Prosecution Insights
Last updated: July 17, 2026

Mbhb - Servicenow, Inc.

30 pending office actions • 1 client • 30 examiners • 26 art units • 0 of 30 (0%) have an AI response strategy ready • 46 patents granted in the last 365 days

Quality Metrics (n=344 apps, methodology: how we score firms)

88.3%
Allowance Rate
n=344
+0.43σ
Allowance Rate (norm)
n=344
2.7
OAs to Allowance
n=196
-0.48σ
OAs to Allow (norm)
n=196
744 days
Time to Allowance
n=196
-14.1pp
Interview Lift
n=344
47.3%
RCE Rate
n=344
0.6%
Appeal Rate
n=344

Rejection Performance (% of received rejections ultimately overcome)

§101 Overcome
n=17 (min 20)
75.0%
§102 Overcome
n=28
60.5%
§103 Overcome
n=185
§112 Overcome
n=7 (min 20)

Specialization & Scale

G06F, H04L, G06N
Top CPC Subclasses
86%
Top-3 CPC Share
n=344
0
Practitioners
n=344
Apps / Practitioner
n=344 (min 20)

Portfolio Summary

30
Total Pending OAs
19
Non-Final OAs
10
Final Rejections
1
Advisory / Quayle

Response Deadline Pressure

Based on the USPTO statutory response window for each pending office action. 11 of the docket's apps have a known mailing date; the rest are excluded from the tile counts.

5
Overdue
1
Due this week
3
Due this month
2
Due in next 60 days
0
Due later

Deadline Fire Line

Every pending office action with a known statutory deadline, placed on a days-until-due axis. Dots left of Today are overdue; the further right, the more runway. Cases that share a deadline window stack vertically. 11 of the docket's apps have a known mailing date.

-30dToday30d60d90d120d
Overdue (5)Due ≤ 7 days (1)Due ≤ 30 days (3)Due ≤ 60 days (2)

Case Difficulty Mix

Difficulty is derived from the rejection statutes on the most recent pending office action. §101-driven and multi-statute cases are graded Hard; §112-only and obviousness-type double-patenting cases are graded Easy; everything else is Medium. "Unknown" means we have not yet parsed a statute for that office action.

1
Hard (3%)
28
Medium (93%)
0
Easy (0%)
1
Unknown (3%)

Rejection Statute Mix

BucketCases
§101 only1 (3%)
§103 only25 (83%)
§102 only3 (10%)
No statute on record1 (3%)

Industry Mix

How the docket's pending cases split across USPTO tech-center bands.

0
Life Sciences
0% of docket
19
Information Tech
63% of docket
3
Communications
10% of docket
1
Semiconductors
3% of docket
5
Mechanical / Eng
17% of docket
2
Business / Other
7% of docket

Time-on-OA Estimate

Manual office-action response work runs about 10 hours per case. The time-saved bands below show what IP Author's prosecution pipeline typically delivers — a conservative 20% on the low end, 35% in the middle, 50% on the high end.

300 h
Manual time on pending OAs
60 h
Time saved (low, 20%)
105 h
Time saved (mid, 35%)
2.6 wks
FTE-weeks freed (mid)

Top Examiners on this docket

ExaminerApps on this docketAllow rateInterview lift
ELLIS, MATTHEW J 1 68.9% +31.3%
BENGZON, GREG C 1 58.3% +5.8%
MENG, JAU SHYA 1 79.0% +34.8%
BOOK, PHYLLIS A 1 82.5% +14.7%
SHAH, VAISHALI 1 57.2% +56.7%
ALLEN, NICHOLAS E 1 75.9% +14.7%
PYO, MONICA M 1 83.0% +35.8%
YI, RINNA 1 73.6% +48.9%
DIVELBISS, MATTHEW H 1 23.2% +23.6%
UDDIN, MD I 1 77.3% +73.7%

Quick Wins (2)

Cases in front of an examiner with an allow rate of 80%+ where the difficulty is Easy or Medium. The top 2 ordered by deadline are shown.

