Prosecution Insights
Prosecution Insights
Technology areas: Computing & Software • Networking & Security
43 pending office actions • 21 art units • 37 examiners • 0 of 43 (0%) have an AI response strategy ready • 38 patents granted in the last 365 days
Twilio Inc. maintains a large portfolio with 41 pending office actions, primarily focused in the Networking & Security technology area. These actions are distributed across 37 distinct examiners, which indicates a very broad range of individual perspectives and examination styles. This extensive workload is spread across 21 distinct art units, reflecting the diverse technical sub-sectors and complex infrastructure underlying the company's networking innovations.
CHOI, YUK TING is identified as the busiest examiner, currently managing 2 pending office actions. This represents a very small fraction of the 41 pending office actions, as the vast majority of the 37 distinct examiners are handling only a single matter each. The high count of 21 distinct art units suggests that Twilio's patent strategy involves navigating a wide array of specialized technical groups. This requires a highly versatile approach to prosecution to manage the varied requirements of dozens of examiners and departments.
Based on the USPTO statutory response window for each pending office action. 7 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.
Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 7 of the docket's apps have a known mailing date.
Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.
| Bucket | Cases |
|---|---|
| §101 + other | 11 (26%) |
| §103 only | 14 (33%) |
| §102 only | 2 (5%) |
| §112 only | 1 (2%) |
| Double-patenting only | 2 (5%) |
| Double-patenting + other | 3 (7%) |
| Multi-statute (no §101) | 9 (21%) |
| No statute on record | 1 (2%) |
How the docket's pending cases split across USPTO tech-center bands.
Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.
| Examiner | Apps on this docket | Allow rate | Interview lift |
|---|---|---|---|
| NANO, SARGON N | 3 | 80.8% | -1.4% |
| CHOI, YUK TING | 2 | 71.5% | +36.4% |
| WON, MICHAEL YOUNG | 2 | 80.0% | +28.5% |
| DU, ZONGHUA A | 2 | 59.0% | +42.1% |
| PULLIAS, JESSE SCOTT | 2 | 82.6% | +12.5% |
| JEAN GILLES, JUDE | 1 | 92.8% | +2.5% |
| BOUTAH, ALINA A | 1 | 89.8% | +9.3% |
| HAJ SAID, FADI | 1 | 79.2% | +19.7% |
| KIM, PAUL | 1 | 73.0% | +19.9% |
| DAVIS, ZACHARY A | 1 | 53.4% | +21.6% |
Cases in front of an examiner with an allow rate of 80%+ where the difficulty is Easy or Medium. The top 2 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18946271 | SYSTEM AND METHOD FOR PROVIDING A MICRO-SERVICES COMMUNICATION PLATFORM | WON, MICHAEL YOUNG | 14d |
| 19007077 | SYSTEM AND METHOD FOR MULTI-CHANNEL GROUP COMMUNICATIONS | NANO, SARGON N | — |
Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18933341 | MULTI-CHANNEL MESSAGE EXCHANGE SYSTEM | MITROS, ANNA MAE | 3d overdue |
| 18191359 | GROUPING CONTACTS USING TIERED WAREHOUSE LEVELS | BAKER, IRENE H | 7d |
| 17989291 | SYSTEM AND METHOD FOR A MEDIA INTELLIGENCE PLATFORM | LEE, PHILIP C | 36d |
| 19169538 | PROGRAMMABLE DATA LAYER FOR GRAPHICAL USER INTERFACES | CHOI, YUK TING | — |
| 19095837 | OPTIMIZED MESSAGE ROUTING BY COMMUNICATION SERVICES PLATFORM | JEAN GILLES, JUDE | — |
| 19095382 | DYNAMICALLY DISTRIBUTING MESSAGING RESOURCES IN SOFTWARE AS A SERVICE MESSAGING PLATFORM | BOUTAH, ALINA A | — |
| 19092686 | DATA LOADING AND MANAGEMENT | KIM, PAUL | — |
| 19084421 | UPDATE COMPLIANCE INFORMATION WHILE IN PROVISIONAL STATE | COUSINS, JOSEPH M | — |
Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.
