Prosecution Insights
Last updated: August 17, 2026

Twilio Inc.

32 pending office actions • 17 art units • 29 examiners • 0 of 32 (0%) have an AI response strategy ready • 41 patents granted in the last 365 days

Portfolio Summary

32
Total Pending OAs
19
Non-Final OAs
11
Final Rejections
2
Advisory / Quayle

Response Deadline Pressure

Based on the USPTO statutory response window for each pending office action. 6 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.

3
Overdue
0
Due this week
1
Due this month
2
Due in next 60 days
0
Due later

Deadline Fire Line

Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 6 of the docket's apps have a known mailing date.

-30dToday30d60d90d120d
Overdue (3)Due ≤ 30 days (1)Due ≤ 60 days (2)

Case Difficulty Mix

Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.

12
Hard (38%)
19
Medium (59%)
1
Easy (3%)
0
Unknown (0%)

Rejection Statute Mix

BucketCases
§101 only1 (3%)
§101 + other7 (22%)
§103 only17 (53%)
§102 only1 (3%)
Double-patenting only1 (3%)
Double-patenting + other1 (3%)
Multi-statute (no §101)4 (12%)

Industry Mix

How the docket's pending cases split across USPTO tech-center bands.

0
Life Sciences
0% of docket
13
Information Tech
41% of docket
4
Communications
12% of docket
0
Semiconductors
0% of docket
3
Mechanical / Eng
9% of docket
12
Business / Other
38% of docket

Time-on-OA Estimate

Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.

320 h
Manual time on pending OAs
64 h
Time saved (low, 20%)
112 h
Time saved (mid, 35%)
2.8 wks
FTE-weeks freed (mid)

Top Examiners on this docket

ExaminerApps on this docketAllow rateInterview lift
WON, MICHAEL YOUNG 2 79.8% +28.4%
DU, ZONGHUA A 2 59.8% +40.7%
NGUYEN, QUYNH H 2 87.3% +17.2%
CHOI, YUK TING 1 71.4% +36.4%
HAJ SAID, FADI 1 79.4% +18.8%
KIM, PAUL 1 73.2% +19.9%
DAVIS, ZACHARY A 1 53.7% +21.9%
COUSINS, JOSEPH M 1 63.5% +19.4%
ALMANI, MOHSEN 1 50.1% +21.5%
POPE, KHARYE 1 65.6% +21.5%

Quick Wins (2)

Cases in front of an examiner with an allow rate of 80%+ where the difficulty is Easy or Medium. The top 2 ordered by deadline are shown.

App #TitleExaminerDue in
18990010 SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS NGUYEN, QUYNH H
18938144 UPDATING A USER PROFILE AND ROUTING AN INCOMING VOICE CALL BASED ON END USER DATA NGUYEN, QUYNH H

Hard Cases (12)

Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 8 ordered by deadline are shown.

App #TitleExaminerDue in
18467381 AUTOMATED SECURITY MONITORING OF ONLINE AGENT-CUSTOMER INTERACTIONS USING MACHINE LEARNING GODBOLD, DAVID GARRISON 30d overdue
18441838 ASYNCHRONOUS GENERATION AND PRESENTATION OF CUSTOMER PROFILE SUMMARIES VIA A DIGITAL ENGAGEMENT SERVICE PRATT, EHRIN LARMONT 2d overdue
17989291 SYSTEM AND METHOD FOR A MEDIA INTELLIGENCE PLATFORM LEE, PHILIP C 36d
19169538 PROGRAMMABLE DATA LAYER FOR GRAPHICAL USER INTERFACES CHOI, YUK TING
19092686 DATA LOADING AND MANAGEMENT KIM, PAUL
19084421 UPDATE COMPLIANCE INFORMATION WHILE IN PROVISIONAL STATE COUSINS, JOSEPH M
18954452 INTELLIGENT INTERRUPTION HANDLING WONG, LINDA
18893865 SYSTEM AND METHOD FOR AUTOMATED MESSAGE DELIVERY PRIORITIZATION NANO, SARGON N

Interview Candidates (13)

Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.

