29 pending office actions
| App # | Title | Examiner | Art Unit | Status | Filed |
|---|---|---|---|---|---|
| 19092686 | DATA LOADING AND MANAGEMENT | KIM, PAUL | 2152 | Non-Final OA | Mar 27, 2025 |
| 18946271 | SYSTEM AND METHOD FOR PROVIDING A MICRO-SERVICES COMMUNICATION PLATFORM | WON, MICHAEL YOUNG | 2443 | Non-Final OA | Nov 13, 2024 |
| 18933341 | MULTI-CHANNEL MESSAGE EXCHANGE SYSTEM | MITROS, ANNA MAE | 3689 | Non-Final OA | Oct 31, 2024 |
| 18910927 | DATA GRAPH CHANGE DETECTION USING EVENT EMITTERS | MINCEY, JERMAINE A | 2159 | Final Rejection | Oct 09, 2024 |
| 18909011 | SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION | OSMAN, RAMY M | 2457 | Non-Final OA | Oct 08, 2024 |
| 18818192 | METHOD AND SYSTEM FOR APPLYING DATA RETENTION POLICIES IN A COMPUTING PLATFORM | MCNALLY, MICHAEL S | 2432 | Non-Final OA | Aug 28, 2024 |
| 18813973 | GENERATIVE JOURNEYS | VIG, NARESH | 3622 | Final Rejection | Aug 23, 2024 |
| 18784206 | TOOL FOR CATEGORIZING AND EXTRACTING DATA FROM AUDIO CONVERSATIONS | SIDDO, IBRAHIM | 2681 | Non-Final OA | Jul 25, 2024 |
| 18759104 | DATA CONFLICT RESOLUTION AND STORAGE OPTIMIZATION | WALDRON, SCOTT A | 2152 | Final Rejection | Jun 28, 2024 |
| 18758933 | DATA CONFLICT RESOLUTION AND MANAGEMENT | ALLEN, NICHOLAS E | 2154 | Final Rejection | Jun 28, 2024 |
| 18758820 | GENERATION AND MANAGEMENT OF COMMUNICATION WORKFLOWS USING TACIT WORKFLOWS | ELCHANTI, ZEINA | 3628 | Final Rejection | Jun 28, 2024 |
| 18759009 | USER CONSENT MANAGEMENT AND COORDINATION | ZAIDI, SYED A | 2432 | Final Rejection | Jun 28, 2024 |
| 18667678 | EVENT-BASED AGGREGATIONS | TRAN, ANHTAI V | 2168 | Non-Final OA | May 17, 2024 |
| 18639825 | MULTI-JURISDICTIONAL ENDPOINT ALLOCATION COMPLIANCE | WHIPPLE, BRIAN P | 2447 | Final Rejection | Apr 18, 2024 |
| 18617085 | OMNI-CHANNEL ADAPTER | RASHID, ISHRAT | 2459 | Final Rejection | Mar 26, 2024 |
| 18441838 | ASYNCHRONOUS GENERATION AND PRESENTATION OF CUSTOMER PROFILE SUMMARIES VIA A DIGITAL ENGAGEMENT SERVICE | PRATT, EHRIN LARMONT | 3629 | Final Rejection | Feb 14, 2024 |
| 18439050 | Predictive Traits | JARRETT, SCOTT L | 3625 | Final Rejection | Feb 12, 2024 |
| 18542300 | SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE | DEANE JR, WILLIAM J | 2693 | Non-Final OA | Dec 15, 2023 |
| 18467381 | AUTOMATED SECURITY MONITORING OF ONLINE AGENT-CUSTOMER INTERACTIONS USING MACHINE LEARNING | GODBOLD, DAVID GARRISON | 3628 | Non-Final OA | Sep 14, 2023 |
| 18198808 | MANAGEMENT CONTROL PLANE FOR INSTANCE OF AN OMNICHANNEL CLOUD-BASED CONTACT CENTER | HOANG, PHUONG N | 2194 | Non-Final OA | May 17, 2023 |
| 18191359 | GROUPING CONTACTS USING TIERED WAREHOUSE LEVELS | BAKER, IRENE H | 2152 | Final Rejection | Mar 28, 2023 |
| 18191323 | SYSTEM AND METHOD FOR MONITORING ACCOUNT USAGE ON A PLATFORM | KELLEY, STEVEN SHAUN | 2646 | Final Rejection | Mar 28, 2023 |
| 18115931 | MESSAGE-TRANSMITTAL STRATEGY OPTIMIZATION | DAGNEW, SABA | 3621 | Final Rejection | Mar 01, 2023 |
| 18090482 | ADDING THEME-BASED CONTENT TO MESSAGES USING ARTIFICIAL INTELLIGENCE | KHAN, SHAHID K | 2146 | Non-Final OA | Dec 28, 2022 |
| 18067462 | MAPPING TOOLKIT FOR DESTINATION ACTIONS | TONG, JUSTIN CHE-CHUN | 2196 | Final Rejection | Dec 16, 2022 |
| 17865852 | CROSS-APPLICATION COMMUNICATION MANAGEMENT | HARLEY, JASON A | 2468 | Final Rejection | Jul 15, 2022 |
| 17643960 | VERIFICATION PUSH NOTIFICATIONS THROUGH WEB-BROWSER | NOEL, LYDIA LOUIS-FILS | 2437 | Non-Final OA | Dec 13, 2021 |
| 17305049 | SYSTEM AND METHOD FOR ENABLING REAL-TIME EVENTING | RECEK, JASON D | 2458 | Non-Final OA | Jun 29, 2021 |
| 16985624 | Programmable Voice Extension Framework | DU, ZONGHUA A | 2444 | Non-Final OA | Aug 05, 2020 |
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