| App # | Title | Examiner | Due in |
|---|---|---|---|
| 18946271 | SYSTEM AND METHOD FOR PROVIDING A MICRO-SERVICES COMMUNICATION PLATFORM | WON, MICHAEL YOUNG | 14d |
| 19169580 | AN AGENT PRESENCE SERVICE FOR A CLOUD-BASED CUSTOMER INTERACTION SYSTEM | CHOI, YUK TING | — |
| 19169538 | PROGRAMMABLE DATA LAYER FOR GRAPHICAL USER INTERFACES | CHOI, YUK TING | — |
| 19095483 | ROLE-BASED ACCESS CONTROL SYSTEM FOR MANAGING ACCESS TO RESOURCES | HAJ SAID, FADI | — |
| 19092686 | DATA LOADING AND MANAGEMENT | KIM, PAUL | — |
| 19089841 | FRAMEWORK FOR AUTOMATED PENETRATION TESTING | DAVIS, ZACHARY A | — |
| 19064568 | TRANSFERRING MESSAGING CONVERSATIONS BETWEEN USER ACCOUNTS USING A SOFTWARE AS A SERVICE PLATFORM | WON, MICHAEL YOUNG | — |
| 19000360 | Programmable Voice Extension Framework | DU, ZONGHUA A | — |
| Art Unit | Apps |
|---|---|
| 2164 | 2 |
| 2152 | 2 |
| 2444 | 2 |
| 2196 | 2 |
| 2459 | 1 |
| 2447 | 1 |
| 2655 | 1 |
| 2455 | 1 |
| 2443 | 1 |
| 3689 | 1 |
| App # | Title | Examiner | Art Unit | Statutes | Status | Due in | AI | Filed |
|---|---|---|---|---|---|---|---|---|
| 19169580 | AN AGENT PRESENCE SERVICE FOR A CLOUD-BASED CUSTOMER INTERACTION SYSTEM | CHOI, YUK TING | 2164 | §103 | Final Rejection | — | Pending | Apr 03, 2025 |
| 19169538 | PROGRAMMABLE DATA LAYER FOR GRAPHICAL USER INTERFACES | CHOI, YUK TING | 2164 | §101§102§103 | Final Rejection | — | Pending | Apr 03, 2025 |
| 19095837 | OPTIMIZED MESSAGE ROUTING BY COMMUNICATION SERVICES PLATFORM | JEAN GILLES, JUDE | — | §102§103Other | Non-Final OA | — | Pending | Mar 31, 2025 |
| 19095382 | DYNAMICALLY DISTRIBUTING MESSAGING RESOURCES IN SOFTWARE AS A SERVICE MESSAGING PLATFORM | BOUTAH, ALINA A | — | §103§112Other | Non-Final OA | — | Pending | Mar 31, 2025 |
| 19095483 | ROLE-BASED ACCESS CONTROL SYSTEM FOR MANAGING ACCESS TO RESOURCES | HAJ SAID, FADI | — | DP | Non-Final OA | — | Pending | Mar 31, 2025 |
| 19092686 | DATA LOADING AND MANAGEMENT | KIM, PAUL | 2152 | §101§103 | Non-Final OA | — | Pending | Mar 27, 2025 |
| 19089841 | FRAMEWORK FOR AUTOMATED PENETRATION TESTING | DAVIS, ZACHARY A | — | §102Other | Non-Final OA | — | Pending | Mar 25, 2025 |
| 19084421 | UPDATE COMPLIANCE INFORMATION WHILE IN PROVISIONAL STATE | COUSINS, JOSEPH M | — | §102§112 | Non-Final OA | — | Pending | Mar 19, 2025 |
| 19064568 | TRANSFERRING MESSAGING CONVERSATIONS BETWEEN USER ACCOUNTS USING A SOFTWARE AS A SERVICE PLATFORM | WON, MICHAEL YOUNG | — | §102§103 | Non-Final OA | — | Pending | Feb 26, 2025 |
