46 pending office actions • 15 clients
| App # | Title | Client | Examiner | Art Unit | Status | Filed |
|---|---|---|---|---|---|---|
| 18811831 | Untitled | Nice Ltd. | TESHALE, AKELAW | 2694 | Non-Final OA | |
| 18578333 | Untitled | Steven Food Tech Co., Ltd. | ZILBERING, ASSAF | 1792 | Non-Final OA | |
| 18807984 | Untitled | Nice Ltd. | MINOR, AYANNA YVETTE | 3624 | Non-Final OA | |
| 18796348 | Untitled | Nice Ltd. | GUNN, JEREMY L | 3624 | Non-Final OA | |
| 19286308 | METHOD AND SYSTEM FOR DISPENSING FLUID ONTO AN AIRPLANE SURFACE | VESTERGAARD COMPANY A/S | BENEDIK, JUSTIN M | 3642 | Non-Final OA | Jul 31, 2025 |
| 19023525 | FALSE EYELASHES AND MANUFACTURING METHOD THEREOF | Qingdao Jiahe Yongrun Beauty Technology Co., Ltd. | NOBREGA, TATIANA L | 3799 | Non-Final OA | Jan 16, 2025 |
| 18864587 | A MULTIDISCIPLINARY EDUCATION SYSTEM AND AN ORGANIZATION METHOD SUITABLE FOR THIS SYSTEM | Sadik Berkehan Sarpas | NOVAK, REBECCA R | 3629 | Non-Final OA | Nov 11, 2024 |
| 18882779 | SYSTEM OF LANDFILL GAS EXTRACTION USING ROOT PIPE | Unknown | ARMSTRONG, KYLE | 3619 | Non-Final OA | Sep 12, 2024 |
| 18822518 | SYSTEM AND METHOD FOR IMPROVED TRADING WITH AGENT RANKING AND SCHEDULE TAGGING | Nice Ltd. | WEBB III, JAMES L | 3624 | Final Rejection | Sep 03, 2024 |
| 18811816 | SYSTEM AND METHOD FOR DETERMINING AN AGENT PROFICIENCY WHEN ADDRESSING CONCURRENT CUSTOMER SESSIONS AND UTILIZATION THEREOF | Nice Ltd. | LEE, PO HAN | 3623 | Non-Final OA | Aug 22, 2024 |
| 18747517 | SYSTEM AND METHOD FOR ENABLING TRUE-TO-INTERVAL ANALYTICS IN AN AUTOMATIC CONTACT DISTRIBUTOR APPLICATION | Nice Ltd. | LABOGIN, DORETHEA L | 3624 | Final Rejection | Jun 19, 2024 |
| 18732677 | SYSTEM AND METHOD FOR DISTRIBUTING WORKLOAD OF A WORKING-SHIFT OF A SOURCE-LOCATION TO WORKING-SHIFTS IN TARGET-LOCATIONS IN A MULTIPLE-LOCATIONS CONTACT CENTER | Nice Ltd. | BOROWSKI, MICHAEL | 3624 | Final Rejection | Jun 04, 2024 |
| 18664331 | SYSTEM AND METHOD FOR REAL-TIME IMPACT ASSESSMENT OF SOCIAL MEDIA POSTS WITH GENERATIVE ARTIFICIAL INTELIGENCE | Nice Ltd. | TRUONG, BENJAMIN LY | 3626 | Non-Final OA | May 15, 2024 |
| 18626363 | SYSTEM AND METHOD OF AUTHORIZING AND PERFORMING PAYMENT TRANSACTIONS | Unknown | GAW, MARK H | 3693 | Final Rejection | Apr 04, 2024 |
| 18619269 | SYSTEM AND METHOD FOR OPTIMIZING STAFFING OF A WORKING-SHIFT DURING A DATE RANGE BY PREDICTING ADHERENCE PARAMETER OF THE WORKING-SHIFT BASED ON A SCHEDULING UNIT | Nice Ltd. | MUNSON, PATRICIA H | 3624 | Final Rejection | Mar 28, 2024 |
| 18695010 | METHOD FOR CONSTRUCTING A RIBBED FOUNDATION FOR WIND TURBINES AND RIBBED FOUNDATION OBTAINED | Ingecid, S.L. | HIJAZ, OMAR F | 3635 | Non-Final OA | Mar 25, 2024 |
| 18596697 | SYSTEM AND METHOD FOR PREDICTING A SHRINKAGE PERCENTAGE IN A TIME-SLOT DURING A FUTURE STAFFING PLAN IN A CONTACT CENTER | Nice Ltd. | MANSFIELD, THOMAS L | 3624 | Final Rejection | Mar 06, 2024 |
| 18442132 | SYSTEM AND METHOD FOR CALCULATING A SCORE OF AN OUTBOUND-MARKETING INTERACTION | Nice Ltd. | SINGLETARY, TYRONE E | 3625 | Non-Final OA | Feb 15, 2024 |