App #TitleExaminerDue in
18946271 SYSTEM AND METHOD FOR PROVIDING A MICRO-SERVICES COMMUNICATION PLATFORM WON, MICHAEL YOUNG 14d
19169538 PROGRAMMABLE DATA LAYER FOR GRAPHICAL USER INTERFACES CHOI, YUK TING
19095483 ROLE-BASED ACCESS CONTROL SYSTEM FOR MANAGING ACCESS TO RESOURCES HAJ SAID, FADI
19092686 DATA LOADING AND MANAGEMENT KIM, PAUL
19089841 FRAMEWORK FOR AUTOMATED PENETRATION TESTING DAVIS, ZACHARY A
19084421 UPDATE COMPLIANCE INFORMATION WHILE IN PROVISIONAL STATE COUSINS, JOSEPH M
19064568 TRANSFERRING MESSAGING CONVERSATIONS BETWEEN USER ACCOUNTS USING A SOFTWARE AS A SERVICE PLATFORM WON, MICHAEL YOUNG
19063884 TECHNIQUES FOR GENERATING CUSTOMER PROFILES IN A DATA WAREHOUSE ALMANI, MOHSEN

Top Art Units

Art UnitApps
2152 2
2444 2
3628 2
2164 1
2159 1
2655 1
2443 1
2693 1
2166 1
2453 1