| 19007077 | SYSTEM AND METHOD FOR MULTI-CHANNEL GROUP COMMUNICATIONS | NANO, SARGON N | — | §103DP | Non-Final OA | — | Pending | Dec 31, 2024 |
| 19007130 | SYSTEM AND METHOD FOR MULTI-CHANNEL GROUP COMMUNICATIONS | NANO, SARGON N | — | §103§112 | Non-Final OA | — | Pending | Dec 31, 2024 |
| 18999424 | CUSTOMIZABLE CLOUD-BASED SOFTWARE PLATFORM | NGUYEN, MINH CHAU | 2459 | DP | Final Rejection | — | Pending | Dec 23, 2024 |
| 19000261 | SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION | POPE, KHARYE | — | §103Other | Non-Final OA | — | Pending | Dec 23, 2024 |
| 19000360 | Programmable Voice Extension Framework | DU, ZONGHUA A | 2444 | §103 | Final Rejection | — | Pending | Dec 23, 2024 |
| 18990010 | SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS | NGUYEN, QUYNH H | — | §103DP | Non-Final OA | — | Pending | Dec 20, 2024 |
| 18977366 | TRANSITION-DRIVEN TRANSCRIPT SEARCH | PULLIAS, JESSE SCOTT | — | §101§102§103DP | Non-Final OA | — | Pending | Dec 11, 2024 |
| 18959161 | SELECTING CHANNELS AND SENDERS FOR COMMUNICATION SERVICES PLATFORMS | JOSHI, SURAJ M | 2447 | §112 | Final Rejection | — | Pending | Nov 25, 2024 |
| 18954452 | INTELLIGENT INTERRUPTION HANDLING | WONG, LINDA | 2655 | §101§102§103Other | Non-Final OA | — | Pending | Nov 20, 2024 |
| 18950963 | ANOMALY DETECTION SYSTEM AND METHODS | YE, ZI | 2455 | §103 | Final Rejection | — | Pending | Nov 18, 2024 |
| 18946271 | SYSTEM AND METHOD FOR PROVIDING A MICRO-SERVICES COMMUNICATION PLATFORM | WON, MICHAEL YOUNG | 2443 | §103 | Final Rejection | 14d | Pending | Nov 13, 2024 |
| 18933341 | MULTI-CHANNEL MESSAGE EXCHANGE SYSTEM | MITROS, ANNA MAE | 3689 | §101§103 | Final Rejection | 3d overdue | Pending | Oct 31, 2024 |
| 18922970 | TRANSITION-DRIVEN TRANSCRIPT SEARCH | PULLIAS, JESSE SCOTT | — | §101§102§103 | Final Rejection | — | Pending | Oct 22, 2024 |
| 18909011 | SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION | OSMAN, RAMY M | 2457 | §103 | Final Rejection | 22d | Pending | Oct 08, 2024 |
| 18905595 | TOOL FOR ANNOTATING AND REVIEWING AUDIO CONVERSATIONS | HASHEM, LISA | 2692 | Other | Non-Final OA | — | Pending | Oct 03, 2024 |
| 18893865 | SYSTEM AND METHOD FOR AUTOMATED MESSAGE DELIVERY PRIORITIZATION | NANO, SARGON N | — | §101§112 | Non-Final OA | — | Pending | Sep 23, 2024 |
| 18889897 | IDENTIFICATION AND PRESENTATION OF PHONE NUMBERS WITH GEOGRAPHICAL CONTEXT | PHAM, KHANH B | 2166 | §103 | Non-Final OA | — | Pending | Sep 19, 2024 |
| 18885838 | DUAL CHANNEL CONFERENCE RECORDINGS | KATSIKIS, KOSTAS J | 2453 | §103 | Final Rejection | — | Pending | Sep 16, 2024 |