| 18422056 | EXTERNAL WORK/SUCTION CHANNEL AND CLOT TRIMMER PASSING THERETHROUGH | Ergogi Ltd. | GUPTA, ANANT AGUILAR | 3792 | Non-Final OA | Jan 25, 2024 |
| 18418277 | SYSTEM AND METHOD FOR PROVIDING PERSONALIZED CONVERSATION-CONTENT FOR OUTBOUND MARKETING CAMPAIGNS OPERATED VIA A CLOUD-BASED CONTACT CENTER PLATFORM | Nice Ltd. | LONG, MEREDITH A | 3622 | Non-Final OA | Jan 21, 2024 |
| 18403788 | SYSTEM AND METHOD FOR ENHANCING EFFECTIVENESS OF A COACHING SESSION OF AN AGENT BY CREATING THE COACHING SESSION BASED ON A CALCULATED COACHING IMPACT SCORE OF COACHES, IN A CONTACT CENTER | Nice Ltd. | GOLDBERG, IVAN R | 3619 | Final Rejection | Jan 04, 2024 |
| 18569240 | A PORTABLE ASSISTIVE DEVICE FOR CHALLENGED INDIVIDUALS | Unknown | UTAMA, ROBERT J | 3715 | Non-Final OA | Dec 12, 2023 |
| 18568997 | ULTRASOUND PROBE | Shempriz.Health Ltd. | KLEIN, BROOKE L | 3797 | Non-Final OA | Dec 11, 2023 |
| 18520586 | COMPUTERIZED-METHOD FOR COMPREHENSIVE TEXT SUMMARIZATION QUALITY ASSESSMENT WITH RANK-BASED NORMALIZATION AND WEIGHTED HIERARCHICAL RANKING | Actimize Ltd. | SCHMIEDER, NICOLE A K | 2659 | Non-Final OA | Nov 28, 2023 |
| 18384858 | SYSTEM AND METHOD FOR PROVIDING AN IDENTICAL RESPONSE TO A SIMILAR ISSUE THAT IS RECEIVED FROM DIFFERENT CUSTOMERS, VIA INBOUND-INTERACTION IN A DIGITAL MULTI-CHANNEL CONTACT CENTER | Nice Ltd. | MATAR, AHMAD | 2693 | Final Rejection | Oct 29, 2023 |
| 18383488 | SYSTEM AND METHOD FOR ADJUSTING AGENTS STAFFING LEVELS OF A SUCCESSIVE WORK-SHIFT OF A PREASSIGNED ONGOING WORK-SHIFT, DURING THE PREASSIGNED ONGOING WORK-SHIFT, IN A CONTACT CENTER | Nice Ltd. | OBAID, HAMZEH M | 3624 | Non-Final OA | Oct 25, 2023 |
| 18378714 | A COMPUTER-IMPLEMENTED METHOD FOR CONSISTENTLY IDENTIFYING AN AGENT FOR A COACHING SESSION, AND ASSESSING RELEVANT COACHING SUBJECT TO THE COACHING SESSION, IN A CONTACT CENTER | Nice Ltd. | BULLINGTON, ROBERT P | 3715 | Final Rejection | Oct 11, 2023 |
| 18281957 | MULTIPURPOSE EXTENSION CATHETER | Nurlan Toktaganovich Ismailov | ULSH, DUNG T | 3783 | Non-Final OA | Sep 14, 2023 |
| 18266591 | A DEVICE FOR COLLECTION AND SCAVENGING OF BIOLOGICAL SAMPLES, AND DRUG DELIVERY FOR HOLLOW ORGANS | Unknown | TOTH, KAREN E | 3791 | Non-Final OA | Jul 11, 2023 |
| 18205541 | METHOD FOR PRIORITIZING AGENTS FOR WORKING FROM OFFICE VIA A WFM APPLICATION IN A HYBRID CONTACT CENTER WORK ENVIRONMENT | Nice Ltd. | MANSFIELD, THOMAS L | 3624 | Non-Final OA | Jun 04, 2023 |
| 18200058 | METHOD AND SYSTEM FOR CALCULATING LEVEL OF FRICTION WITHIN A CUSTOMER AND AGENT INTERACTION, FOR QUALITY IMPROVEMENT THEREOF, IN A CONTACT CENTER | Nice Ltd. | PUJOLS-CRUZ, MARJORIE | 3624 | Final Rejection | May 22, 2023 |
| 18122131 | METHOD AND SYSTEM FOR AUTOMATICALLY POINTING ON AN INFLUENCER ON A MEASURED PERFORMANCE CHANGE | Nice Ltd. | GURSKI, AMANDA KAREN | 3625 | Final Rejection | Mar 16, 2023 |