Pending Office Actions

App #TitleExaminerArt UnitStatutesStatusDue inAIFiled
19169538 PROGRAMMABLE DATA LAYER FOR GRAPHICAL USER INTERFACES CHOI, YUK TING 2164 §101§102§103 Final Rejection Pending Apr 03, 2025
19095483 ROLE-BASED ACCESS CONTROL SYSTEM FOR MANAGING ACCESS TO RESOURCES HAJ SAID, FADI DP Non-Final OA Pending Mar 31, 2025
19092686 DATA LOADING AND MANAGEMENT KIM, PAUL 2152 §101§103 Non-Final OA Pending Mar 27, 2025
19089841 FRAMEWORK FOR AUTOMATED PENETRATION TESTING DAVIS, ZACHARY A §102Other Non-Final OA Pending Mar 25, 2025
19084421 UPDATE COMPLIANCE INFORMATION WHILE IN PROVISIONAL STATE COUSINS, JOSEPH M §102§112 Non-Final OA Pending Mar 19, 2025
19064568 TRANSFERRING MESSAGING CONVERSATIONS BETWEEN USER ACCOUNTS USING A SOFTWARE AS A SERVICE PLATFORM WON, MICHAEL YOUNG §103 Non-Final OA Pending Feb 26, 2025
19063884 TECHNIQUES FOR GENERATING CUSTOMER PROFILES IN A DATA WAREHOUSE ALMANI, MOHSEN 2159 §103 Non-Final OA Pending Feb 26, 2025
19000261 SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION POPE, KHARYE §103Other Non-Final OA Pending Dec 23, 2024
19000360 Programmable Voice Extension Framework DU, ZONGHUA A 2444 §103 Final Rejection Pending Dec 23, 2024
18990010 SYSTEM AND METHOD FOR PLATFORM-INTEGRATED CUSTOM APPLICATIONS NGUYEN, QUYNH H §103DP Non-Final OA Pending Dec 20, 2024
18954452 INTELLIGENT INTERRUPTION HANDLING WONG, LINDA 2655 §101§102§103Other Non-Final OA Pending Nov 20, 2024
18946271 SYSTEM AND METHOD FOR PROVIDING A MICRO-SERVICES COMMUNICATION PLATFORM WON, MICHAEL YOUNG 2443 §103 Final Rejection 14d Pending Nov 13, 2024
18938144 UPDATING A USER PROFILE AND ROUTING AN INCOMING VOICE CALL BASED ON END USER DATA NGUYEN, QUYNH H 2693 §103 Final Rejection Pending Nov 05, 2024
18893865 SYSTEM AND METHOD FOR AUTOMATED MESSAGE DELIVERY PRIORITIZATION NANO, SARGON N §101§112 Non-Final OA Pending Sep 23, 2024
18889897 IDENTIFICATION AND PRESENTATION OF PHONE NUMBERS WITH GEOGRAPHICAL CONTEXT PHAM, KHANH B 2166 §103 Non-Final OA Pending Sep 19, 2024
18885838 DUAL CHANNEL CONFERENCE RECORDINGS KATSIKIS, KOSTAS J 2453 §103 Final Rejection Pending Sep 16, 2024
18812815 GENERATION AND MANAGEMENT OF FORMATTED CONTENT USING MACHINE LEARNING TECHNOLOGIES BLOOMQUIST, KEITH D §102§103 Non-Final OA Pending Aug 22, 2024
18781887 SYSTEM AND METHOD FOR SIGNALING THROUGH DATA STORAGE UNG, LANNY N §103 Non-Final OA Pending Jul 23, 2024
18759104 DATA CONFLICT RESOLUTION AND STORAGE OPTIMIZATION WALDRON, SCOTT A 2152 §103§112 Non-Final OA Pending Jun 28, 2024
18667651 MODIFYING SOFTWARE MODULES USING A DECLARATIVE APPLICATION PROGRAMMING INTERFACE LU, KEVIN X §103 Non-Final OA Pending May 17, 2024
18667755 REAL-TIME COMPUTATIONAL KERNEL DO, CHAT C §101§102§103§112 Non-Final OA Pending May 17, 2024
18626612 PREDICTING USER INTERACTION WITH COMMUNICATIONS EISNER, RONALD 2644 §103 Non-Final OA Pending Apr 04, 2024
18441140 EFFICIENT FEATURE MERGING AND AGGREGATION FOR PREDICTIVE TRAITS BRAHMACHARI, MANDRITA §101§103 Non-Final OA Pending Feb 14, 2024
18441838 ASYNCHRONOUS GENERATION AND PRESENTATION OF CUSTOMER PROFILE SUMMARIES VIA A DIGITAL ENGAGEMENT SERVICE PRATT, EHRIN LARMONT 3629 §101§103 Non-Final OA 2d overdue Pending Feb 14, 2024
18400924 GENERATION AND MANAGEMENT OF COMMUNICATION WORKFLOWS USING EVEN FILTER ZIMMERMAN, JEFFREY P 3628 §103 Final Rejection Pending Dec 29, 2023
18510982 INTELLIGENT ANOMALY DETECTION AND RECOMMENDATION SYSTEMS MOISE, EMMANUEL LIONEL 2400 §103 Final Rejection Pending Nov 16, 2023
18467381 AUTOMATED SECURITY MONITORING OF ONLINE AGENT-CUSTOMER INTERACTIONS USING MACHINE LEARNING GODBOLD, DAVID GARRISON 3628 §101 Final Rejection 30d overdue Pending Sep 14, 2023
18198808 MANAGEMENT CONTROL PLANE FOR INSTANCE OF AN OMNICHANNEL CLOUD-BASED CONTACT CENTER HOANG, PHUONG N 2194 §103 Final Rejection 78d overdue Pending May 17, 2023
18191323 SYSTEM AND METHOD FOR MONITORING ACCOUNT USAGE ON A PLATFORM KELLEY, STEVEN SHAUN 2646 §103 Non-Final OA 34d Pending Mar 28, 2023
18067360 DESTINATION TOOLKIT FOR DESTINATION ACTIONS NGUYEN, AN-AN NGOC 2195 §103 Non-Final OA Pending Dec 16, 2022
17989291 SYSTEM AND METHOD FOR A MEDIA INTELLIGENCE PLATFORM LEE, PHILIP C 2454 §102§103 Final Rejection 36d Pending Nov 17, 2022
16985624 Programmable Voice Extension Framework DU, ZONGHUA A 2444 §103 Final Rejection Pending Aug 05, 2020

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