| 18812815 | GENERATION AND MANAGEMENT OF FORMATTED CONTENT USING MACHINE LEARNING TECHNOLOGIES | BLOOMQUIST, KEITH D | — | §102§103 | Non-Final OA | — | Pending | Aug 22, 2024 |
| 18781887 | SYSTEM AND METHOD FOR SIGNALING THROUGH DATA STORAGE | UNG, LANNY N | — | §103 | Non-Final OA | — | Pending | Jul 23, 2024 |
| 18667755 | REAL-TIME COMPUTATIONAL KERNEL | DO, CHAT C | — | §101§102§103§112 | Non-Final OA | — | Pending | May 17, 2024 |
| 18667651 | MODIFYING SOFTWARE MODULES USING A DECLARATIVE APPLICATION PROGRAMMING INTERFACE | LU, KEVIN X | — | §103§112 | Non-Final OA | — | Pending | May 17, 2024 |
| 18658473 | SYSTEM AND METHOD FOR MANAGING CONCURRENT EVENTS | CAO, DIEM K | 2196 | §102DP | Non-Final OA | — | Pending | May 08, 2024 |
| 18626612 | PREDICTING USER INTERACTION WITH COMMUNICATIONS | EISNER, RONALD | 2644 | §103 | Non-Final OA | — | Pending | Apr 04, 2024 |
| 18441140 | EFFICIENT FEATURE MERGING AND AGGREGATION FOR PREDICTIVE TRAITS | BRAHMACHARI, MANDRITA | — | §101§103 | Non-Final OA | — | Pending | Feb 14, 2024 |
| 18400934 | GENERATION AND MANAGEMENT OF COMMUNICATION WORKFLOWS USING PROFILE STATE CONSISTENCY APPROACH | KIM, SISLEY NAHYUN | 2196 | §102 | Final Rejection | — | Pending | Dec 29, 2023 |
| 18400924 | GENERATION AND MANAGEMENT OF COMMUNICATION WORKFLOWS USING EVEN FILTER | ZIMMERMAN, JEFFREY P | 3628 | §101§102§103 | Final Rejection | — | Pending | Dec 29, 2023 |
| 18510982 | INTELLIGENT ANOMALY DETECTION AND RECOMMENDATION SYSTEMS | MOISE, EMMANUEL LIONEL | 2400 | §101§103 | Final Rejection | — | Pending | Nov 16, 2023 |
| 18198657 | PROGRAMMABLE CONNECTORS FOR ACCESSING PROFILE DATA | ALLEN, BRITTANY N | 2169 | §103 | Final Rejection | — | Pending | May 17, 2023 |
| 18191323 | SYSTEM AND METHOD FOR MONITORING ACCOUNT USAGE ON A PLATFORM | KELLEY, STEVEN SHAUN | 2646 | §103 | Non-Final OA | 34d | Pending | Mar 28, 2023 |
| 18191359 | GROUPING CONTACTS USING TIERED WAREHOUSE LEVELS | BAKER, IRENE H | 2152 | §103§112 | Non-Final OA | 7d | Pending | Mar 28, 2023 |
| 17989291 | SYSTEM AND METHOD FOR A MEDIA INTELLIGENCE PLATFORM | LEE, PHILIP C | 2454 | §102§103 | Final Rejection | 36d | Pending | Nov 17, 2022 |
| 17305049 | SYSTEM AND METHOD FOR ENABLING REAL-TIME EVENTING | RECEK, JASON D | 2458 | §103 | Non-Final OA | 45d overdue | Pending | Jun 29, 2021 |
| 16985624 | Programmable Voice Extension Framework | DU, ZONGHUA A | 2444 | §103 | Final Rejection | — | Pending | Aug 05, 2020 |
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