App #TitleExaminerDue in
18768340 User Interface Framework for Enhancing Content with Language Model Interactions PYO, MONICA M 15d
18936126 Rapid Error Detection through Command Validation BOOK, PHYLLIS A 56d

Hard Cases (2)

Multi-statute / §101-driven matters, or cases in front of an examiner with an allow rate under 30%. The top 2 ordered by deadline are shown.

App #TitleExaminerDue in
17954090 AUTOMATIC INHERITANCE OF SIMILAR ALERT PROPERTIES SCHELL, JOSEPH O 11d overdue
18659524 Learning Techniques for Causal Discovery DIVELBISS, MATTHEW H

Interview Candidates (9)

Cases in front of an examiner whose interview lift is 10 percentage points or more — i.e. interviewed cases historically resolve more favorably than non-interviewed ones. The top 8 ordered by deadline are shown.

App #TitleExaminerDue in
19054235 Document Creation with Guided Generative Artificial Intelligence MENG, JAU SHYA 9d overdue
18924767 DATABASE QUERY SPLITTING SHAH, VAISHALI 13d
18768340 User Interface Framework for Enhancing Content with Language Model Interactions PYO, MONICA M 15d
18936126 Rapid Error Detection through Command Validation BOOK, PHYLLIS A 56d
19201669 Multi-Instance Communication Support for a Computing Platform ELLIS, MATTHEW J
18909440 Computationally Efficient Traversal of Virtual Tables ALLEN, NICHOLAS E
18753846 User-Specific Navigation Guidance Generation YI, RINNA
18659524 Learning Techniques for Causal Discovery DIVELBISS, MATTHEW H

Client Portfolio (1 client)

