM AND METHOD FOR MONITORING ACCOUNT USAGE ON A PLATFORM KELLEY, STEVEN SHAUN 2646 §103 Final Rejection 34d Pending Mar 28, 2023
18191359 GROUPING CONTACTS USING TIERED WAREHOUSE LEVELS BAKER, IRENE H 2152 §103 Final Rejection 7d Pending Mar 28, 2023
18115931 MESSAGE-TRANSMITTAL STRATEGY OPTIMIZATION DAGNEW, SABA 3621 §103 Final Rejection 27d Pending Mar 01, 2023
18090482 ADDING THEME-BASED CONTENT TO MESSAGES USING ARTIFICIAL INTELLIGENCE KHAN, SHAHID K 2146 §103 Non-Final OA 17d overdue Pending Dec 28, 2022
18067462 MAPPING TOOLKIT FOR DESTINATION ACTIONS TONG, JUSTIN CHE-CHUN 2196 §102 Final Rejection 26d Pending Dec 16, 2022
17989291 SYSTEM AND METHOD FOR A MEDIA INTELLIGENCE PLATFORM LEE, PHILIP C 2454 §103 Non-Final OA 36d Pending Nov 17, 2022
17865852 CROSS-APPLICATION COMMUNICATION MANAGEMENT HARLEY, JASON A 2468 §103 Final Rejection 20d Pending Jul 15, 2022
17643960 VERIFICATION PUSH NOTIFICATIONS THROUGH WEB-BROWSER NOEL, LYDIA LOUIS-FILS 2437 §103 Non-Final OA 15d overdue Pending Dec 13, 2021
17305049 SYSTEM AND METHOD FOR ENABLING REAL-TIME EVENTING RECEK, JASON D 2458 §103 Non-Final OA 45d overdue Pending Jun 29, 2021

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