| 18025890 | A GAIT MODERATION AIDING SYSTEM | Lifespark Technologies Private Limited | EPPERT, LUCY CLARE | 3791 | Final Rejection | Mar 11, 2023 |
| 18117451 | METHOD AND SYSTEM FOR REDUCING UNDERSTAFFING CONDITIONS BY ENABLING SCHEDULING OF A FLEXIBLE ACTIVITY REQUEST IN A WORKFORCE MANAGEMENT (WFM) SYSTEM | Nice Ltd. | MEINECKE DIAZ, SUSANNA M | 3625 | Final Rejection | Mar 05, 2023 |
| 18019253 | IMPROVED HORIZONTAL WIND TURBINE | Valerii Yurevich Vorobev | FISHER, WESLEY LE | 3745 | Non-Final OA | Feb 02, 2023 |
| 18097324 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING HIGH IMPACTED SCHEDULES, IN A CONTACT CENTER | Nice Ltd. | LEE, PO HAN | 3623 | Non-Final OA | Jan 16, 2023 |
| 18092345 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR GENERATING A COACHING SESSION HAVING COACHING CONTENT RELATED TO CUSTOMER EXPERIENCE, IN A WEB APPLICATION FOR MANAGING COACHING SESSIONS | Nice Ltd. | BOSWELL, BETH V | 3625 | Non-Final OA | Jan 02, 2023 |
| 18092321 | COMPUTERIZED-METHOD AND REAL-TIME INFORMATION SHARING (RTIS) PLATFORM FOR MAINTAINING A DYNAMIC KNOWLEDGE BASE | Incontact Inc. | SITTNER, MICHAEL J | 3621 | Final Rejection | Jan 01, 2023 |
| 18079910 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR IDENTIFYING FRAUD TRANSACTIONS IN TRANSACTIONS CLASSIFIED AS LEGIT TRANSACTIONS BY A CLASSIFICATION MACHINE LEARNING MODEL | Actimize Ltd. | NGUYEN, LIZ P | 3696 | Final Rejection | Dec 13, 2022 |
| 18075445 | COMPUTERIZED-METHOD AND COMPUTERIZED-SYSTEM FOR GENERATING A CLASSIFICATION MACHINE LEARNING MODEL FOR IMPLEMENTATION WITH NO TRAINING REQUIREMENT | Actimize Ltd. | HASBROUCK, MERRITT J | 3695 | Final Rejection | Dec 06, 2022 |
| 17833940 | SYSTEM AND METHOD FOR MONITORING AN UNAVAILABILITY-INTERVAL TYPE TO ADJUST AGENT-SCHEDULE TO BE IN ADHERENCE AND TO BALANCE WORKFORCE, IN A CONTACT-CENTER | Nice Ltd. | MINOR, AYANNA YVETTE | 3624 | Final Rejection | Jun 07, 2022 |
| 17832746 | SYSTEM AND METHOD FOR INCREASING PRODUCTIVITY OF AGENTS IN A CONTACT CENTER BY IMPROVING AN AUTOMATIC-SCHEDULING GENERATION IN A WORKFORCE MANAGEMENT (WFM) APPLICATION | Nice Ltd. | SANTIAGO-MERCED, FRANCIS Z | 3625 | Non-Final OA | Jun 06, 2022 |
| 17735137 | SYSTEM AND METHOD FOR REDUCING DATA INCONSISTENCY AFTER PURGING CLIENT RECORDS, IN FINANCIAL INSTITUTE (FI) DATABASES, WHEN EXCEEDING RETENTION PERIOD | Actimize Ltd. | OBISESAN, AUGUSTINE KUNLE | 2156 | Final Rejection | May 03, 2022 |
| 17515472 | SYSTEM AND METHOD FOR IDENTIFYING TRUTHFULNESS OF A DISPOSITION IN A CONTACT CENTER | Nice Ltd. | GARCIA-GUERRA, DARLENE | 3625 | Non-Final OA | Oct 31, 2021 |
| 17359670 | SYSTEM AND METHOD OF IDENTIFYING AND UTILIZING AGENT EFFECTIVENESS IN HANDLING MULTIPLE CONCURRENT MULTI-CHANNEL INTERACTIONS | Nice Ltd. | BOSWELL, BETH V | 3625 | Final Rejection | Jun 28, 2021 |
| 17036361 | Device Apparatus System and Method for Separating Components of a Multi-Component Food Item | Unknown | KIM, BRYAN | 1792 | Non-Final OA | Sep 29, 2020 |
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