Client (Assignee)Pending OAs
ServiceNow 30

Top Art Units

Art UnitApps
26532
21912
21521
24441
21681
24541
21561
21541
21611
21791

Pending Office Actions

App #TitleClientExaminerArt UnitStatutesStatusDue inAIFiled
19201669 Multi-Instance Communication Support for a Computing Platform Servicenow, Inc. ELLIS, MATTHEW J 2152 §103 Non-Final OA Pending May 07, 2025
19057702 Nested Request-Response Protocol Network Communications Servicenow, Inc. BENGZON, GREG C 2444 §103 Non-Final OA Pending Feb 19, 2025
19054235 Document Creation with Guided Generative Artificial Intelligence Servicenow, Inc. MENG, JAU SHYA 2168 §103 Final Rejection 9d overdue Pending Feb 14, 2025
18936126 Rapid Error Detection through Command Validation Servicenow, Inc. BOOK, PHYLLIS A 2454 §102 Non-Final OA 56d Pending Nov 04, 2024
18924767 DATABASE QUERY SPLITTING Servicenow, Inc. SHAH, VAISHALI 2156 §103 Final Rejection 13d Pending Oct 23, 2024
18909440 Computationally Efficient Traversal of Virtual Tables Servicenow, Inc. ALLEN, NICHOLAS E 2154 §103 Non-Final OA Pending Oct 08, 2024
18768340 User Interface Framework for Enhancing Content with Language Model Interactions Servicenow, Inc. PYO, MONICA M 2161 §103 Non-Final OA 15d Pending Jul 10, 2024
18753846 User-Specific Navigation Guidance Generation Servicenow, Inc. YI, RINNA 2179 §103 Non-Final OA Pending Jun 25, 2024
18659524 Learning Techniques for Causal Discovery Servicenow, Inc. DIVELBISS, MATTHEW H 3624 §103 Non-Final OA Pending May 09, 2024
18637338 Common Fragment Caching for Web Documents Servicenow, Inc. UDDIN, MD I 2169 §103 Non-Final OA Pending Apr 16, 2024
18632081 HYBRID NATURAL LANGUAGE QUERY (NLQ) SYSTEM BASED ON RULE-BASED AND GENERATIVE ARTIFICIAL INTELLIGENCE TRANSLATION Servicenow, Inc. LOWEN, NICHOLAS DANIEL 2653 §103 Final Rejection Pending Apr 10, 2024
18606331 Defect Detection based on Natural Language Processing Servicenow, Inc. GAVIA, NYLA EMANI ANN §103 Non-Final OA Pending Mar 15, 2024
18595102 Obtaining Performance Results from Functional Testing in the Presence of Noise Servicenow, Inc. LE, JOHN H §103 Non-Final OA Pending Mar 04, 2024
18442916 AUTOMATIC WORKFLOW TEMPLATE GENERATION FROM TEXT INPUT Servicenow, Inc. RINES, ROBERT D 3625 §103 Non-Final OA Pending Feb 15, 2024
18436816 VISUALIZATION OF CLUSTERS TO SUPPORT SOFTWARE ASSET MANAGEMENT Servicenow, Inc. PHAN, NICHOLAS K 2857 §102 Non-Final OA Pending Feb 08, 2024
18418098 INTERACTIVE SOFTWARE LICENSING INFORMATION Servicenow, Inc. WORJLOH, JALATEE 3697 §103 Final Rejection 23d Pending Jan 19, 2024
18411711 REAL TIME UPDATES OF MULTIPLE VIEWS OF A COMPUTER PROCESS FLOW Servicenow, Inc. BURKE, TIONNA M 2197 §103 Non-Final OA Pending Jan 12, 2024
18404669 Efficient Build Procedures for Application Source Code Servicenow, Inc. SOLTANZADEH, AMIR 2191 §103 Non-Final OA 41d Pending Jan 04, 2024
18526863 Automated Use of User Input to Improve AI Generation of Database Objects with Reduced Computational Cost and Reduced Model Hallucination Servicenow, Inc. HASSAN, ALI MOHAMAD 2653 §102 Non-Final OA Pending Dec 01, 2023
18388476 AUTOMATED ENHANCEMENTS AND ANALYTICS FOR COMPUTER PROGRAM DEVELOPMENT Servicenow, Inc. VO, TED T 2191 §103 Final Rejection Pending Nov 09, 2023
18385799 TIME-SERIES DATABASE FOR FAST PRIMARY KEY LOOKUPS Servicenow, Inc. MAHMOOD, REZWANUL 2159 §103 Final Rejection Pending Oct 31, 2023
18461865 Security-Preserving Generation and Performance of Cloud Actions Servicenow, Inc. DASCOMB, JACOB D 2198 §103 Final Rejection Pending Sep 06, 2023
18234201 Providing Notifications Based on Event Data Servicenow, Inc. LANE, JOSEPH MAXEN 2196 §103 Non-Final OA 1d overdue Pending Aug 15, 2023
18224227 REQUEST MANAGEMENT USING MACHINE LEARNING MODELS TRAINED WITH SYNTHETIC DATA AND PSEUDO-LABELED DATA Servicenow, Inc. JIANG, HAIMEI 2142 Other Non-Final OA Pending Jul 20, 2023
18210225 Distributed Software Feedback Mechanism Servicenow, Inc. YESILDAG, LAURA G 3629 §103 Final Rejection 59d overdue Pending Jun 15, 2023
18143530 INCIDENT ROOT CAUSE ANALYSIS SERVICE Servicenow, Inc. PADUA, NICO LAUREN 3626 §103 Non-Final OA Pending May 04, 2023
17954090 AUTOMATIC INHERITANCE OF SIMILAR ALERT PROPERTIES Servicenow, Inc. SCHELL, JOSEPH O 2114 §101 Final Rejection 11d overdue Pending Sep 27, 2022
17903361 Framework for Evaluation of Document Summarization Models Servicenow, Inc. ISKENDER, ALVIN ALIK 2654 §103 Final Rejection 5d Pending Sep 06, 2022
17751464 MACHINE LEARNING PREDICTION OF WORKFLOW STEPS Servicenow, Inc. PHUNG, QUOC LY PHU 2143 §103 Non-Final OA Pending May 23, 2022
17688529 LOCATION-BASED PATTERN DETECTION FOR PASSWORD STRENGTH Servicenow, Inc. RASHID, HARUNUR 2497 §103 Non-Final OA 182d overdue Pending Mar 07, 2022

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